California Service Bureau, Inc.

As of Dec 10, the account from client (*** ***) has been cancelledNo further collection attempts will be made towards consumer

October
21, 2014
Revdex.com of
California
Re:
Consumer: *** *** * *** ***
AR#: *** *** *** ***
Dear
Revdex.com,
Our client placed the
above referenced accounts with our office on varying dates. The accounts have since been closed and
returned to the client, and as such, our office will not contact ***
*** any further. We have notified the credit
bureaus to delete the all the accounts from their records
If you have any questions or
concerns, please contact me directly at ***, extension ***
Sincerely,
***
** ***
Customer
Care Specialist
This communication is from a debt
collector
This
is an attempt to collect a debt and any information obtained will be used for
that purpose

Dear Revdex.com,California Service Bureau received the account for Ms*** on 2/7/15. We were advised of mail return on the account and attempts to contact the consumer from the previous collection agency. Upon receiving this complaint, we contacted our client to obtain an itemized bill,
in effor to validate the total charges placed with our agency. We have sent these bills to Ms***'s correct address for review. These statements are 2/25/and show a balance $33.97. The account remains open with our office, in a status that will cease communications, to allow time for Ms*** to receive and review the information.If you have any questions or concerns, please contact my office at ***.Sincerely,California Service Bureau

Our client has updated our records and the account in question has been closed as paid in full as of 03/27/A Paid in Full letter will be sent directly to Miss *** regarding the account being resolved

December 21, 2015
Re:    Revdex.com Case #: [redacted]
          EOS CCA #’s: [redacted]             ...

                                             
          Original Creditor: [redacted]
          
Dear Revdex.com:
            EOS CCA has received Mrs. [redacted]’s complaint referencing phone calls made to phone number [redacted].  After fully investigating the matter, our records indicate that our client [redacted] placed 3 accounts with our agency for collections.
The 1st account, [redacted] was placed on 11/27/2012 with a balance of $59.92 for services provided on 07/07/2012.
The 2nd account, [redacted] was placed on 11/30/2013 with a balance of $54.77 for services provided on 07/18/2013
The 3rd account, [redacted] was placed with our agency on 10/15/2014 with a balance of $50.00 for the services provided on 05/19/2014
As part of our reasonable investigation, we have sent our client a request to obtain the itemized bills for these accounts in an effort to validate the total charges placed with our agency for collections.
Once the information has been obtained we will forward it to the address we have on record for Mrs. [redacted] to review.
In addition, we have placed the accounts into a disputed status which will cease collection activity and calls to ensure that Mrs. [redacted] receives and reviews the information once it is obtained.
If you have any questions, please contact our Customer Hotline at [redacted]
            Sincerely,
                                        ...⇄ />                                         ...⇄ Care Specialist
This communication is from a debt collector.

Business would like to apologize for any inconvenience experienced.  Business actually had the wrong zip code on file on the letter sent on March 6th. Business has updated their file with the correct contact information and will resend the requested information to the consumer. If the consumer has any further questions pertaining to these issues they can feel free to contact the business directly at [redacted] ext. [redacted]. Please note California Service Bureau will not  be reporting this account to the credit bureaus.

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Which is very good news since just last week I received another notice - you will only hear back from me if that is not the end of all this.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I am rejecting this response because:  I was able to determine from my [redacted] Explanation of Benefits forms that the bill was for my portion of an x-ray done through [redacted] (Sutter).  I contacted the Billing Department at [redacted] on 3-24-15 and found out that they had been sending me bills to the wrong city and zip code.  So they changed my address and I paid the bill over the phone (I have a receipt that the account was paid in full--see attachment).  I was told that the Billing Dept. at [redacted] would be retracting the account from the California Services Bureau.  So I am just waiting for [redacted] at the California Services Bureau to send me written notification that they have been notified by [redacted] that the account has been paid in full, has been retracted from collections and they are closing my file. Thank you.

