California Sub-Meters Reviews (3)
View Photos
California Sub-Meters Rating
Description: Billing Service, Meters
Address: 10095 Scripps Ranch Ct #A, San Diego, California, United States, 92131
Phone: |
Show more...
|
Web: |
|
Add contact information for California Sub-Meters
Add new contacts
Review: I've called in February 2014 to be removed from automatic pay and was told on the phone this change will be made. When I called again in March 2014 when the bill was due to confirm, I was told my California Sub-meters they show no record of my original call in February and then I'm being charged a return check fee. The person on the phone stated their employees are trained and should have noted by call in February and since it didn't show in their system, that just means I never called.Desired Settlement: Removal of return check fee.
Business
Response:
RE: Revdex.com Complaint 10000975
Owners: [redacted] and [redacted] Y Ra
[redacted] ROAD, San Marcos, CA [redacted] Corp Homeowners Association
April 21, 2014
California Sub-Meters (CSM) is a third party reading and billing company contracted by the [redacted] Corp Homeowners Association to read and bill all of the 56 owners for the HOA’s private water metering system and their individual usage. All monies that CSM bills and collects for belong to the HOA, and is 100% reimbursed back to the HOA, including any fees. The contract with [redacted] Corp Homeowners Association states that owners will be charged a $25.00 ‘returned payment fee’ for any payment returned to CSM for any reason.
In addition, on 5/1/2012 [redacted] and [redacted] Ra signed up for CSM’s Electronic Payment option and signed the Agreement which states, “If your bank for any reason refuses payment; you will be charged $25.00.” As well it states, “If you change banks, account numbers, close your account or wish to discontinue this service, please let us know in writing 10 days prior to the next payment being debited.” I have attached that document.
On the morning of 3/21/14 the scheduled water bill payment for $155.05 was debited from their account. Later that same day, we received a call from [redacted] stating the checking account which she has on file for her electronic payment account with CSM, was closed. When our office told [redacted] that her scheduled water bill payment had already been deducted that morning she said she thought her husband may have have called to notify us that their bank account had been closed. We explained that we had no record of anyone contacting CSM (via in writing or a phone call) to cancel the Electronic Payment Agreement for this account. She went on to tell the CSM representative that perhaps CSM could be mistaken and her husband may have called. We again reviewed her account and reiterated that there was no documentation on file of that, and we informed her again that the payment was already deducted, and there was nothing at this point that we could do to stop her deduction, and should the payment be returned, a return payment fee of $25.00 would apply on the next billing.
On 3/25/14 CSM received the notification from the bank that the 3/21/14 payment for $155.05 was returned as unpaid, by her bank, due to “account closed.”
On 3/25/14 our office received an email from [redacted] and a CSM supervisor responded to that email and went over the same rules and process again with her for returned payments. [redacted] stated that she was displeased that the CSM website did not allow her to control her Electronic Payments herself. It was explained to her once more that the Agreement she signed states that changes must be done in writing to CSM, 10 days prior to the scheduled payment. And that a $25.00 fee to the homeowner is contracted for ANY/ALL returned payments, though her HOA.
On 3/27/14 our office received a reply email back from [redacted] stating that she felt that as she had called and emailed our office that she felt it was CSM’s ‘fault’ that her account was not removed from electronic payment status, and she is unhappy that the bank attempted to process her payment even when her account was closed; and that she would not pay the returned payment fee and would file a complaint against CSM, with the Revdex.com, instead.
Unfortunately, even though [redacted] does not like the fact that she did comply with the signed Agreement’s stated terms, and she did not notify CSM in writing 10 days before her scheduled payment was to be deducted, and is displeased that her bank returned her payment as unpaid even though her bank account was closed; and in addition to the reading and billing terms and fees of the [redacted] Corp Homeowners Association reading and billing contract pertaining to returned payments, the return payment fee of $25.00 is due and will have to remain on this water bill account. As California Sub-Meters contracts with her HOA as a whole, and all fees are the same for all owners, perhaps she could appeal to her Board of Directors for them/her HOA to pay her $25.00 returned payment fee and they would cover it for her? If that is the case, she would need to have her HOA send me that notification via email, or US mail.
Thank you and please let me know if there is anything else I need to do.
Respectably,
Director of Operations
California Sub-Meters
858-571-8999
Review: I purchased my condominium on August 7th, 2013. I signed up for and started paying Southern California Gas Company, and Southern California Edison back in August. I received a bill from California Submeters a division of American Sub-Meters, Inc however I never signed up for their services - I do not even know what the bill is for! I sent California Submeters their bill back telling them I did not want their services and I was not paying for services I did not sign up for, authorize, nor want.Desired Settlement: California Submeters a division of American Sub-Meters need to acknowledge that it is my home and my authority and I revoked consent. I do not want their services. If I receive another bill from their company I will send a certified complaint letter to the California Public Utilities Commission.
Business
Response:
Monday, March 10, 2014
Revdex.com,
Re: Complaint against California Sub-Meters by [redacted] #[redacted]
California Sub-Meters (CSM) is a third party reading and billing company contracted directly by Reflections and Enclave at Temecula Lane Homeowners Association. CSM is contracted to read each of the HOA's 332 individual water sub-meters and then provide an individual water bill to each homeowner. All money billed and collected is reimbursed in it's entirety to the HOA.
Ownership information was provided to CSM that [redacted] is one of the homeowner's in this HOA. Our records, along with those of the HOA and the HOA's Management Company, Keystone Pacific, indicate that [redacted] purchased a home in Reflections and Enclave HOA and closed escrow in August 2013.
Our offices have communicated with the Community Manager of this HOA and it has been verified that [redacted] was and has been aware, through the HOA's governing and legal documents (CC&R's), as well as via Certified Mail from Keystone Pacific, that as an owner in this HOA she is responsible for her own water bill, provided through California Sub-Meters. I am unsure why she is stating she "does not even know what the bill is for." As an owner, [redacted] would have received a copy of the Rules and Regulations, which if she would review Section 8.10 (WATER METERS) of said documents it clearly defines that each owner, by acceptance of a deed, acknowledges the water sub-metering in the Association.
Again, the water sub-meters do not belong to CSM, we are only the contracted reading and billing company for this condominium community. Should [redacted] have any further concerns regarding her responsibilities as an owner in this Association she would need to contact her Community Management Company and/or attend a HOA Board meeting.
I respectably request this complaint be closed. Should back-up documentation be requested by the Revdex.com I can provide it.
Thank you and please contact me with any other concerns or questions regarding this complaint.
Sincerely,
Director of Operations
California Sub-Meters
858-571-8999
[redacted]@calsubmeter.com
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On Monday, March 3, 2014 a letter was composed and sent to me certified mail by Reflections and Enclave at Temecula Lane Homeowners Association explaining to me that California Sub-Meters was a company contracted directly by Reflections and Enclave at Temecula Lane Homeowners Association. After receiving the letter I called and I left Association Manager [redacted] a message regarding the letter.