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California Test Only Reviews (1)

Review: I went in to get my smog checked for my car. My car had a check engine light on, and by California law, this dictates an automatic failure of the smog certification. The check engine light was not a problem with the smog check. A technician drove my car from outside of the shop into the shop. The entire service was performed, with foreknowledge of a failure, without telling me anything. When I told them they had basically ripped me off, the response I got from the receptionist was "The technician does not see the car or know the check engine light is on until the service is already being run. Technically the California government ripped you off based on the law."

Although by law a vehicle with a check engine light on will fail, it was obviously an attempt to collect my money regardless. The technician who drove the car into the shop must have seen the check engine light illuminated, and proceeded anyway. They offered me $40 to take a retest, to which I declined. This was clearly an abuse of the law and ethical misconduct by this business. An ethical business would not take money from a customer knowing beforehand the service would be useless.Desired Settlement: The business has a responsibility to refund my money. I paid $59.95 for a test that was going to fail. This business needs to be audited by the government.

Business

Response:

To whom it may concern,I received complained ID #9789036

State law mandates us to inspect cars as they come in,and that's what we did ,also customer signed the work order and authorized us to do the inspection on his car, the work order clearly states INSPECTIONS ARE PAYABLE ..PASS OR FAIL ,SEE ATTACHED and signed work order .

any questions call and ask for [redacted] at :[redacted]

Thank You

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Description: Auto Smog Inspection

Address: 151 N Rose #A104, Escondido, California, United States, 92027

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