Customer’s Statement of the Problem:To whom this concerns, The "business" if you can even call if that, Call Realty, are the definition of dishonest and manipulativeI moved into one of their townhouses last June on Bowdish in Spokane Valley, WARight away, they demanded a $deposit which should have been a clear sign right thereIt was my first place so I was just excited to be in my own home · In accordance with WA Landlord/Tenant law our rental application criteria that tenants sign and accept when they apply for one of our properties states why additional deposit may be requiredCall Realty does not charge first month’s rent, last month’s rent and deposit to tenantsWe charge first month’s rent and deposit but depending on a tenants application we increase the deposit in order to work with tenants whose applications may not fully meet our rental qualificationsIn the case of Ms [redacted] we explained how she was approved and why she in particular was being asked to pay an additional refundable amount to her depositShe accepted this and paid the first half of the Damage, Security and Cleaning deposit and agreed to make payments on the second half over five monthsSome reasons why a tenant may be asked to pay an additional amount toward deposit are; no rental history or unfavorable rental history, credit or lack of established credit, lack of employment or income, short time on the job, criminal history, pets, roommates etcMs [redacted] was aware of the particular reasons that required her to pay an additional deposit Upon moving in, the kitchen floor was filthy as they have very strict "move-out" rules which were clearly not enforced to the last tenant · We do everything we can to make sure homes are as clean and ready as possible for tenants prior to their modateAs soon as we’re aware of something we dispatch a vendor to address any valid problems or issuesMs [redacted] received keys on and returned the move in property condition report on That same day we dispatched a vendor to address her concernsWe received the invoice and paid for the completed work from vendor on week after moving in, we noticed water dripping from the ceilingThey came out to look at it and the shower in the master bedroom was having issues and needed to be fixed ASAP according to themBut the property had been vacant for month prior to us moving in so why wasn't this fixed then? · Again, we do everything we can to make sure homes are as clean and ready as possible for tenants prior to them moving inIn this case, no one was living in the townhome and using the shower while it was vacant to create the problem that the tenant reported to usAfter about a week of using the master shower the tenant reported that water was dripping from the ceiling underneath the master bathroomThe vendor was sent a work order the same day that we received the callHe determined that there was a hairline crack underneath the chrome shower drain grate not visible until you disconnected and removed the shower drain (picture available upon request)As there had never been a leak previously we believe it is something that occurred during the first week of Ms [redacted] tenancyThese things happenThis was a newer townhome and issues like these are unexpectedThe vendor made an appointment with the tenant and determined the issueHe cut out a one foot by one foot access in the ceiling beneath the affected area to remove moisture and ensure no mold issuesHe would need to access the plumbing through this access hole to reconnect the drain pipe to the drain beneath the shower pan when he replaced itHe advised the tenant that the shower pan and walls would need to be replaced and advised her that she couldn’t use it in the meantime as it would still leakHe provided us with a quote and recommendations via email on We sent quote to Landlord on via email and he responded and gave us the “go ahead” on the same day We then received a call from the Ms [redacted] that she was not happy that the vendor called her to set up a time to start the work and asked her to move into one of the other bedrooms for a week while he completed the workShe asked if she would be compensated for not being able to use the master bedroom for a weekWe let her know that in this case, as she is a single person in a bedroom, bathroom town home that she would not be compensated for having to sleep in a different bedroom for a week and use a different bathroom/showerIf this was her only bedroom and bathroom thus rendering the townhome unlivable for the week then by all means we would have accommodated her request From that point the broker had several conversations with Ms [redacted] as did the vendor trying to set up a date and time to complete the work and she refused to call the vendor back to set it upOn at least one occasion the broker discussed it with her and she said “I know, I have to call him back” and acknowledged that the reason that the shower and ceiling below were not being repaired was because of her unwillingness to work with the vendor and let him inShe insisted that she had to move out of the unit and it was taking her a while to find somewhere else to stay while the work was completed As far as the shower goes, they said in order to fix it, I needed to move everything out of the master bedroom and bathroom (that I had just moved in) and stay in another room or somewhere else for weeksI asked if they were going to compensate the weeks of rent since I was practically being forced out of my own house after just paying $in rent and a $deposit and they said no without any hesitation · As this was a single tenant in a bedroom, bathroom town home we don’t believe the tenant was being “forced out of her own home”As this issue unfortunately started after her move-in, even though within only a week, it was a maintenance issue during her tenancy that we were attempting to correct as soon and quickly as possibleThe speed in which the issue would be corrected came down to her cooperating with the vendor and allowing him in to take care of itMs [redacted] mentions two weeks but the vendor was telling her one week and advising us no more than one week to replace the shower and patch the ceilingWhen you’re renting a home unfortunately maintenance