Call My Realtor, Corp.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: it is ridiculous to suggest that the dress was damaged prior to the move. The crew could have documented damages on the inventory checklist, but they didn't, because the dress wasn't damaged prior to the move! It was packed by [redacted] Lines in a box with metal hooks. Metal vs. lace does not work. It's also ludicrous to suggest the way I unpacked caused the tears. I opened the box and removed the items-pretty standard method. [redacted] Lines utilized wardrobe boxes for most of the itemsin my closet, but chose to ball up my wedding dress and put it in a box with a 3 hook rack. I think it's pretty obvious were the damage came from.The expectation was that all of my items should have been packed properly, regardless of their value. It is ludicrous that you are suggesting a form was required to advise a crew to pay attention to what they were doing only because the item was expensive.  No one with common sense should put a lace wedding dress in a box with metal hanging racks!The excuses and placing the blame on me is infuriating. This is terrible customer service. I notified [redacted] Lines immediately of the damage and they apologized profusely and assured me I would be properly reimbursed. The dress was packed with metal hooks. It's pretty clear how the dress was torn. It should have been packed like the rest of my clothes-in a wardrobe box, not balled up-and my dress would not have been damaged. I provided the receipt, and expect to be reimbursed for my dress, not given an arbitrary amount of money and excuses.
Regards,
[redacted]