Attached is the response to the complaint from Miss [redacted].
Thank You

I am rejecting this response because:  As of today which is Saturday, March 7th I have not received a bill from this company.  Can someone please e-mail me the bill so I can see it.  I am happy to pay the bill if I could just see it.  It may be my son's bill but I have no idea until I see it.  It also may already be paid.  I have all of my cancelled checks and bills so I want to make sure it isn't already paid.Thank you so much--I very much appreciate your help.[redacted]

06/08/2016 Re: Revdex.com Case #: [redacted] – [redacted]EOS CCA #: [redacted]Original Creditor: [redacted]Creditor Account #: [redacted] Dear Revdex.com: EOS CCA is in receipt of [redacted]’s complaint regarding the above-referencedaccount. We take complaints of this nature very...

seriously and we regret that Mr. [redacted] isdissatisfied with the manner in which his account was being administered. EOS CCA hasinvestigated this matter and our conclusions are set for the below.According to our records, our client [redacted]., placed theaccount with our agency for collections on 4/18/15 and the date of service is 6/9/14. Due to thesensitive nature of the itemized statement, a copy has been mailed to the address on record,[redacted] for Mr. [redacted] to review. In addition, wehave forwarded Mr. [redacted]’s dispute to our client for review and the account has been notatedaccordingly to reflect the dispute.Per Mr. [redacted]’s request we have placed the account into a cease and desist status andas a result, Mr. [redacted] will no longer be contacted by our company.If you have any questions or concerns, please contact our Consumer RelationsDepartment at [redacted] for additional assistance. Sincerely,[redacted]EOS CCA Consumer Relations Department

Review: I have been repeatedly contacted by CSB to collect on an outstanding bill which they have not explained clearly to me. I have no clue what the bill is actually for, nor have I received paper statements through the mail. I've made payments in the past after being harassed, but now when I call I'm on hold for excessive amounts of time without ever getting the opportunity to speak with a representative. Although it is a collection agency, the collections do not appear within my credit report. I'm concerned that this business is taking advantage of me.Desired Settlement: I would like to no longer be contacted by this company since they do not appear on my credit report. I see no reason to be making payments towards this collection if is not valid.

Business

Response:

06/08/2016 Re: Revdex.com Case #: [redacted] – [redacted]EOS CCA #: [redacted]Original Creditor: [redacted]Creditor Account #: [redacted] Dear Revdex.com: EOS CCA is in receipt of [redacted]’s complaint regarding the above-referencedaccount. We take complaints of this nature very seriously and we regret that Mr. [redacted] isdissatisfied with the manner in which his account was being administered. EOS CCA hasinvestigated this matter and our conclusions are set for the below.According to our records, our client [redacted]., placed theaccount with our agency for collections on 4/18/15 and the date of service is 6/9/14. Due to thesensitive nature of the itemized statement, a copy has been mailed to the address on record,[redacted] for Mr. [redacted] to review. In addition, wehave forwarded Mr. [redacted]’s dispute to our client for review and the account has been notatedaccordingly to reflect the dispute.Per Mr. [redacted]’s request we have placed the account into a cease and desist status andas a result, Mr. [redacted] will no longer be contacted by our company.If you have any questions or concerns, please contact our Consumer RelationsDepartment at [redacted] for additional assistance. Sincerely,[redacted]EOS CCA Consumer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I have received 3 calls from an employee "[redacted]" who works for the California Service Bureau in Sacramento. The first call was on Thursday 2/12 at 3:30 PM when [redacted] left me a message that she was a "collector" with California Service Bureau and requested that I call her at [redacted] personal extension [redacted] ASAP. Then she called again at 3:31 PM on the same day and left the same message. When I got the messages, I called her immediately and asked what this was about and she would not tell me any information about the account that she was collecting on and said she had to have my birthdate before she could give me any information. I told her I am unable to give out personal information. She said she had me living in San Francisco. I said I have never lived in San Francisco. So she said OK that she would enter that information in the computer and she hung up. She then called again today, 2/20/15 at 1:44 PM and asked that I give her my birthdate or the last four digits of my social security number. I said that by law I am entitled to have something in writing about the account that they are collecting and I have received nothing in writing from her company. I asked for their business license number and she hung up on me.Desired Settlement: I have never had a bill in collection and I always pay my bills on time. I would like a letter from the California Service Bureau that I do not owe anything and I want them to stop calling me.

