California Inn Hotel and suites

To Whom It May Concern:I have addressed the situation with the customerThere was a miscommunication in how the money would be refundedI am attaching receipts that had been made for the customerI had voided the transaction completely which would have never taken funds out of the customer's accountThe customer has since stayed at our property after this incident and was very content and happy with his stay.We have previously been accused of bed bugs which is incorrectOur rooms are cleaned thoroughly everyday and we have pest control come to the hotel every other week to spray the rooms and ensure cleanlinessOur customers have always been happy and if there has ever been a complaint we take pride in making sure our customers are happy with their stayWe have always gone above and beyond to make our customers feel comfortable.? If you have any further questions or concerns, please do not hesitate to contact me.Thank you, [redacted] ***California Inn & Suites

California Inn Bartlett Avenue Adelanto, CA To Whom it May Concern: From the manager at California Inn, Bartlett Avenue Adelanto, CA replying to case # We have been fortunate enough to help Lighthouse and their tenants for over a year nowIt is known to not only them but our customers in general that we give the best service to all our nestsThe Lighthouse services social worker, ***, introduced [redacted] and checked her into the motelWhen she was checking in, she was shown the room and stated the space and room would be perfect for her and her familyEadh and every room we have on our property is clean and customers have only shown their satisfaction with our rooms and have never complained to the extent that [redacted] hasIn order to keep our motel running, there are certain measures that are completed at the motel for keep the property clean, fully functioning and flawlessEvery month we have pest control services, ***, come in and check every room, and spray down roomsWe have receipts to show that they are coming to the property every month, office number: ###-###-####She has accused us managers of treating her differently than the other customers on the propertyWe did not discriminate or treat other customers differentlyEach and every customer to us is special and we work hard in order to make sure our customers are happy in every way possibleWe truly try to make the motel a home away from home for our customersAs a property manager, we do keep some rules to keep things running smoothly not only for ourselves but our customers as wellWe asked [redacted] to follow these rules to keep disturbances to a minimum to which she did not followNo matter how hard we tried, [redacted] was not satisfied and continued to be uncooperative and argue with the manager, the staff and disturb other guestsShe was not keeping an eye on her kids and let them roam and run around the propertyWe wanted her to keep supervision on her kids to make sure the kids were safe and didn't injure themselves as they are littleOur Lighthouse representative, ***, has been notified and informed of the situation we have had at hand from the beginning, prior to her complaintsThe reasons to ask [redacted] to leave the property including her not keeping an eye on her children, not being able to satisfy her every need, disturbances to other guests and not being able to comply to some small house rules we keep on the propertyThese were the reasons we had to call Lighthouse services and have them send over a worker to check her outShe has done the same to Budget Inn and was asked to check out of their property as wellIf you have any further questions or concerns, please do not hesitate to contact meThank you, [redacted] ###-###-####

California Inn Bartlett Avenue Adelanto, CA 92301? To Whom it May Concern:? From the manager at California Inn, Bartlett Avenue Adelanto, CA replying to case # We have been fortunate enough to help Lighthouse and their tenants for over a year nowIt is known to not only them but our customers in general that we give the best service to all our? nests.? The Lighthouse services social worker, ***, introduced [redacted] and checked her into the motelWhen she was checking in, she was shown the room and stated the space and room would be perfect for her and her familyEadh and every room we have on our property is clean and customers have only shown their satisfaction with our rooms and have never complained to the extent that [redacted] has.? In order to keep our motel running, there are certain measures that are completed at the motel for keep the property clean, fully functioning and flawlessEvery month we have pest control services, ***, come in and check every room, and spray down roomsWe have receipts to show that they are coming to the property every month, office number: ###-###-####She has accused us managers of treating her differently than the other customers on the propertyWe did not discriminate or treat other customers differentlyEach and every customer to us is special and we work hard in order to make sure our customers are happy in every way possibleWe truly try to make the motel a home away from home for our customersAs a property manager, we do keep some rules to keep things running smoothly not only for ourselves but our customers as wellWe asked [redacted] to follow these rules to keep disturbances to a minimum to which she did not followNo matter how hard we tried, [redacted] was not satisfied and continued to be uncooperative and argue with the manager, the staff and disturb other guestsShe was not keeping an eye on her kids and let them roam and run around the propertyWe wanted her to keep supervision on her kids to make sure the kids were safe and didn't injure themselves as they are littleOur Lighthouse representative, ***, has been notified and informed of the situation we have had at hand from the beginning, prior to her complaintsThe reasons to ask [redacted] to leave the property including her not keeping an eye on her children, not being able to satisfy her every need, disturbances to other guests and not being able to comply to some small house rules we keep on the propertyThese were the reasons we had to call Lighthouse services and have them send over a worker to check her outShe has done the same to Budget Inn and was asked to check out of their property as well.? If you have any further questions or concerns, please do not hesitate to contact me.? Thank you, [redacted] ###-###-####?

