California Rehabilitation & Sports Therapy Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business has not responded so I do not consider this complaint closed If anything, it points out how terrible this company is and that they do not care what their customers think of them
Regards,
*** ***

Thank you for giving us the opportunity to resolve this internal billing issueThe continued statements with a balance due was due to a coding miscommunication between the insurance carrier and our billing departmentWe have resolved the matter and brought the patient’s account to a zero balance
A copy of this letter and zero balance statement has been sent to Ms***.If you have any further questions, please don't hesitate to contact me at ***

November 16, 2015 Revdex.com4747 Viewridge Ave. Suite 200San Diego, CA 92123-1688 Attention: [redacted]Case# [redacted] In response to the consumer’s letter, the consumer stated in the letter that the front office stated that we would waive the co-pay. It is out policy to...

never waive a co-pay. My staff is not authored to waive a co-pay because they have been educated in the fact that when waiving a co-pay we are committing insurance fraud with our contracts with various payers. My billing company “PRN” in Carlsbad CA. off shored operations approximately 1 ½ years ago which significantly delayed all billing procedures. Unfortunately there was many bills sent out 1 to 1 ½ yeas following service and appears that this customer was one of those patient’s.  At this time I will waive the co-pay equal to $120.00 for the 5 visits. Please let it be known that again my staff was not authorized to waive the co-pay because they understand this is insurance fraud. I have been in business for 30 years and this is my first Revdex.com complaint and unfortunately I must acquiesce.   Sincerely,  [redacted]