California Republic Bank

Mechanics Bank actively tracks complaints and takes every voiced concern seriously We thank Ms [redacted] for reaching out to us with her concerns and allowing us to investigate this matter Our records reflect that Ms [redacted] is listed as a reference on a [redacted] account; however, per Ms ***'s request, we agree to discontinue contact We invite Ms [redacted] to reach out with any further questions or concerns she may have

My sincere apologies, as I thought we resolved this issue for you Of course, you are always welcome to use the Revdex.com as a medium to address your concerns, but I would like to offer you the option of direct contact, especially if you have an immediate and critical needI will personally investigate this issue immediately and keep you updated If you need to reach me, please feel free to do so at [redacted] during regular business hoursIf your mortgage lender needs anything in the interim, please also feel free to contact me.Regards, [redacted] EVP/Compliance Counsel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is in fact true However, while resolved, they made me look bad on my credit because of the way it was corrected I had to defer a payment and the reasoning they put was "financial hardship" It was not a financial hardship on my part at all, rather a mistake make by their company, which they admitted too Regards, [redacted] ***

We regret that [redacted] was not satisfied with her CRB Auto experience I would like to direct [redacted] attention to the statement prominently listed on the front of each statement that advises our customers that the amount shown is not a payoff amount In the event of a payoff, all customers should call to get a day payoff estimate in order to avoid a payoff amount that does not completely cover all outstanding interest amounts If the account is paid off within that day period, the payoff will be considered to be in full, with any excess interest refunded to the customerThis practice is a credit industry standard, and is in no way meant to be deceptive or an attempt to take advantage of our good customers

I accept the business response to the matter,but would need to know how it was addressed? They could say it has been addressed just to close out the complaintI need to know how this important issue was corrected!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.california republic is extremely deceptive ,and I suspect fraud] amongst them and the dealer .they have no record of my loan and contracts in which I ask them for over and overi stopped paying them months ago because they let my info get out to scammers, and now I have different voip numbers calling me playing as if there california republic bank..they also never sent a bill or still won't send any documents in detail of my loan .there customer service curses,hangs up ,calls and disrespects my girlfriend which I have document of every violation of the truth in lending codes they have committedthe dealer they go through forged my signature in which california republic committed loan fraud in a yo yo retail installment contract I never signed on withi want my credit report repaired , proof of the debt they say I owe them ,all my contracts I signed with them ,and a copy of the loan check ,I also want every bill they claimed to have sent Regards, [redacted] ***

[redacted] We would like to let you know your late report has been removed as a courtesy We regret that you were unhappy with the service you received and thank you for bringing your concerns to our attention

An investigation into our records determined that Ms [redacted] 's account status was properly reported to the bureaus, however, as a courtesy, we are in the process of removing corresponding derogatory reporting We encourage Ms [redacted] to contact us if this is does not resolve her complaint to her satisfaction

Mechanics Bank actively tracks complaints and takes every voiced concern seriously We thank Ms [redacted] for reaching out to us with her concerns and allowing us to investigate this matter Our records reflect that Ms [redacted] is listed as a reference on a CRB Auto account; however, per Ms ***'s request, we agree to discontinue contact We invite Ms [redacted] to reach out with any further questions or concerns she may have

CRB Auto strives to provide excellent customer service to all of our customers and we appreciate this matter being brought to our attentionWe have researched this instance and have made special accommodations for the handling of Mr [redacted] accountWe value the relationships that we have built with our customers and wish to always work together toward the best possible solutions

Since [redacted] submitted his complaint via multiple avenues, we will be addressing at the highest level, which will be via the Federal Reserve Bank (FRB, as submitted to the CFPB), and will, therefore, not be addressing in duplicate via this Revdex.com complaint [redacted] should await formal resolution communication from the FRB.Thank you