To Whom It May Concern:In the previous message, we have addressed the bed bug issue of stating that in order to keep the rooms clean, we have pest control come very oftenWe can provide proof of pest control coming to our hotel to clean the rooms and ensure cleanliness.A refund will not be issued as there was no money taken out of the customer's accountWe issued a void for the transaction which shows the transaction never took place in the first placeThere would be no transaction in your bank statement as wellPlease check your account to see no transaction is present nor was money taken out of the accountThe next day we close out our accounts and that is when money is processed through but prior to closing out, we voided the transaction.Thank you

I am rejecting this response because:everything that was stated in this letter is deemed to be untrueFor one this response was not written by the guy who was managing the property.tjis is a fictitious responseThe issue of the bed bugs was never addressesThis is a shame to all of the Light House clients that went thru this nonsenseDrA paperwork c as not hide the truth paper trail cannot hide the truthPictures will not hide the truthMy kids and I were sick and still sick from the budget inn as well as yoursSo there is no way on earth I would have them running around on your property unsupervisedI would like you to pull the video of anything of thatAnd Lighthouse being a social services organization never informed me at allWhy make up stories that you and the staff was so kindYou denied my family breakfast because we were not cash paying customersYou denied me and iron when I ask for oneYou may have nice rooms there but the ones you gave to my family was trash inside and outYou made us feel u comfortable by secretly watching us when we entered and exited the roomIt's crazy how the real issue why I filed the complaint was bed bugs and the unsanitary conditions seemed of the room yet there is nothing on your response addressing itMy family was not the only family affected by itYou and light house were fully aware of the bed bugs before my family and I were placed thereYou guys put us in dangerThere were many families there before us who could no leave because they were threatened by you as well as LighthouseThis treatment is unfairYou accused me of stealing your batteries for your TV remote when I told you it didn't workI don't have the energy to make up the fact that you have bedbugs on your walls in your beds and who knows where sheYou were never niceI asl you for an incident report and you denied it to meWhen I ask *** to obtain one she didn't tryThe reason being is because all of you are trying to hide this very serious situationSleeping on blood stained mattresses is disgustingNo having a fire alarm is unsafeGoing into my room without my knowledge is illegalLight house has violated many rulesWhy would these to business let this happenThis motel along with the budget in would never be a morel I would stay at ft or vacationSo I would never have my children in a non kid-friendly environmentA shame on all of you for being silent and not speaking up for those who had no voiceHow can you sleep with yours at night know where youay your head is problematic bedbugs free and very cleanYou were desrepectful, rude and you never chattered to any of my needsI complained from the moment I walked in that roomAnd you know itWe didn't meet either *** I checked myself inI can't believe you haven't fixed any problemsI want Justice and compilation for all the bedding, cloths and food that had to be disposed due to your ignoranceThe room I was in was contaminated ft om ceiling to floorThere was nothing wonderful about itNothing excitingWe were sick and got bit up by bed bugs every nightFamilies with light house upstairs and downstairs were being bittenBut yet you spray the propertyI expected you ty o be a Manager and apologize and take responsibility for making us sickYou have cause embarrassment, anxiety, can't sleep, pain, and this is not something a manager should doYou yelled at my children in front of another family and told my kids no jumping in the poolThe sign said no diving you said you would make a sign as nd you never came out with one because you knew your statement was untrueWe were discriminated against and Lighthouse let you verbally abuse many clientsI've sent you yell in a young man's faceSo I hope you have informed Lighthouse about these lies so that way you guys get your story rightIt did not surprise me that the only story you and the budget inn had was the sameThis is for a the families that had to endure this hostile treatment and who were treated fairly because we are receiving helpStop and wake up the truth might set you free but these lies will notMy children will never be left in a establishment like yours supervised or unsupervisedIts funny requesting a new air free or a working vent fan in the bathroom is complaingAsking for plug covers or a working fire alarm is complaingHave no bolt on my door or a lock on my window is complainingNot having a knob on the faucet is complaingI wouldn't be complaing if your rooms were so wonderful rightA satisfied customer would not complainIf you look back in the years from past customers this has been going on for along time nowHow is the city or code enforcement letting this fall thru the cracks like those bed bugsThis is serious as nd I am outraged by the msstreatment of this facility... *** *** ** *** ***
*** *** ***

