California Motors

Initial Business Response / [redacted] (1000, 7, 2014/08/22) */ We sold this vehicle on consignment, and due to the low mileasge on the vehicle, the consigner wanted to sell the vehicle for $19,After negotiating with Mr [redacted] and the consigner, we agreed on a sale price of $19,This price was agreed up by both the buyer and consignerCalifornia Motors performed a safety inspection before selling the vehicle, and it passed all safety requirements, including the brakesMr [redacted] declined purchasing an available service contract, which would have covered the power seat and power lock

Initial Business Response / [redacted] (1000, 9, 2015/11/16) */ CLASSIC CASE A BUYER's REMORSE! 1.CALIFORNIA MOTORS has been in business for over years and mostCLASSIC CASE A BUYER's REMORSE! 1.CALIFORNIA MOTORS has been in business for over years and most of our customers are repeat or referral 2.CALIFORNIA MOTORS safety checks and test drives all vehicles before put them up on sale and this vehicle was in excellent running condition 3.The buyer was told that there was an auxiliary fan switch located on the dash that should always be turn on if temperature reaches a certain degrees to keep the vehicle from over heating,this customer openly admitted to driving the car and forgetting to turn on the switch that cools the engine subsequently resulting in overheating of the engine and causing damage which he is eleging was a previous issue not disclosed which is COMPLETE and other fraugulent statement 4.Buyer did not have all the funds to pay for the car so CALIFORNIA MOTORS gave him credit to pay for the car in payments,Customer suppose to pay for the car in days and that didn't happen 5.Customer took the car on an extended test drive before buying the car and car ran perfectly 6.Customer even called and HARRASSED the previous owner to ask if there was any issues with the car wheh he dropped it off on consignment and the previous owner said the car was running perfectly and told California Motors that this disgruntled buyer kept harrasing the previous owner on his home phone 7.California Motors was also informed that local mechanic shop brought it to complain about issues even asked the mechanic at the shop to joined him in his complaint regarding the mechanical issues and the shop owner reluctantly declined to pursue any action towards CALIFORNIA MOTORS Finally,it is very cleared that this is a case of BUYER's REMORSE the customer brought it back to CALIFORNIA MOTORS asking to consign and sell it for him because he made the wrong choice in vehicles and he needed a vehicle for everyday driving and CALIFORNIA MOTORS proceeded to sell the car for him on consignment for FREE at no cost for several months but was unsuccessful and he said he needed the money to buy another vehicle so he came in and Pick up the vehicle [redacted] ___________________ Direct Work fax www.californiamotors.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This car has been driven less than miles since I bought it and thats me limping it from repair shop to repair shop to get different opinions The Main facts are that: The engine block is cracked(and this was known and undisclosed) The engine is not the engine stated in writing (see Original owner Email) attached The engine is unsalvageableAnd A liquid emulsified block sealer was used to hide the Crack in the Damaged block The Car was damaged while in the custody of California motors and the repairs affected were done without my knowledge, consent or permission, and done poorly with overspray on the tires, rims and one wing window These things have significantly affected the value of the vehicle and I am seeking help to cover a of the costs I am incurring in replacing the engine The buisness response is without remorse and offers no middle ground by which to negotiate any kind of settlement

Initial Business Response / [redacted] (1000, 5, 2014/10/02) */ 10-2- Sent via email to [redacted] Dear [redacted] , This is [redacted] in Customer Service I have spoken with [redacted] the owner and he sincerely apologizes for dan's behavior and he since spoken to dan regarding this transaction.After reviewing your complaint he says he is happy to sit down with you and go over your specific issues with this transaction to make sure this doesn't happen again and your completely 100% satisfied,California Motors is in business mainly due to referrals and repeat customers.So,it is in our Best interest to make sure our Customers are totally satisfied,One thing that stood out to the Owner was the fact that [redacted] offered you two extra years of Warranty Coverage for only $versus $1,which is only $for extra years of coverage,and you complaint about that and actually cancel the warranty.In the owner's opinion that was a very bad decision on your part.Furthermore,his discrepancy in the Sales price were extremely minor the difference was only $this was obviously not intentional.We regret that you are unsatisfied with your transaction but at same time your complaints are totally without merit and very insignificant.Just a reminder we have been in business almost years and most of our customers are repeat or referrals.We are sincerely sorry that you are unhappy and please give me a call so I can set up appointment with you to speak with the owner to express your opinion Sincerely, [redacted] (XXX)XXX-XXXX [redacted] @hotmail.com

