Call Dolly LLC

I agree with the tenants statement that they wrote an NSF check in November of I disagree with any statement suggesting we waived fees Banks charge a fee for NSF checks Does the tenant feel we should pay those for him? The late fees were added per the lease language because by the time the check was "made good" the rent was late That is a simple case of: if we don't have the money because the check is no good, the rent hasn't been paid If that were the case, tenants could simply hand-write an I.O.Uand claim the rent was paid on time.I feel we have been more than lenient in waiting for reimbursement of the NSF fees and late fees When our secretary sent an email to Mr Binning reminding him of the amount still owed, he called the office and began swearing at Dolly She warned him if he continued such language she would hang up, and did when he continued After several more calls, she threatened to call the police if he called again, and he told her to go [redacted] herself

The walk-through checks for visible damage We don't check every light bulb or smoke detector When our maintenance contractor did the make-ready for inspection, he found the CO (Carbon Monoxide) detector missing Tenant had referred to this as a H2O (water) detector Also noted one or more smoke detectors chirping, indicating low or missing batteries, and a burned out bulb These items are considered tenant responsibilities per the contract The carpets were cleaned, with an invoice of $ I don't know where tenant arrived at $100.Invoices from both the carpet cleaning company and the maintenance company are attached, you will note that we do NOT mark up invoices, they are billed at the same rate as we were charged

There are several accusations of rudeness and poor conduct by our office/agents that we vigorously dispute as exaggeration and/or fiction, but we are "outnumbered" in the witness head count and there is nothing we can do to defend ourselves on those I would like to mention that, according to Dolly, the tenants father was "in her face" all during the move-out inspection and Dolly did finally tell him that she wasn't dealing with him, that he was not on the lease either as a tenant or agent, and that fact removed him from the ability to negotiate If he interpreted that to be rudeness, there is nothing we can do about that There are also several instances of assumption in the complaint, such as "they did this so they could steal from us" I consider those statements to be libelous The statements about us not responding to service requests can be refuted by work orders.As far as the lease not being renewed, that is something we had no control over When the owners moved to the Pacific Northwest in 2014, they indicated they would be gone for several years Plans get changed When we began the renewal process, they informed us that they would be returning to the area and wanted to move back into their own home Again, that is something we had no control over, and we informed the tenants just as soon as we were told.After the owners moved back in, there were some other damage issues that were not noted on the walkthrough, so we can make no claim against them.Finally, on the issue of the missing fence section, we agree with the tenants I drove by the home this morning, and the section has not been replaced as we had been told by the owners We called the owner this morning and inquired about it, and were told "we just haven't pulled the trigger on that yet" We will issue a refund check to the tenants for the amount claimed, and will have to "eat" that ourselves, as the owners will not reimburse us In retrospect, I don't believe the tenants should have been held responsible for that anyway, if it was storm damage as indicated I apologize for that, and was personally unaware of that issue until this morning As far as the tenant claims about it being a "year old rotted" fence, I suspect that was yet another instance of hyperboleSincerely, [redacted] , broker

On September 24, 2014, tenant signed a lease for the period October 1, through September 30, As the end of the lease approached, we contacted the tenant several times asking her to renew the lease She refused to renew the lease, or to vacate the premises at the end of September She just said she was "going to move out", but did not do so We repeatedly told tenant that not renewing but failing to renew was a violation of the lease and Missouri law, but to no availWe received a handwritten note (copy avail upon Revdex.com request) dated February 18, giving notice tenant was going to move out on March 19, 2016, and stating we should email her to arrange return of keys and do a walkthrough The lease tenant signed, in Par 18, lines through 195, states that failing to vacate a property at the end of a lease constitutes "HOLDOVER" and subjects the tenant to a rent "equal to two (2) times the rate (on a per diem basis).Additionally, the contract states that the property must be surrendered in as good order, condition and repair as when received Several window screens were ripped, the carpets had to be cleaned, numerous light bulbs were inoperative or missing, faux wood blinds were missing or broken, the slider screen was torn, smoke detectors were missing batteries, etc The repair invoice was $567.42Tenant paid only partial rent for March, and then on the 16th, not within the day grace periodUnpaid March rent, late fees and repairs left a total of $which was mailed to tenant Per the contract we could have charged her double rent from October 1, through March of 2016.We have no signed document authorizing communication with a Mr ***, who has walked into our office demanding payment

