California's Valued Trust

Good afternoon Mr. [redacted],
I realize this is a frustrating situation and I will provide you with as much information as I can to assist you in getting this straightened out.  In review of your account with IPL, I do show that per the Experian credit report (which we use for determining if an...

account warrants a deposit and also in researching credit issues) your social security number was reported for your current address but also on another address with the same first and last name as you as well as the same date of birth and spouse. I also show that that Indiana State Drivers License and Social Security card that you provided to our office have different signatures as well as different middle names.  If you have been a victim of identity theft we can provide you with those individuals to call to file a police report and to pursue charges as well as reporting this to the credit bureaus to get this straightened out.  At this time we would also need to see your birth certificate as the documentation that you already provided to is not a match.  At this time we would not be able to remove this debt until further documentation is provided and/or fraud/identity theft charges are filed and a ruling is provided by the judge.  Please contact our customer service department at 317.261.8222 if you need further assistance with resolving this matter.
Thank you

BB Complaint [redacted] Account [redacted] On 05/22/2015 we noticed that Mr. [redacted] meter was readingalmost zero usage. This is very unlikely in an occupied property and a meterinvestigation was order to confirm this. On 06/08/2015...

our technician confirmed that the meter hadstopped and installed a working meter accordingly. Per 170 IAC 4-1-14Billing we arepermitted to make billing adjustments for up to 12 months prior when an erroris found.   I understand that it would be frustrating to think that youhad paid your bill in full, only to find there had been an error the nextmonth.  However, the corrected bill does accuratelyreflect Mr. [redacted] usage.   Please keep in mind that unless there has been a largechange in temperature or occupancy of the home, a drastic drop or hike in usagecan indicate there is something wrong and you may wish contact us for furtherinformation. Please let me know if I can provide any additional information.

We do realize this was a frustrating situation for you and your family and apologize for the inconvenience the agent's error caused.  You currently have a credit on your account in the amount of 74.57.  This credit balance includes 44.00 for the reconnect charge, 22.00 for the disconnect charge and the late fees that were assessed for July, Aug and September.  These will appear on your next billing statement.  Your online account has been fixed and should reflect as it did prior to the error.  If you have any questions regarding this situation or if you need assistance accessing your online account, please contact our Customer Service Department at 317.261.8222.

I understand how frustrating this has been for you and important to have removed from your credit report.  After reviewing our records I understand the service was set up in your name as well as your husband's name.  Our credit department then added a marital debt from your husband that...

was incurred prior to your joint service that had been reported to collections.  This should have been reported on his credit along with the joint applicant that he was on service with previously and not on your report.  I requested that our credit department contact our collection agency to have this removed from our credit both with them and the reporting credit bureaus and this was completed on 4/8/16.  I apologize for any confusion and thank you for your patience while we cleared that matter up.