Initial Business Response /* (1000, 5, 2015/08/04) */
8-4-
Sent via email from the business:
California Motors will review all the facts concerning the sale and go over sale documents such as Due bill and Buyer's Guide and see what was promised to the customer
today
Thanks,
*** ***
___________________
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
California motors said that they will review our paperwork on August 4th but we have not received any additional information since thenThey continued to be unresponsive
Final Business Response /* (4000, 43, 2015/11/05) */
The check was written for $the $for the key and $for the mileage discrepancy
The reasoning behind not sending the key is that the dealership was unable to obtain a key it's only given to the new registered owner for security purposes so we calculated the amount the key would cost us and that we included in the check
Final Consumer Response /* (4200, 45, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
California Motors did not respond to our last concern regarding the warranty they failed repeatedly to address and again, our request for them to honor their warranty is ignoredWe have asked this dealership repeatedly to honor the days limited warranty of up to $and provided a copy of the warranty and our receipts for out-of-pocket repairs of over $covered under the warrantyIt is extremely disappointing that they continue to not honor the legal warranty document they issued and used to get us to purchase the vehicleWe are still waiting for this dealership to honor the warranty by compensating us for the documented repairs covered under the warranty

Initial Business Response /* (1000, 7, 2015/11/10) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@californiamotors.com
We at California Motors understand the frustration this Customer must have but with dealing with the DMV things often take longer...

that expected and in this case the paperwork was delayed.
All the Documents that were sent to the DMV for processing were correct and sent in a timely fashion
The good news is on 11/09/2015 we did get confirmation from the DMV that the paperwork has finally been cleared and Registration has been issued and sent overnighted
Again We apologize for the DMV's delay in processing and truly appreciate our customers patience and understanding
Initial Consumer Rebuttal /* (3000, 9, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoken to the DMV on at least 5 occasions (in person and phone). The DMV was waiting for the dealership to pay the fees, there was NO other hold up or loss of paperwork on the DMV's part. The only hold up from DMV was the initial rejection and return of the registration in July because of the emissions recall, which I was not informed of until late September. I would appreciate an honest reply/response. Although I did receive the registration paperwork, their response is untrue in regards to the DMV being at fault. The DMV was actually trying to find a way for me to pay for a temporary registration until the fees were paid and the registration issued. Please be honest and be accountable for your non-action on this matter.

Initial Business Response /* (1000, 9, 2015/11/16) */
CLASSIC CASE A BUYER's REMORSE!
1.CALIFORNIA MOTORS has been in business for over 18 years and most... CLASSIC CASE A BUYER's REMORSE!
1.CALIFORNIA MOTORS has been in business for over 18 years and most of our customers are repeat...