issues ariseNot always through anyone’s faultWe want to get them taken care of as quickly as possible and rely on the person living in the home to allow us to do thatIf Ms [redacted] chose to move out for the week while repairs were being made, rather than into one of the other two bedrooms in her unit, then that was her choice and the landlord, our owner, wouldn’t compensate her for it Keep in mind, my calls and emails were not being answered or replied to by anybody in the office until my dad called and raised ***You can't tell me they aren't sitting by their phone or email 24/ · Our office hours are from 9am to 5pm Monday through FridayWe have an after hours emergency phone line for any situation that a current Call Realty tenant finds themselves in that is either putting them in danger or causing damage to the property if not taken care of immediatelyNone of our staff sit by their phones or work emails 24/In this situation we were working on the problem but we came to a standstill when the tenant refused to work with the vendor in allowing him in to complete the projectOther issues arose with the unit such as the garbage disposal needing to be repaired two months into the tenancy, neighbors complaining about trash piling up at her front door as she hadn’t set up her waste collection account (this is a breach of her lease agreement), A/C unit reportedly not working and the HVAC vendor found that the tenant had blocked the air vents furniture and had not replaced the furnace filter thus preventing air from circulating properlyThere was plenty of communication and response from us and our vendors on all of these issues Anyways, the shower went unfixed for months and the huge hole they drilled into the ceiling was patched up either · Not through lack of trying on our or the vendors behalfThe “huge hole” was an access panel to allow the vendor to complete the repair once Ms [redacted] let him back inShe never did hence of course it went unfixedThe issue could have been resolved during the 3rd or 4th week of her tenancy Upon moving OUT last week, we had to set up carpet cleaning and a house cleaner to get everything back into the condition that it WASN'T in when we moved inWe would be charged a $"coordination fee" if we didn't set this upWhen I went to schedule the carpet cleaning, the gentleman I talked to called me back after it was scheduled and stated that, Korrin, the new inspector wanted to hold off on it because they had to replace the shower (finally) and the hole in the ceilingSo what you're saying is that you want me to pay for your mess as well? I called Korrin and told her this wasn't happening and called the carpet cleaner back to schedule yet againCome to find out, Korrin went behind our back and called him telling him to hold out like she originally anticipatedI was in disbelief that a company could be so dishonest · Carpets are professionally cleaned prior to a tenant moving in and according to the lease tenants have to have them professionally cleaned when they vacate using one of our approved vendorsMs [redacted] did set up cleaning and carpet cleaning to avoid paying the $coordination fee should we have had to do itTenants have an option to clean the unit when they vacate or hire someone to clean for them at their expenseWe provide contact information for various vendors that we recommendMs [redacted] contacted the cleaner we recommend to clean the unitPrior to Ms [redacted] moving out the broker over the townhomes let the new inspector Corinne know about the issues we’d had with the shower and this tenant and that it still needed to be repaired and that carpets should probably not be cleaned prior to this work being doneCorinne asked the carpet cleaner to hold off until the work was completedThe tenant would not be charged a $coordination fee for this nor would it change the amount on the final carpet cleaning bill that she would be responsible forIt was merely an issue of timingApparently Ms [redacted] called the carpet cleaner back and demanded he clean it when she wanted it cleaned and the inspector once again asked the carpet cleaner to hold offThe inspector explained to the Ms [redacted] why we didn’t want carpets cleaned prior to the work as it would be a waste of the carpet cleaners time as he would have to come back again to clean just the master bedroom and the small area below where the ceiling access hole would be patchedMc [redacted] despite this explanation proceeded to call the carpet cleaner and demand that he keep the original appointmentWhen the carpets are cleaned bares no hardship or financial deficit on the tenantWe often ask a carpet cleaner to hold off until after cleaning or maintenance completed so that carpets aren’t dirtied by vendors going into the home after they’ve already been cleaned onceWe fail to see why the tenant is choosing to make such an issue out of this · After the cleaner had finished there was tenant caused repairs and additional cleaning issues with the unit that was tenant responsibility that needed to be addressed that Call Realty had to coordinateThe $coordination fee was charged for thisAfter the inspector discussed this with Ms [redacted] and the broker this fee was waivedPictures are available upon request and were sent to the tenant of the condition the townhome was left inWe had broken and missing blind slats, stove top drip pans that needed to be replaced, dozens and dozens of cigarette butts strewn throughout the front lawn and garden bed outside the front door – despite this unit being a “no smoking unit anywhere in or on the premises” per her lease agreementMs [redacted] response to the cigarette butts was that she doesn’t smoke and they weren’t hersWhen we shared the photographs she stated again that she doesn’t smoke and she wasn’t living there anyway and it was her sister that was living thereAccording to her lease agreement both smoking and allowing an unauthorized person to move in and live in the unit is a direct violation and grounds for termination and forfeiting her entire deposit · Prior to the tenant (or her unauthorized sister) moving out the broker had to show the unit to prospective tenantsThe unit was trashed and absolutely filthyIt was so bad that the