California Rehabilitation & Sports Therapy

November 16, Revdex.comViewridge AveSuite 200San Diego, CA 92123-Attention: [redacted] Case# [redacted] In response to the consumer’s letter, the consumer stated in the letter that the front office stated that we would waive the co-payIt is out policy to never waive a co-payMy staff is not authored to waive a co-pay because they have been educated in the fact that when waiving a co-pay we are committing insurance fraud with our contracts with various payersMy billing company “PRN” in Carlsbad CAoff shored operations approximately ½ years ago which significantly delayed all billing proceduresUnfortunately there was many bills sent out to ½ yeas following service and appears that this customer was one of those patient’s At this time I will waive the co-pay equal to $for the visitsPlease let it be known that again my staff was not authorized to waive the co-pay because they understand this is insurance fraudI have been in business for years and this is my first Revdex.com complaint and unfortunately I must acquiesce Sincerely, [redacted] ***

November 16, Revdex.com Viewridge AveSuite San Diego, CA 92123- Attention: [redacted] Case# [redacted] In response to the consumer’s letter, the consumer stated in the letter that the front office stated that we would waive the co-pay It is out policy to never waive a co-payMy staff is not authored to waive a co-pay because they have been educated in the fact that when waiving a co-pay we are committing insurance fraud with our contracts with various payers My billing company “PRN” in Carlsbad CAoff shored operations approximately ½ years ago which significantly delayed all billing proceduresUnfortunately there was many bills sent out to ½ yeas following service and appears that this customer was one of those patient’s At this time I will waive the co-pay equal to $for the visitsPlease let it be known that again my staff was not authorized to waive the co-pay because they understand this is insurance fraudI have been in business for years and this is my first Revdex.com complaint and unfortunately I must acquiesce Sincerely, [redacted] ***

Thank you for giving us the opportunity to resolve this internal billing issue....

The continued statements with a balance due was due to a coding miscommunication between the insurance carrier and our billing department. We have resolved the matter and brought the patient’s account to a zero balance.
A copy of this letter and zero balance statement has been sent to Ms. [redacted].
If you have any further questions, please don't hesitate to contact me at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business has not responded so I do not consider this complaint closed.  If anything, it points out how terrible this company is and that they do not care what their customers think of them.
Regards,
[redacted]

November 16,...

2015
 
Revdex.com
4747 Viewridge Ave. Suite 200
San Diego, CA 92123-1688
 
Attention: [redacted]
Case# [redacted]
 
In response to the consumer’s letter, the consumer stated in the letter that the front office stated that we would waive the co-pay.
It is out policy to never waive a co-pay. My staff is not authored to waive a co-pay because they have been educated in the fact that when waiving a co-pay we are committing insurance fraud with our contracts with various payers.
My billing company “PRN” in Carlsbad CA. off shored operations approximately 1 ½ years ago which significantly delayed all billing procedures. Unfortunately there was many bills sent out 1 to 1 ½ yeas following service and appears that this customer was one of those patient’s.
 
At this time I will waive the co-pay equal to $120.00 for the 5 visits. Please let it be known that again my staff was not authorized to waive the co-pay because they understand this is insurance fraud. I have been in business for 30 years and this is my first Revdex.com complaint and unfortunately I must acquiesce.
 
 
 
Sincerely,
 
[redacted]