Initial Business Response / [redacted] (1000, 9, 2016/02/19) */ I agree with the tenant that there was water damage under the sink, probably from a leaking seal in the disposal, which was replaced earlier, and to the vinyl in front of the deck sliderWe replaced the entire bottom of the sink cabinet on 01/Please note the coding on the pictures the tenant sent, they were taken on 01/& 26, before repairs were made on the 26thWe sent in a mold sample from the drywall in the lower level to a testing lab (copy of lab test attached)We went back again on 02/because tenant said there was still a leak under the kitchen sinkWe ran copious amounts of water in the sinks and discharged the dishwasher and found no leakIt appeared to our tech that water had spilled through the sprayer hole from aboveAt that same time, since the tenant had accused us of covering a bad area of vinyl, we removed the laminate "landing" we had created in front of the slider, cut out the damaged vinyl, washed the area down with a mildewcide and put the landing backThe vinyl at the slider was discolored in a small area when we took over management of the property in 2013, due to sun exposure, but was wholeI agree that it now had some breakage and appeared dirtyI have submitted a sample of the vinyl we removed to the testing lab and will advise when we get the results, but results will be a moot point as it has all been removedThe tenant alleges health problems due to mold, but when our tech was working on the home, he observed the male tenant smoking in the houseThat seems rather incongruous if they have children with asthma The furnace was repaired by a local HVAC contractor, it had a loose blower fan Tenant claims to have always paid rent, and that is only partially trueThey have been habitually late since last July, but refuse to comply with the late fee portion of the leaseThey claim to be holding the Feb rent "in escrow"Escrow is HARD MONEY held by a neutral third party, not a photocopy of a check made out to us and held by themThat said, none of these issues have anything to do with payment history, as we are forbidden by law, and conscience, from withholding repairs due to non-payment Finally, the owner of the house informed us last night that he is taking the property back and proceeding with legal action on his own

Initial Business Response / [redacted] (1000, 7, 2015/12/14) */ On July 19, the tenant reported that the skylight had leaked during a rain and damaged his tableA roofing company was contacted to repair the leak the next day, and our maintenance crew taped, mudded and painted the ceilingThe tenant later made a claim that the leak had damaged a piece of their furnitureThe skylight had already been repaired and the leak fixedWe submitted a claim to American Family Insurance and they in turn scheduled an adjuster to look at itAfter a couple failed attempts at coordinating a time, the we scheduled the inspection on July 20thThe adjuster was not from the local area, and it was pretty important to get him in without him travelling againThe tenants locked the glass storm door from the insideTenant is correct that there is no key for the storm door, never has beenOur maintenance man was able to bypass the lock on the storm door, and then open the regular door with our keyThe $charge is our standard minimum service call

The $was refunded to them with Call Dolly paying it, as the agent and owners would not accept responsibility on this matter

There are several accusations of rudeness and poor conduct by our office/agents that we vigorously dispute as exaggeration and/or fiction, but we are "outnumbered" in the witness head count and there is nothing we can do to defend ourselves on those.  I would like to mention that, according to...

Dolly, the tenants father was "in her face" all during the move-out inspection and Dolly did finally tell him that she wasn't dealing with him, that he was not on the lease either as a tenant or agent, and that fact removed him from the ability to negotiate.  If he interpreted that to be rudeness, there is nothing we can do about that.  There are also several instances of assumption in the complaint, such as "they did this so they could steal from us".  I consider those statements to be libelous.  The statements about us not responding to service requests can be refuted by work orders.As far as the lease not being renewed, that is something we had no control over.  When the owners moved to the Pacific Northwest in 2014, they indicated they would be gone for several years.  Plans get changed.  When we began the renewal process, they informed us that they would be returning to the area and wanted to move back into their own home.  Again, that is something we had no control over, and we informed the tenants just as soon as we were told.After the owners moved back in, there were some other damage issues that were not noted on the walkthrough, so we can make no claim against them.Finally, on the issue of the missing fence section, we agree with the tenants.  I drove by the home this morning, and the section has not been replaced as we had been told by the owners.  We called the owner this morning and inquired about it, and were told "we just haven't pulled the trigger on that yet".  We will issue a refund check to the tenants for the amount claimed, and will have to "eat" that ourselves, as the owners will not reimburse us.  In retrospect, I don't believe the tenants should have been held responsible for that anyway, if it was storm damage as indicated.  I apologize for that, and was personally unaware of that issue until this morning.  As far as the tenant claims about it being a "20 year old rotted" fence, I suspect that was yet another instance of hyperbole. Sincerely,[redacted], broker

The walk-through checks for visible damage.  We don't check every light bulb or smoke detector.  When our maintenance contractor did the make-ready for inspection, he found the CO (Carbon Monoxide) detector missing.  Tenant had referred to this as a H2O (water) detector.  Also...

noted one or more smoke detectors chirping, indicating low or missing batteries, and a burned out bulb.  These items are considered tenant responsibilities per the contract.  The carpets were cleaned, with an invoice of $150.00.  I don't know where tenant arrived at $100.Invoices from both the carpet cleaning company and the maintenance company are attached, you will note that we do NOT mark up invoices, they are billed at the same rate as we were charged.

