California Paint

Good Afternoon, My name is *** ***, and I am the Technical Service and New Product Support Manager for ICP Construction, representing California PaintsI have received a letter from you dated Saturday, October 28, 2017, regarding Complaint #***I would like to respond to this
complaint as quickly as possible for the sake of the consumerAt ICP Construction/California Paints, we take every complaint/inquiry seriously and our goal is to respond in a timely mannerI realize from reading your letter, that this is the 2nd time this complaint letter has been sent to usThis is the first time I have received it personally. This complaint is unique in nature as we are a Coatings Manufacturer, and sell our products to independent dealersI understand this consumer had a bad experience at his local dealer, but unfortunately the consumer is not our direct customer, but is the customer of the local dealerHowever, to ensure this consumer is well taken care of, we would like to offer the $refund the customer is requesting. Can you provide me with the instructions as how to properly respond to this complaint? Best Regards, *** *** *** *** *** *** *** *** ***
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I will accept the payment from CALIFORNIA PAINT, check to be sent to *** *** *** *** *** *** ** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
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