I am rejecting this response because:
For one in there response they blatantly lieI have not stayed at that hotel again and still haven't received my refundI did speak to management and it did explain the situation concerning the refundBut that does nothing to help the bed bug problemI'm not sure why will a I guess I know why but they're still denying that they have bed bugs and clearly through my experience they do have bed bugsAnd if denying is what they want to dothen clearly the situation hasn't been addressed yetI would like them to address their bed bug problems for future guest and maybe a future visitNice friendly staff but no one should have to go through a night like that and saving face isn't the way to correct the situationI am no satisfied still no refund in which I understand the process but clearly they're in denial of bed bugs and I think they should at this point just address themI'll be satisfied with that

I am rejecting this response because:everything that was stated in this letter is deemed to be untrueFor one this response was not written by the guy who was managing the property.tjis is a fictitious responseThe issue of the bed bugs was never addressesThis is a shame to all of the Light House clients that went thru this nonsenseDrA paperwork c as not hide the truth paper trail cannot hide the truthPictures will not hide the truthMy kids and I were sick and still sick from the budget inn as well as yoursSo there is no way on earth I would have them running around on your property unsupervisedI would like you to pull the video of anything of thatAnd Lighthouse being a social services organization never informed me at allWhy make up stories that you and the staff was so kindYou denied my family breakfast because we were not cash paying customersYou denied me and iron when I ask for oneYou may have nice rooms there but the ones you gave to my family was trash inside and outYou made us feel u comfortable by secretly watching us when we entered and exited the roomIt's crazy how the real issue why I filed the complaint was bed bugs and the unsanitary conditions seemed of the room yet there is nothing on your response addressing itMy family was not the only family affected by itYou and light house were fully aware of the bed bugs before my family and I were placed thereYou guys put us in dangerThere were many families there before us who could no leave because they were threatened by you as well as LighthouseThis treatment is unfairYou accused me of stealing your batteries for your TV remote when I told you it didn't workI don't have the energy to make up the fact that you have bedbugs on your walls in your beds and who knows where sheYou were never niceI asl you for an incident report and you denied it to meWhen I ask *** to obtain one she didn't tryThe reason being is because all of you are trying to hide this very serious situationSleeping on blood stained mattresses is disgustingNo having a fire alarm is unsafeGoing into my room without my knowledge is illegalLight house has violated many rulesWhy would these to business let this happenThis motel along with the budget in would never be a morel I would stay at ft or vacationSo I would never have my children in a non kid-friendly environmentA shame on all of you for being silent and not speaking up for those who had no voiceHow can you sleep with yours at night know where youay your head is problematic bedbugs free and very cleanYou were desrepectful, rude and you never chattered to any of my needsI complained from the moment I walked in that roomAnd you know itWe didn't meet either *** I checked myself inI can't believe you haven't fixed any problemsI want Justice and compilation for all the bedding, cloths and food that had to be disposed due to your ignoranceThe room I was in was contaminated ft om ceiling to floorThere was nothing wonderful about itNothing excitingWe were sick and got bit up by bed bugs every nightFamilies with light house upstairs and downstairs were being bittenBut yet you spray the propertyI expected you ty o be a Manager and apologize and take responsibility for making us sickYou have cause embarrassment, anxiety, can't sleep, pain, and this is not something a manager should doYou yelled at my children in front of another family and told my kids no jumping in the poolThe sign said no diving you said you would make a sign as nd you never came out with one because you knew your statement was untrueWe were discriminated against and Lighthouse let you verbally abuse many clientsI've sent you yell in a young man's faceSo I hope you have informed Lighthouse about these lies so that way you guys get your story rightIt did not surprise me that the only story you and the budget inn had was the sameThis is for a the families that had to endure this hostile treatment and who were treated fairly because we are receiving helpStop and wake up the truth might set you free but these lies will notMy children will never be left in a establishment like yours supervised or unsupervisedIts funny requesting a new air free or a working vent fan in the bathroom is complaingAsking for plug covers or a working fire alarm is complaingHave no bolt on my door or a lock on my window is complainingNot having a knob on the faucet is complaingI wouldn't be complaing if your rooms were so wonderful rightA satisfied customer would not complainIf you look back in the years from past customers this has been going on for along time nowHow is the city or code enforcement letting this fall thru the cracks like those bed bugsThis is serious as nd I am outraged by the msstreatment of this facility... *** *** ** *** ***
*** *** ***