Business

Response:

Dear Revdex.com,California Service Bureau received the account for Ms. [redacted] on 2/7/15. We were advised of mail return on the account and attempts to contact the consumer from the previous collection agency. Upon receiving this complaint, we contacted our client to obtain an itemized bill, in effor to validate the total charges placed with our agency. We have sent these bills to Ms. [redacted]'s correct address for review. These statements are 2/25/15 and show a balance $33.97. The account remains open with our office, in a status that will cease communications, to allow time for Ms. [redacted] to receive and review the information.If you have any questions or concerns, please contact my office at [redacted].Sincerely,California Service Bureau

Consumer

Response:

I am rejecting this response because: As of today which is Saturday, March 7th I have not received a bill from this company. Can someone please e-mail me the bill so I can see it. I am happy to pay the bill if I could just see it. It may be my son's bill but I have no idea until I see it. It also may already be paid. I have all of my cancelled checks and bills so I want to make sure it isn't already paid.Thank you so much--I very much appreciate your help.[redacted]

Business

Response:

Business would like to apologize for any inconvenience experienced. Business actually had the wrong zip code on file on the letter sent on March 6th. Business has updated their file with the correct contact information and will resend the requested information to the consumer. If the consumer has any further questions pertaining to these issues they can feel free to contact the business directly at [redacted] ext. [redacted]. Please note California Service Bureau will not be reporting this account to the credit bureaus.

Consumer

Response:

I am rejecting this response because: I was able to determine from my [redacted] Explanation of Benefits forms that the bill was for my portion of an x-ray done through [redacted] (Sutter). I contacted the Billing Department at [redacted] on 3-24-15 and found out that they had been sending me bills to the wrong city and zip code. So they changed my address and I paid the bill over the phone (I have a receipt that the account was paid in full--see attachment). I was told that the Billing Dept. at [redacted] would be retracting the account from the California Services Bureau. So I am just waiting for [redacted] at the California Services Bureau to send me written notification that they have been notified by [redacted] that the account has been paid in full, has been retracted from collections and they are closing my file. Thank you.

Business

Response:

Our client has updated our records and the account in question has been closed as paid in full as of 03/27/2015. A Paid in Full letter will be sent directly to Miss [redacted] regarding the account being resolved.

Business

Response:

Attached is the response to the complaint from Miss [redacted].

Thank You

Review: 7 days a week any time day or night I receive a phone call from this [redacted] number, with a message sometimes. I've tried calling but get an automatic response. I do not want this agency to contact my number anymore, it has become annoying and unbearable. I just want to be left alone, Every year around this time, people get calls from every where saying they owe money, and if you don't pay it gonna cost you your job. this is the type of information I cannot deal with from this company anymore. I do not owe any money, so please leave me a lone.

thanks

marjorieDesired Settlement: I do not wish to be contact ever again by this company.

thx

Business

Response:

December 21, 2015

Re: Revdex.com Case #: [redacted]

EOS CCA #’s: [redacted]

Original Creditor: [redacted]

Dear Revdex.com:

EOS CCA has received Mrs. [redacted]’s complaint referencing phone calls made to phone number [redacted]. After fully investigating the matter, our records indicate that our client [redacted] placed 3 accounts with our agency for collections.

The 1st account, [redacted] was placed on 11/27/2012 with a balance of $59.92 for services provided on 07/07/2012.

The 2nd account, [redacted] was placed on 11/30/2013 with a balance of $54.77 for services provided on 07/18/2013

The 3rd account, [redacted] was placed with our agency on 10/15/2014 with a balance of $50.00 for the services provided on 05/19/2014

As part of our reasonable investigation, we have sent our client a request to obtain the itemized bills for these accounts in an effort to validate the total charges placed with our agency for collections.

Once the information has been obtained we will forward it to the address we have on record for Mrs. [redacted] to review.

In addition, we have placed the accounts into a disputed status which will cease collection activity and calls to ensure that Mrs. [redacted] receives and reviews the information once it is obtained.

If you have any questions, please contact our Customer Hotline at [redacted]

Sincerely,

[redacted]

Customer Care Specialist

This communication is from a debt collector.

