California Security Pro, Inc.

Initial Business Response /* (1000, 5, 2014/09/22) */
The customer entered into a contract with the following company who handled the sale and installation of the system
CALIFORNIA SECURITY PRO INC
*** *** *** ***
BLVD ***
*** *** CA XXXXX-XXXX
XXX-XXX-XXXX
Please
forward this on to the correct company
Initial Consumer Rebuttal /* (2000, 17, 2014/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/03) */
I spoke with *** and we agreed to go half wayI will be sending her a check for $She was happy with that
Initial Consumer Rebuttal /* (3000, 7, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
The ADT president calledWe negotiated for a settlementBut it is NOT finalized yet
He agreed that I paid 50% of the penality, which means, he will reimburse me 50% of $It has been daysI have not received the check yet
Please leave this case open until I receive the check
Thank you
Final Business Response /* (4000, 9, 2015/08/13) */
The amount was credited back to her American Express
Final Consumer Response /* (2000, 11, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/10/14) */
Issue has been resolved with the customer

Initial Business Response /* (1000, 5, 2015/08/03) */
I spoke with *** and we agreed to go half wayI will be sending her a check for $She was happy with that
Initial Consumer Rebuttal /* (3000, 7, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
The ADT president calledWe negotiated for a settlementBut it is NOT finalized yet
He agreed that I paid 50% of the penality, which means, he will reimburse me 50% of $It has been daysI have not received the check yet
Please leave this case open until I receive the check
Thank you
Final Business Response /* (4000, 9, 2015/08/13) */
The amount was credited back to her American Express
Final Consumer Response /* (2000, 11, 2015/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We have stopped the collection of the $700 and would love to help customer in regards to any other needs they have.Sent this email to [redacted]: delivery failedGood afternoon [redacted] and [redacted],I hope you are enjoying this beautiful spring day.I apologize for your experience trying to...

move your ADT system. It is a shame that as a customer you did not get the service you deserve.At California Security Pro, we tried to communicate to you through [redacted] once we saw your review. The name was different from your account with us or we would have called you directly. I have also called several times in regards to the [redacted] case [redacted].I wanted to speak with you to give you whatever it is you need. I have stopped the collection of the $700 and if you need help with anything else please do not hesitate to call me directly. Your experience with Defender - Protect Your Home was horrible. I sent your [redacted] reviews to our ADT Regional Management and it was forward to an Executive Level of ADT. You should have never experienced this.I know at this point you probably do not want to ever deal with ADT. However, if you would like I will do whatever you want in regards to installation and equipment for free. If we would have been called to move your system, it would have been a smooth process for you. Unfortunately, the move was not handled properly by Defender and we were not informed that you needed help until you let us know about your experience via the [redacted] Complaint and [redacted]. I feel terrible about your experience as our customer and wish for your forgiveness. If you need anything in regards to ADT, including the canceling process... please call me. I will do whatever I can to help you.Sincerely,[redacted]PresidentCalifornia Security ProADT Authorized Dealer[redacted]

Initial Business Response /* (1000, 5, 2014/08/27) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@casecuritypro.com
We resolved the customer's issue and they are happy with the resolution.
Initial Consumer Rebuttal /*...

(2000, 7, 2014/08/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While we would have preferred our desired resolution, we did come to an agreement on an alternative resolution.

We have stopped the collection of the $700 and would love to help customer in regards to any other needs they have.Sent this email to [redacted]: delivery failedGood afternoon [redacted] and [redacted],I hope you are enjoying this beautiful spring day.I...

apologize for your experience trying to move your ADT system. It is a shame that as a customer you did not get the service you deserve.At California Security Pro, we tried to communicate to you through [redacted] once we saw your review. The name was different from your account with us or we would have called you directly. I have also called several times in regards to the [redacted] case [redacted].I wanted to speak with you to give you whatever it is you need. I have stopped the collection of the $700 and if you need help with anything else please do not hesitate to call me directly. Your experience with Defender - Protect Your Home was horrible. I sent your [redacted] reviews to our ADT Regional Management and it was forward to an Executive Level of ADT. You should have never experienced this.I know at this point you probably do not want to ever deal with ADT. However, if you would like I will do whatever you want in regards to installation and equipment for free. If we would have been called to move your system, it would have been a smooth process for you. Unfortunately, the move was not handled properly by Defender and we were not informed that you needed help until you let us know about your experience via the [redacted] Complaint and [redacted]. I feel terrible about your experience as our customer and wish for your forgiveness. If you need anything in regards to ADT, including the canceling process... please call me. I will do whatever I can to help you.Sincerely,[redacted]PresidentCalifornia Security ProADT Authorized Dealer[redacted]