Initial Business Response /* (1000, 7, 2015/12/14) */
On July 19, the tenant reported that the skylight had leaked during a rain and damaged his table. A roofing company was contacted to repair the leak the next day, and our maintenance crew taped, mudded and painted the ceiling. The tenant later...

made a claim that the leak had damaged a piece of their furniture. The skylight had already been repaired and the leak fixed. We submitted a claim to American Family Insurance and they in turn scheduled an adjuster to look at it. After a couple failed attempts at coordinating a time, the we scheduled the inspection on July 20th. The adjuster was not from the local area, and it was pretty important to get him in without him travelling again. The tenants locked the glass storm door from the inside. Tenant is correct that there is no key for the storm door, never has been. Our maintenance man was able to bypass the lock on the storm door, and then open the regular door with our key. The $75 charge is our standard minimum service call.

Initial Business Response /* (1000, 9, 2016/02/19) */
I agree with the tenant that there was water damage under the sink, probably from a leaking seal in the disposal, which was replaced earlier, and to the vinyl in front of the deck slider. We replaced the entire bottom of the sink cabinet on...

01/26. Please note the coding on the pictures the tenant sent, they were taken on 01/25 & 26, before repairs were made on the 26th. We sent in a mold sample from the drywall in the lower level to a testing lab (copy of lab test attached). We went back again on 02/16 because tenant said there was still a leak under the kitchen sink. We ran copious amounts of water in the sinks and discharged the dishwasher and found no leak. It appeared to our tech that water had spilled through the sprayer hole from above. At that same time, since the tenant had accused us of covering a bad area of vinyl, we removed the laminate "landing" we had created in front of the slider, cut out the damaged vinyl, washed the area down with a mildewcide and put the landing back. The vinyl at the slider was discolored in a small area when we took over management of the property in 2013, due to sun exposure, but was whole. I agree that it now had some breakage and appeared dirty. I have submitted a sample of the vinyl we removed to the testing lab and will advise when we get the results, but results will be a moot point as it has all been removed. The tenant alleges health problems due to mold, but when our tech was working on the home, he observed the male tenant smoking in the house. That seems rather incongruous if they have children with asthma.
The furnace was repaired by a local HVAC contractor, it had a loose blower fan.
Tenant claims to have always paid rent, and that is only partially true. They have been habitually late since last July, but refuse to comply with the late fee portion of the lease. They claim to be holding the Feb rent "in escrow". Escrow is HARD MONEY held by a neutral third party, not a photocopy of a check made out to us and held by them. That said, none of these issues have anything to do with payment history, as we are forbidden by law, and conscience, from withholding repairs due to non-payment.
Finally, the owner of the house informed us last night that he is taking the property back and proceeding with legal action on his own.

I agree with the tenants statement that they wrote an NSF check in November of 2016.  I disagree with any statement suggesting we waived fees.  Banks charge a fee for NSF checks.  Does the tenant feel we should pay those for him?  The late fees were added per the lease...

language because by the time the check was "made good" the rent was late.  That is a simple case of:  if we don't have the money because the check is no good, the rent hasn't been paid.  If that were the case, tenants could simply hand-write an I.O.U. and claim the rent was paid on time.I feel we have been more than lenient in waiting for reimbursement of the NSF fees and late fees.  When our secretary sent an email to Mr Binning reminding him of the amount still owed, he called the office and began swearing at Dolly.  She warned him if he continued such language she would hang up, and did when he continued.  After several more calls, she threatened to call the police if he called again, and he told her to go [redacted] herself.

On September 24, 2014, tenant signed a lease for the period October 1, 2014 through September 30, 2015.  As the end of the lease approached, we contacted the tenant several times asking her to renew the lease.  She refused to renew the lease, or to vacate the premises at the end of...

September.  She just said she was "going to move out", but did not do so.  We repeatedly told tenant that not renewing but failing to renew was a violation of the lease and Missouri law, but to no avail. We received a handwritten note (copy avail upon Revdex.com request) dated February 18, 2016 giving notice tenant was going to move out on March 19, 2016, and stating we should email her to arrange return of keys and do a walkthrough.  The lease tenant signed, in Par 18, lines 188 through 195, states that failing to vacate a property at the end of a lease constitutes "HOLDOVER" and subjects the tenant to a rent "equal to two (2) times the rate (on a per diem basis).Additionally, the contract states that the property must be surrendered in as good order, condition and repair as when received.  Several window screens were ripped, the carpets had to be cleaned, numerous light bulbs were inoperative or missing, faux wood blinds were missing or broken, the slider screen was torn, smoke detectors were missing batteries, etc.  The repair invoice was $567.42Tenant paid only partial rent for March, and then on the 16th, not within the 5 day grace period. Unpaid March rent, late fees and repairs left a total of $1.58 which was mailed to tenant.  Per the contract we could have charged her double rent from October 1, 2015 through March of 2016.We have no signed document authorizing communication with a Mr [redacted], who has walked into our office demanding payment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/07/08) */
I have reviewed all our records on this property and can find no mention that the home did NOT have a slider screen on the patio door when the tenant moved in, nor any communication from the tenant requesting one be installed or replaced. If...

tenant can provide me with some sort of documentation that the screen was missing, or that he subsequently requested one, we will gladly refund the amount in question.