California Inn Bartlett Avenue Adelanto, CA 92301? To Whom it May Concern:? From the manager at California Inn, Bartlett Avenue Adelanto, CA replying to case # We have been fortunate enough to help Lighthouse and their tenants for over a year nowIt is known to
not only them but our customers in general that we give the best service to all our? nests.? The Lighthouse services social worker, ***, introduced *** and checked her into the motelWhen she was checking in, she was shown the room and stated the space and room would be perfect for her and her familyEadh and every room we have on our property is clean and customers have only shown their satisfaction with our rooms and have never complained to the extent that *** has.? In order to keep our motel running, there are certain measures that are completed at the motel for keep the property clean, fully functioning and flawlessEvery month we have pest control services, ***, come in and check every room, and spray down roomsWe have receipts to show that they are coming to the property every month, office number: ###-###-####She has accused us managers of treating her differently than the other customers on the propertyWe did not discriminate or treat other customers differentlyEach and every customer to us is special and we work hard in order to make sure our customers are happy in every way possibleWe truly try to make the motel a home away from home for our customersAs a property manager, we do keep some rules to keep things running smoothly not only for ourselves but our customers as wellWe asked *** to follow these rules to keep disturbances to a minimum to which she did not followNo matter how hard we tried, *** was not satisfied and continued to be uncooperative and argue with the manager, the staff and disturb other guestsShe was not keeping an eye on her kids and let them roam and run around the propertyWe wanted her to keep supervision on her kids to make sure the kids were safe and didn't injure themselves as they are littleOur Lighthouse representative, ***, has been notified and informed of the situation we have had at hand from the beginning, prior to her complaintsThe reasons to ask *** to leave the property including her not keeping an eye on her children, not being able to satisfy her every need, disturbances to other guests and not being able to comply to some small house rules we keep on the propertyThese were the reasons we had to call Lighthouse services and have them send over a worker to check her outShe has done the same to Budget Inn and was asked to check out of their property as well.? If you have any further questions or concerns, please do not hesitate to contact me.? Thank you, *** *** ###-###-####?

To Whom It May Concern:I have addressed the situation with the customerThere was a miscommunication in how the money would be refundedI am attaching receipts that had been made for the customerI had voided the transaction completely which would have never taken funds out of the customer's
accountThe customer has since stayed at our property after this incident and was very content and happy with his stay.We have previously been accused of bed bugs which is incorrectOur rooms are cleaned thoroughly everyday and we have pest control come to the hotel every other week to spray the rooms and ensure cleanlinessOur customers have always been happy and if there has ever been a complaint we take pride in making sure our customers are happy with their stayWe have always gone above and beyond to make our customers feel comfortable.? If you have any further questions or concerns, please do not hesitate to contact me.Thank you,*** * *** ***California Inn & Suites