or referral.
2.CALIFORNIA MOTORS safety checks and test drives all vehicles before put them up on sale and this vehicle was in excellent running condition.
3.The buyer was told that there was an auxiliary fan switch located on the dash that should always be turn on if temperature reaches a certain degrees to keep the vehicle from over heating,this customer openly admitted to driving the car and forgetting to turn on the switch that cools the engine subsequently resulting in overheating of the engine and causing damage which he is eleging was a previous issue not disclosed which is COMPLETE and other fraugulent statement.
4.Buyer did not have all the funds to pay for the car so CALIFORNIA MOTORS gave him credit to pay for the car in payments,Customer suppose to pay for the car in 30 days and that didn't happen.
5.Customer took the car on an extended test drive before buying the car and car ran perfectly
6.Customer even called and HARRASSED the previous owner to ask if there was any issues with the car wheh he dropped it off on consignment and the previous owner said the car was running perfectly and told California Motors that this disgruntled buyer kept harrasing the previous owner on his home phone.
7.California Motors was also informed that local mechanic shop brought it to complain about issues even asked the mechanic at the shop to joined him in his complaint regarding the mechanical issues and the shop owner reluctantly declined to pursue any action towards CALIFORNIA MOTORS.
Finally,it is very cleared that this is a case of BUYER's REMORSE the customer brought it back to CALIFORNIA MOTORS asking to consign and sell it for him because he made the wrong choice in vehicles and he needed a vehicle for everyday driving and CALIFORNIA MOTORS proceeded to sell the car for him on consignment for FREE at no cost for several months but was unsuccessful and he said he needed the money to buy another vehicle so he came in and Pick up the vehicle.
[redacted]
___________________
415.272.9695 Direct
415.457.3325 Work
415.360.7260 fax
www.californiamotors.com
Initial Consumer Rebuttal /* (3000, 12, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This car has been driven less than 400 miles since I bought it and thats me limping it from repair shop to repair shop to get different opinions.
The Main facts are that:
The engine block is cracked. (and this was known and undisclosed)
The engine is not the engine stated in writing (see Original owner Email) attached.
The engine is unsalvageable. And
A liquid emulsified block sealer was used to hide the Crack in the Damaged block.
The Car was damaged while in the custody of California motors and the repairs affected were done
without my knowledge, consent or permission, and done poorly with overspray on the tires, rims and one wing window.
These things have significantly affected the value of the vehicle and I am seeking help to cover a of the costs I am incurring in replacing the engine
The buisness response is without remorse and offers no middle ground by which to negotiate any kind of settlement.

Initial Business Response /* (1000, 7, 2014/08/22) */
We sold this vehicle on consignment, and due to the low mileasge on the vehicle, the consigner wanted to sell the vehicle for $19,995. After negotiating with Mr. [redacted] and the consigner, we agreed on a sale price of $19,288. This price...

was agreed up by both the buyer and consigner. California Motors performed a safety inspection before selling the vehicle, and it passed all safety requirements, including the brakes. Mr [redacted] declined purchasing an available service contract, which would have covered the power seat and power lock.

Initial Business Response /* (1000, 5, 2014/10/02) */
10-2-14
Sent via email to [redacted]
Dear [redacted],
This is [redacted] in Customer Service I have spoken with [redacted] the owner and he sincerely apologizes for dan's behavior and he since spoken to dan regarding this...

transaction.After reviewing your complaint he says he is happy to sit down with you and go over your specific issues with this transaction to make sure this doesn't happen again and your completely 100% satisfied,California Motors is in business mainly due to referrals and repeat customers.So,it is in our Best interest to make sure our Customers are totally satisfied,One thing that stood out to the Owner was the fact that [redacted] offered you two extra years of Warranty Coverage for only $2.095.00 versus $1,895.00 which is only $200.00 for extra 2 years of coverage,and you complaint about that and actually cancel the warranty.In the owner's opinion that was a very bad decision on your part.Furthermore,his discrepancy in the Sales price were extremely minor the difference was only $7.00 this was obviously not intentional.We regret that you are unsatisfied with your transaction but at same time your complaints are totally without merit and very insignificant.Just a reminder we have been in business almost 20 years and most of our customers are repeat or referrals.We are sincerely sorry that you are unhappy and please give me a call so I can set up appointment with you to speak with the owner to express your opinion.
Sincerely,
[redacted]
(XXX)XXX-XXXX
[redacted]@hotmail.com

after looking into this complaint California motors has thoroughly review our paperwork and after said review found that this particular warranty actually has a retail value of a approximately $3,000 if we do market analysis for warranty cost on this particular vehicle nationwide the price of...

$1900 is fair and reasonable California motors management has conducted a recent interview with the finance manager reviewed all documents and signatures from purchaser and the audit showed no wrong doing on the finance manager part.
[redacted].com
415[redacted]

Complaint: 11316740I am rejecting this response because: Where do they get their quote of over $3000; is that their number to make themselves look good? They did not address the issue that they only paid [redacted] Warranty $938, but the bill of sale says they paid [redacted] Warranty $1900, which is what I paid. In my telephone conversation with them prior to contacting Revdex.com they said they can "make money on their products"..."they don't have to disclose what their mark-up is".... They do not mention anything like that in their response to Revdex.com. I am sure their internal audit found things to be just fine, but I wonder if they had an outside government agency audit them if things would be so great. I will continue to pursue this in any manner that I can. I will be contacting the agencies that you referred me to. Sincerely,[redacted]