California Spas and BBQ's

Final Consumer Response / [redacted] (2000, 9, 2016/07/13) */ After going to Cal Spas and advising them that I filed a complaint against them with the Revdex.com, the owner was still very rudeWe then told him if the problem was not resolved by July 11th, we would take him to small claims courtAfter about a week, we finally got the situation resolvedI would not recommend this place to my enemyExtremely poor customer service

Final Consumer Response /* (2000, 9, 2016/07/13) */
After going to Cal Spas and advising them that I filed a complaint against them with the Revdex.com, the owner was still very rudeWe then told him if the problem was not resolved by July 11th, we would take him to small claims courtAfter about a
week, we finally got the situation resolvedI would not recommend this place to my enemyExtremely poor customer service

yes hello , California Spas and BBq Incwould like to apologize for the delay in fixing The *** families hot tubSincerely,! the new service tech fixed the spa by replacing the pump in august , so this claim should be closed, thank you for your help re ID

We apologize that the spa had a defect and we are happy we were able to fix it and is now workingPlease contact us if you have any further issues

We apologize that the spa had a defect and we are happy we were able to fix it and is now workingPlease contact us if you have any further issues

Initial Business Response /* (1000, 10, 2016/01/07) */
California Spa's BBQ's Inc was not notified of this complaint until 01/04/Regardless the customer was contacted and relayed to our installer that her problem was solvedThank You
Initial Consumer Rebuttal /* (3000, 12, 2016/01/07)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
january 4th an installer came to my premise and wanted to take pic of the hot tub, I told him I had someone else come and fix itThis has been on going since Nov., so I told him I had it fixed and I will not recommend this Co to any of my friendsI have pic that I took myself before it was fixedIn Nov., they told me they had put a work order in to get this fixedAfter several times I finally got a hold of the owner and HE told me someone would be here to look at it, NO ONE EVER SHOWED

Final Consumer Response /* (2000, 9, 2016/07/13) */
After going to Cal Spas and advising them that I filed a complaint against them with the Revdex.com, the owner was still very rudeWe then told him if the problem was not resolved by July 11th, we would take him to small claims courtAfter about a
week, we finally got the situation resolvedI would not recommend this place to my enemyExtremely poor customer service

Initial Business Response /* (1000, 10, 2016/01/07) */
California Spa's BBQ's Inc was not notified of this complaint until 01/04/Regardless the customer was contacted and relayed to our installer that her problem was solvedThank You
Initial Consumer Rebuttal /* (3000, 12, 2016/01/07)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
january 4th an installer came to my premise and wanted to take pic of the hot tub, I told him I had someone else come and fix itThis has been on going since Nov., so I told him I had it fixed and I will not recommend this Co to any of my friendsI have pic that I took myself before it was fixedIn Nov., they told me they had put a work order in to get this fixedAfter several times I finally got a hold of the owner and HE told me someone would be here to look at it, NO ONE EVER SHOWED