Review: [redacted] erronously turned my account over to CA Service Bureau even though payments were consistantly paid in the amount to which we agreeded. [redacted] has said this was done because of a hickup in there system and that a couple hundred accounts were impacted; mine being one of them. [redacted] contacted CA Service Bureau to notify them collection is not needed and their contact requests for payment should cease.However, despite being repeatedly contacted to stop calling, writing me to try to collect money, CA Service Bureau continues to contact me. Incoming calls are made 2-3 times per week, and written invoice is received about every three weeks.On multiple occassions, I have spoken with a collection agent who called and I've reitterated that [redacted] "owns" the account, monthly payments in agreeded to amount is being paid monthly; and that I do not owe CA Service Bureau any monies and to stop contacting me. Each time, the collection agent has turned hostile and near threatening in their tone and language; arguing that I due owe them money and I am legally bound to pay or further action would be taken. One agent even said I could face jail time.This is just wrong, and I consider this harrasement to the nth degree!. CA Service Bureau needs to cease and decist contacting me by any possible means! I have told them so, and requested for the 3rd or 4th time now for [redacted] to do the same. Today I requested this of them again and was assured their records should previous requests; the lasted was on 10/2/14. [redacted] is continuing to receive my monthly payments via electronic Bill Pay; and acknowledges my account is in good standing. I am so mad, angry, and concerned about any possible negative impact to my credit rating because of this erronous and continuing aggressive collection attempt.Desired Settlement: Acknowledge in writing that:1) you have been instructed by Alta Bates to discontinue collection attempts to contacting me2) my account should not be in collection since it's in good standing with Alta Bates3) I owe you the amount of $0.004) all efforts to contact me, and by any and all means, will be stopped immediately

Business

Response:

As of Dec 10, 2014 the account from client ([redacted]) has been cancelled. No further collection attempts will be made towards consumer.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Which is very good news since just last week I received another notice - you will only hear back from me if that is not the end of all this.

Review: In February, I received a telephone call from the California Service Bureau stating that I owed money for unpaid medical bills to Kern Medical Center, Bakersfield, Ca. I had recently received a notice from the Kern Medical Center, that I had an overpaid balance and that they would be sending me a refund check. I informed the gentleman from Ca. Ser. Bur. of this. He stated I still owed this amount and it would be easier to pay it than to fight it. I requested an itemized statement of what they had in past due bills. I received the printouts (dated 2/18/14) and I confirmed them to be paid (per Kern Medical Center). Since then, I have received the threat that this "past due" amount will be placed my credit report and I need to pay it. Today, 5/8/14, I spent the morning at the Kern Medical Center accounting office verifying that indeed I do not owe any money. I was also given a telephone number to their main accounting which again confirmed I do not owe any bills. I have a statement from the Medical Center which states each of the bills that the Ca. Ser. Bur. is trying to collect, was paid in full.Desired Settlement: I am requesting that this company stop calling and harassing me with the threat that this will be turned over to my credit report. These bills have been paid and when we tried to give the gentleman the contact number for Kern Medical Center, he refused to take it. I will appreciate any help you can give me with this matter.

Business

Response:

I received this complaint this morning sorry for the delay in responding. We have contacted our client and verified that these accounts are paid in full. The accounts are now closed in our system. Please let me know if any other details are needed.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: [redacted] is appearing on my credit report and I have no knowledge of who or what this debt is from.I have not received any communication about this debt and had I not checked my credit report I would have never known about it. Few questions: 1) When did this debt become delinquent? 2) What is this for? 3)Why was I not contacted BEFORE it was reported to the credit bureau?It is unlawful to report negative information without proper communication. I want this fixed as it is causing many issues on my credit score.Desired Settlement: I want the negative information removed from my credit report. If this is a legitimate debt owed, I will gladly pay it to resolve the problem, however I still want the information removed from my credit report as the law states that you cannot report negatively on my credit report without first making me aware of the debt.

Business

Response:

October

21, 2014

Revdex.com of

California

Re:

Consumer: [redacted]

AR#: [redacted]

Dear

Revdex.com,

Our client placed the

above referenced accounts with our office on varying dates. The accounts have since been closed and

returned to the client, and as such, our office will not contact [redacted]

[redacted] any further. We have notified the credit

bureaus to delete the all the accounts from their records.

If you have any questions or

concerns, please contact me directly at [redacted], extension [redacted]

Sincerely,

Customer

Care Specialist

This communication is from a debt

collector.

This

is an attempt to collect a debt and any information obtained will be used for

that purpose.