To Whom It May Concern:I have addressed the situation with the customer. There was a miscommunication in how the money would be refunded. I am attaching receipts that had been made for the customer. I had voided the transaction completely which would have never taken funds out of the customer's...

account. The customer has since stayed at our property after this incident and was very content and happy with his stay.We have previously been accused of bed bugs which is incorrect. Our rooms are cleaned thoroughly everyday and we have pest control come to the hotel every other week to spray the rooms and ensure cleanliness. Our customers have always been happy and if there has ever been a complaint we take pride in making sure our customers are happy with their stay. We have always gone above and beyond to make our customers feel comfortable. If you have any further questions or concerns, please do not hesitate to contact me.Thank you,[redacted]California Inn & Suites

I am rejecting this response because:
For one in there response they blatantly lie. I have not stayed at that hotel again and still haven't received my refund. I did speak to management and it did explain the situation concerning the refund. But that does nothing to help the bed bug problem. I'm not sure why will a I guess I know why but they're still denying that they have bed bugs and clearly through my experience they do have bed bugs. And if denying is what they want to dothen clearly the situation hasn't been addressed yet. I would like them to address their bed bug problems for future guest and maybe a future visit. Nice friendly staff but no one should have to go through a night like that and saving face isn't the way to correct the situation. I am no satisfied still no refund in which I understand the process but clearly they're in denial of bed bugs and I think they should at this point just address them. I'll be satisfied with that

To Whom It May Concern:In the previous message, we have addressed the bed bug issue of stating that in order to keep the rooms clean, we have pest control come very often. We can provide proof of pest control coming to our hotel to clean the rooms and ensure cleanliness.A refund will not be issued as there was no money taken out of the customer's account. We issued a void for the transaction which shows the transaction never took place in the first place. There would be no transaction in your bank statement as well. Please check your account to see no transaction is present nor was money taken out of the account. The next day we close out our accounts and that is when money is processed through but prior to closing out, we voided the transaction.Thank you

California Inn 11628 Bartlett Avenue Adelanto, CA 92301 To Whom it May Concern: From the manager at California Inn, 11628 Bartlett Avenue Adelanto, CA 923019 replying to case # 12393987. We have been fortunate enough to help Lighthouse and their tenants for over a year now. It is known to...

not only them but our customers in general that we give the best service to all our nests. The Lighthouse services social worker, [redacted], introduced [redacted] and checked her into the motel. When she was checking in, she was shown the room and stated the space and room would be perfect for her and her family. Eadh and every room we have on our property is clean and customers have only shown their satisfaction with our rooms and have never complained to the extent that [redacted] has. In order to keep our motel running, there are certain measures that are completed at the motel for keep the property clean, fully functioning and flawless. Every month we have pest control services, [redacted], come in and check every room, and spray down rooms. We have receipts to show that they are coming to the property every month, office number: ###-###-####. She has accused us managers of treating her differently than the other customers on the property. We did not discriminate or treat other customers differently. Each and every customer to us is special and we work hard in order to make sure our customers are happy in every way possible. We truly try to make the motel a home away from home for our customers. As a property manager, we do keep some rules to keep things running smoothly not only for ourselves but our customers as well. We asked [redacted] to follow these rules to keep disturbances to a minimum to which she did not follow. No matter how hard we tried, [redacted] was not satisfied and continued to be uncooperative and argue with the manager, the staff and disturb other guests. She was not keeping an eye on her kids and let them roam and run around the property. We wanted her to keep supervision on her kids to make sure the kids were safe and didn't injure themselves as they are little. Our Lighthouse representative, [redacted], has been notified and informed of the situation we have had at hand from the beginning, prior to her complaints. The reasons to ask [redacted] to leave the property including her not keeping an eye on her children, not being able to satisfy her every need, disturbances to other guests and not being able to comply to some small house rules we keep on the property. These were the reasons we had to call Lighthouse services and have them send over a worker to check her out. She has done the same to Budget Inn and was asked to check out of their property as well. If you have any further questions or concerns, please do not hesitate to contact me. Thank you, [redacted] ###-###-####