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California Meridian Insurance Services, Inc.

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California Meridian Insurance Services, Inc. Reviews (1)

Review: In March 2015, while I was in the process of buying a home, selling a home, starting a new job, and moving to a new city, my debit card was compromised. My bank cancelled the card and issued me a new card. I updated all of my automatic payments with the new card information but forgot to update my automatic payment information with Safeco/California Meridian Insurance. I was overwhelmed with buying a home, selling a home, starting a new job, and moving to a new city, so I did not realize there was a problem until the day after my insurance policy was due to expire. I spoke with customer service representative M[redacted] and this person assured me that there would be no lapse in my auto policy. I gave them my new debit card information, and they told me automatic payments would still be in effect. While I was on the phone, I updated my mailing address and purchased an additional home insurance policy. Later that day, I checked my account online to make sure everything was taken care of. I entered my new card information online as well to make sure I was safe.On 6/12/15, I received a letter from the DMV stating that my license would be suspended due to lapsed insurance. I called the insurance company and spoke with customer service rep ASHLLA. This person apologized for the previous processing problem and assured me everything was now taken care of. The customer service rep assured me I did not need to contact the DMV because the insurance company would handle everything for me.On 7/6/15, I noticed that the automatic payment was still not properly being taken out of my bank account. I called the insurance company again and spoke with customer service rep A[redacted] She told me my policy had actually lapsed and there was nothing they could do. She admitted that I had given them my new card information, but she said they could not give me proof of having car insurance. Now I may have no drivers license due to this companys ineptitude.Desired Settlement: I would like my insurance updated to the date on which I gave the insurance company my payment information. I would like them to notify the DMV that I have had continuous insurance coverage.

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Description: INSURANCE SERVICES

Address: 5806 Traffic Way, Atascadero, California, United States, 93422

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