prospective tenant shown that day decided that she couldn’t live there even after we explained that we ensure cleaning and carpet cleaning is completed prior to move inOur office made the decision that we would not show the unit again until it was vacated and cleaned out and cleaned up Lastly, I just received our "move out expenses" summary and when calling to ask what damages they found, she stated that all the blinds upstairs were broken which in fact they were NOTAfter talking to the house cleaner, she stated that when she was cleaning, they were not broken which was less than a week agoShe stated, "if anybody broke them it was me but I know that I didn't" as we were already moved out So now they are trying to take $from our deposit for "new blinds"It has been nothing but a problem since the beginningWe would have moved out a long time ago if they didn't charge a $move out fee a long will paying rent until they find somebody to lease it outAlso the "coordination fee" was also deducted for my deposit although I set up the carpet cleaning and house cleaning as instructedKorrin said she will TRY to see what she can do about that · The coordination fee was removed at the tenant request in order to “keep the peace” · The upstairs blinds were not brokenOne bedroom blind was pulled up so tight that it was jammed and would not lower downThe vendor sent to measure ad order the blinds after the inspector had done the move-out inspection was able to fix it get it to lower and operate properlyHe did not charge anything for thisThere were broken blinds including the vertical blind over the glass sliding door that had approximately missing or broken slats that needed to be replaced and the broken valanceThe tenant told the inspector that the slats were in the closetThe slats in the closet were the ones that were broken and missingThe venetian blind in the living room was also broken and being replacedAt this time we do not have the invoice from the vendor for the broken blinds but it won’t be anywhere near $ At this point, it looks like we will be receiving little of our deposit back because this company is not only dishonest but has absolutely no consideration for tenants who were nothing but great to their propertyPlease contact me with further questions as I want to see this company pay for the way they do business with honest individuals · At this point the tenant will have deducted from her deposit the following: For Cleaning which she coordinated and didn’t payCarpet cleaning which she coordinated and didn’t payA past due Modern Electric billReplacement of drip pans and the service call fee to purchase and install themAnd whatever the bill comes to for the two damaged blinds that either she or her unauthorized sister damaged during the tenancyBy far the largest bill of all was the cleaning bill for hours of cleaning and hauling away the trash that the tenant left behind and time spent picking up the cigarette buttsAs of this moment, the total charges against her $(not $as she pointed out) damage, security and cleaning deposit is $ · All pictures, lease and vendor invoices available upon request
Customer’s Statement of the Problem:To whom this concerns, The "business" if you can even call if that, Call Realty, are the definition of dishonest and manipulativeI moved into one of their townhouses last June on Bowdish in Spokane Valley, WARight away, they demanded a $deposit which should have been a clear sign right thereIt was my first place so I was just excited to be in my own home · In accordance with WA Landlord/Tenant law our rental application criteria that tenants sign and accept when they apply for one of our properties states why additional deposit may be requiredCall Realty does not charge first month’s rent, last month’s rent and deposit to tenantsWe charge first month’s rent and deposit but depending on a tenants application we increase the deposit in order to work with tenants whose applications may not fully meet our rental qualificationsIn the case of Ms [redacted] we explained how she was approved and why she in particular was being asked to pay an additional refundable amount to her depositShe accepted this and paid the first half of the Damage, Security and Cleaning deposit and agreed to make payments on the second half over five monthsSome reasons why a tenant may be asked to pay an additional amount toward deposit are; no rental history or unfavorable rental history, credit or lack of established credit, lack of employment or income, short time on the job, criminal history, pets, roommates etcMs [redacted] was aware of the particular reasons that required her to pay an additional deposit Upon moving in, the kitchen floor was filthy as they have very strict "move-out" rules which were clearly not enforced to the last tenant · We do everything we can to make sure homes are as clean and ready as possible for tenants prior to their modateAs soon as we’re aware of something we dispatch a vendor to address any valid problems or issuesMs [redacted] received keys on and returned the move in property condition report on That same day we dispatched a vendor to address her concernsWe received the invoice and paid for the completed work from vendor on week after moving in, we noticed water dripping from the ceilingThey came out to look at it and the shower in the master bedroom was having issues and needed to be fixed ASAP according to themBut the property had been vacant for month prior to us moving in so why wasn't this fixed then? · Again, we do everything we can to make sure homes are as clean and ready as possible for tenants prior to them moving inIn this case, no one was living in the townhome and using the shower while it was vacant to create the problem that the tenant reported to usAfter about a week of using the master shower the tenant reported that water was dripping from the ceiling underneath the master bathroomThe vendor was sent a work order the same day that we received the callHe determined that there was a hairline crack underneath the chrome shower drain grate not visible until you disconnected and removed the shower drain (picture available upon request)As there had never been a leak previously we believe it is something that