California Towing

This is in response to complaint ID [redacted] dated 9/29/ On 9/8/our company was contacted by the [redacted] gas station located on Hilltop Dr in Redding, California regarding an illegally parked vehicleOn arrival a full size pickup attached to a fifth wheel trailer was pulled across approximately to parking spaces against the fence at the [redacted] location The trailer had numerous dogs insideAnimal control was contacted as well as the Redding Police Department The manager of the [redacted] explained that the vehicle was left days prior, and they had attempted to contact the owner numerous timesThe [redacted] in the property behind the [redacted] was also contactedThe Manager of that motel stated that it was not a customer registered at his motelPolice gained entrance to the 5th wheel to do a welfare check, and the dogs were taken into custody by Animal ControlWe then proceeded to tow truck and 5th wheel off the propertyThis was over hours after our arrivalAs the owner of the truck and trailer stated in his complaint, he was only gone for hours and had a parking passAgain, we were on scene as well as animal control and law enforcementAnd there was no "parking pass" on the dash of the vehicleThe fees charged in this incident are correctThe owner was aware of the tow within less than an hourHe contacted our office and was made aware of charges and the procedure to reclaim his vehicle While it is unfortunate for the complainant, all rules and procedures were correctly followedThis is a civil issue that would be between the complainant and [redacted] *, if indeed they gave him permission to park at another businesses propertyHe is also aware that this is the case as he and I discussed this in lengthy detail at my office In short, the complainant was parked at another business than the one he states gave him a parking pass, numerous private property signs are posted clearly on the property, including the fence which he was parked againstHe also states that [redacted] called to have his vehicle removed from their propertyWhile we are the company that physically towed his vehicle, we are not the business that had his vehicle towed, nor are we the business that told him to park on someone else's property

On 9/8/17, my family rented a room at Motel at [redacted] ***I recieved a parking pass from the desk clerk, placed it on the dash of my truck, a red [redacted] 2500HD, which was towing my 27' Seabreeze 5th-wheelThere was construction equipment blocking parts of the parking lot, which in combination the length of towing combination, gave me only place to park, bordering a [redacted] gas station, [redacted] ***02, which shares the same lotWhile I was away purchasing food for my dogs, apparently the [redacted] attendant called and had both my vehicles, still attached, towedMy dogs were inside the 5th wheel, for whom I paid $to recover from Haven Humane Society, [redacted] ***, associated with Redding Animal Control There was no "tow away" sign, I was parked along a fence not blocking any entrances/exits/paths, with a valid parking pass on displayI was gone hours The impound yard has retained my vehicle

On 9/8/17, my family rented a room at Motel at *** *** *** *** ** ***I recieved a parking pass from the desk clerk, placed it on the dash of my truck, a red *** 2500HD, which was towing my 27' Seabreeze 5th-wheelThere was construction equipment blocking parts of the parking lot, which in combination the length of towing combination, gave me only place to park, bordering a *** gas station, *** *** *** *** ** ***02, which shares the same lotWhile I was away purchasing food for my dogs, apparently the *** attendant called and had both my vehicles, still attached, towedMy dogs were inside the 5th wheel, for whom I paid $to recover from Haven Humane Society, *** *** ** *** ** ***, associated with Redding Animal Control
There was no "tow away" sign, I was parked along a fence not blocking any entrances/exits/paths, with a valid parking pass on displayI was gone hours
The impound yard has retained my vehicle

This is in response to complaint ID [redacted] dated 9/29/2017.     On 9/8/2017 our company was contacted by the [redacted] gas station located on Hilltop Dr in Redding, California regarding an illegally parked vehicle. On arrival a full size pickup attached to a fifth wheel...

trailer was pulled across approximately 10 to 12 parking spaces against the fence at the [redacted] location.  The trailer had numerous dogs inside. Animal control was contacted as well as the Redding Police Department.  The manager of the [redacted] explained that the vehicle was left 2 days prior, and they had attempted to contact the owner numerous times. The [redacted] in the property behind the [redacted] was also contacted. The Manager of that motel stated that it was not a customer registered at his motel. Police gained entrance to the 5th wheel to do a welfare check, and the dogs were taken into custody by Animal Control. We then proceeded to tow truck and 5th wheel off the property. This was over 3 hours after our arrival. As the owner of the truck and trailer stated in his complaint, he was only gone for 2 hours and had a parking pass. Again, we were on scene as well as animal control and law enforcement. And there was no "parking pass" on the dash of the vehicle. The fees charged in this incident are correct. The owner was aware of the tow within less than an hour. He contacted our office and was made aware of charges and the procedure to reclaim his vehicle.     While it is unfortunate for the complainant, all rules and procedures were correctly followed. This is a civil issue that would be between the complainant and [redacted], if indeed they gave him permission to park at another businesses property. He is also aware that this is the case as he and I discussed this in lengthy detail at my office.     In short, the complainant was parked at another business than the one he states gave him a parking pass, numerous private property signs are posted clearly on the property, including the fence which he was parked against. He also states that [redacted] called to have his vehicle removed from their property. While we are the company that physically towed his vehicle, we are not the business that had his vehicle towed, nor are we the business that told him to park on someone else's property.