Call One Inc.

Initial Business Response /* (4000, 12, 2014/11/25) */
The end user, [redacted] has been utilizing services on a month-to-month basis and is being charged Call One's month-to-month rate / rates for the services utilized. This has been communicated multiple times to [redacted] representatives. ...

[redacted] is under no obligation to remain with Call One.
Initial Consumer Rebuttal /* (4200, 14, 2014/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a resolution. They have proposed nothing.
Yes, we were told we would be on month-to-month rates, but we were never informed beforehand that those rates would be 3 times our current total bill. If we had known beforehand, we never would have agreed to these rates and we would have made alternative arrangements.
This was an attempt to use their power over us to extract penalty pricing(because obviously we need phone service to run our business and we had no alternative at the time, we had no choice but to continue with them). And, when you look at the bill, the extra charges show up as a separate line item. They do not show up as simply a higher rate for the existing service.
Regardless, we protested the rates to CallOne when we found out about them, they told us there was nothing they could do (which is not true), and we immediately began to look for alternatives.
Had they informed us in advance that our phone bill would more than triple (from approximately $800/month to approximately $3000/month) because we were going on a month-to-month arrangement, we never would have entered into that arrangement, and we would have found another solution. What they have done is simply not fair.
Again, we are happy to pay the regular fees, but we are not willing to pay what we consider to be the penalties. If they agree to waive these penalties, we will pay the remaining amount. Otherwise, we will pay nothing.
Final Business Response /* (4000, 22, 2014/12/31) */
The complainant has made no new accusations and we have addressed all prior accusations, stating our positions clearly and completely.
[redacted]
Final Consumer Response /* (4200, 24, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, no resolution has been proposed, so there is nothing to accept. CallOne has never addressed our proposal, so I am going to try again.
Here is what I propose: CallOne agrees we owe them nothing, and we agree we owe them nothing. We drop this complaint and pursue no additional action with any other authority against them, and they agree to do the same with us.

Initial Business Response /* (4000, 12, 2014/11/25) */
The end user, [redacted] has been utilizing services on a month-to-month basis and is being charged Call One's month-to-month rate / rates for the services utilized. This has been communicated multiple times to [redacted]...

representatives. [redacted] is under no obligation to remain with Call One.
Initial Consumer Rebuttal /* (4200, 14, 2014/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a resolution. They have proposed nothing.
Yes, we were told we would be on month-to-month rates, but we were never informed beforehand that those rates would be 3 times our current total bill. If we had known beforehand, we never would have agreed to these rates and we would have made alternative arrangements.
This was an attempt to use their power over us to extract penalty pricing(because obviously we need phone service to run our business and we had no alternative at the time, we had no choice but to continue with them). And, when you look at the bill, the extra charges show up as a separate line item. They do not show up as simply a higher rate for the existing service.
Regardless, we protested the rates to CallOne when we found out about them, they told us there was nothing they could do (which is not true), and we immediately began to look for alternatives.
Had they informed us in advance that our phone bill would more than triple (from approximately $800/month to approximately $3000/month) because we were going on a month-to-month arrangement, we never would have entered into that arrangement, and we would have found another solution. What they have done is simply not fair.
Again, we are happy to pay the regular fees, but we are not willing to pay what we consider to be the penalties. If they agree to waive these penalties, we will pay the remaining amount. Otherwise, we will pay nothing.
Final Business Response /* (4000, 22, 2014/12/31) */
The complainant has made no new accusations and we have addressed all prior accusations, stating our positions clearly and completely.
[redacted]
Final Consumer Response /* (4200, 24, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, no resolution has been proposed, so there is nothing to accept. CallOne has never addressed our proposal, so I am going to try again.
Here is what I propose: CallOne agrees we owe them nothing, and we agree we owe them nothing. We drop this complaint and pursue no additional action with any other authority against them, and they agree to do the same with us.