California Home Medical Equipment

Initial Business Response /* (1000, 11, 2015/12/22) */
CHME sent the requested supplies to our client on 12/11/and are diligently working to permanently correct the issues with our automated system
Thank you

Initial Business Response /* (1000, 5, 2015/12/23) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Mr*** powered wheelchair is in need of replacement armrests and also a new set of caster wheels, as the existing caster tires
are chippedWe followed up with the technician and manufacturer who indicated that these are not warranty issuesAs a gesture of customer appreciation, we nonetheless decided to replace these items without charge at this timeI called and informed Mr*** of this, he was pleased and appreciated the solutionWe will inform him when the parts have arrived and schedule another appointment for installation
Initial Consumer Rebuttal /* (3000, 12, 2016/01/19) */
When I was in the hospital I worded a electronic wheel chair,from chem dollars ,it had a life time warranty I called for service they came the workman stripped out the arms and all the wheels are bad I talked to go I sure he said they would fix all of it the salesman,*** showed up with a new custom no wheels no arms they promised they would fix it has a life time warranty I'm paralyzed its important thanks robert
Final Business Response /* (4000, 16, 2016/02/03) */
The customer misunderstood the limited lifetime warranty on his equipment as it only applies to the wheelchair frame, not components such as caster wheels and arm padsDamage to parts that result from regular use / wear are not covered under manufacturer warrantyWe agreed to replace the parts for free as a one-time gesture of customer appreciationIn addition, the customer received a visit from a seating specialist to discuss trying out different types of seat cushionsCustomer misunderstood that this person would also replace his partsI informed customer that this would happen in a separate appointmentThe parts were replaced by a service technician on 01/30/

Please see attached business respone

Initial Business Response /* (1000, 5, 2015/05/20) */
Dear Revdex.com Representative:
CHME, Inc. has responded to Ms. [redacted]'s request and has stopped the automated call. The Enclosed letter will be mailed to Ms. [redacted]:
May 20, 2015
Ms. [redacted]
585 9th Street, No. 407
Oakland,...

CA XXXXX
Dear Ms. [redacted],
Please accept our sincerest apologies regarding the automated call that helps ensure patients' needs are met. We have eliminated your number 415.690.0237 from the list. I regret the calls were not stopped in time before you had to contact the Revdex.com (Revdex.com), but I assure you that your number has been removed from the system. Should you continue to receive these calls, please feel free to contact us directly by calling 650.931.8733 to resolve
the issue.
Please feel free to contact us if there is anything we can do to better serve you and thank you for providing CHME, Inc. the opportunity to rectify this.
Sincerely,
[redacted], CEO & President
CHME, Inc.
[redacted]
CC: Revdex.com