occurred during the first week of Ms [redacted] tenancyThese things happenThis was a newer townhome and issues like these are unexpectedThe vendor made an appointment with the tenant and determined the issueHe cut out a one foot by one foot access in the ceiling beneath the affected area to remove moisture and ensure no mold issuesHe would need to access the plumbing through this access hole to reconnect the drain pipe to the drain beneath the shower pan when he replaced itHe advised the tenant that the shower pan and walls would need to be replaced and advised her that she couldn’t use it in the meantime as it would still leakHe provided us with a quote and recommendations via email on We sent quote to Landlord on via email and he responded and gave us the “go ahead” on the same day We then received a call from the Ms [redacted] that she was not happy that the vendor called her to set up a time to start the work and asked her to move into one of the other bedrooms for a week while he completed the workShe asked if she would be compensated for not being able to use the master bedroom for a weekWe let her know that in this case, as she is a single person in a bedroom, bathroom town home that she would not be compensated for having to sleep in a different bedroom for a week and use a different bathroom/showerIf this was her only bedroom and bathroom thus rendering the townhome unlivable for the week then by all means we would have accommodated her request From that point the broker had several conversations with Ms [redacted] as did the vendor trying to set up a date and time to complete the work and she refused to call the vendor back to set it upOn at least one occasion the broker discussed it with her and she said “I know, I have to call him back” and acknowledged that the reason that the shower and ceiling below were not being repaired was because of her unwillingness to work with the vendor and let him inShe insisted that she had to move out of the unit and it was taking her a while to find somewhere else to stay while the work was completed As far as the shower goes, they said in order to fix it, I needed to move everything out of the master bedroom and bathroom (that I had just moved in) and stay in another room or somewhere else for weeksI asked if they were going to compensate the weeks of rent since I was practically being forced out of my own house after just paying $in rent and a $deposit and they said no without any hesitation · As this was a single tenant in a bedroom, bathroom town home we don’t believe the tenant was being “forced out of her own home”As this issue unfortunately started after her move-in, even though within only a week, it was a maintenance issue during her tenancy that we were attempting to correct as soon and quickly as possibleThe speed in which the issue would be corrected came down to her cooperating with the vendor and allowing him in to take care of itMs [redacted] mentions two weeks but the vendor was telling her one week and advising us no more than one week to replace the shower and patch the ceilingWhen you’re renting a home unfortunately maintenance issues ariseNot always through anyone’s faultWe want to get them taken care of as quickly as possible and rely on the person living in the home to allow us to do thatIf Ms [redacted] chose to move out for the week while repairs were being made, rather than into one of the other two bedrooms in her unit, then that was her choice and the landlord, our owner, wouldn’t compensate her for it Keep in mind, my calls and emails were not being answered or replied to by anybody in the office until my dad called and raised ***You can't tell me they aren't sitting by their phone or email 24/ · Our office hours are from 9am to 5pm Monday through FridayWe have an after hours emergency phone line for any situation that a current Call Realty tenant finds themselves in that is either putting them in danger or causing damage to the property if not taken care of immediatelyNone of our staff sit by their phones or work emails 24/In this situation we were working on the problem but we came to a standstill when the tenant refused to work with the vendor in allowing him in to complete the projectOther issues arose with the unit such as the garbage disposal needing to be repaired two months into the tenancy, neighbors complaining about trash piling up at her front door as she hadn’t set up her waste collection account (this is a breach of her lease agreement), A/C unit reportedly not working and the HVAC vendor found that the tenant had blocked the air vents furniture and had not replaced the furnace filter thus preventing air from circulating properlyThere was plenty of communication and response from us and our vendors on all of these issues Anyways, the shower went unfixed for months and the huge hole they drilled into the ceiling was patched up either · Not through lack of trying on our or the vendors behalfThe “huge hole” was an access panel to allow the vendor to complete the repair once Ms [redacted] let him back inShe never did hence of course it went unfixedThe issue could have been resolved during the 3rd or 4th week of her tenancy Upon moving OUT last week, we had to set up carpet cleaning and a house cleaner to get everything back into the condition that it WASN'T in when we moved inWe would be charged a $"coordination fee" if we didn't set this upWhen I went to schedule the carpet cleaning, the gentleman I talked to called me back after it was scheduled and stated that, Korrin, the new inspector wanted to hold off on it because they had to replace the shower (finally) and the hole in the ceilingSo what you're saying is that you want me to pay for your mess as well? I called Korrin and told her this wasn't happening and called the carpet cleaner back to schedule yet againCome to find out, Korrin went behind our back and called him telling him to hold out like she originally anticipatedI was in disbelief that a company could be so dishonest · Carpets are professionally cleaned prior to a tenant moving in and according to the lease tenants have to have them professionally cleaned when they vacate using one of our approved vendorsMs [redacted] did set up cleaning and carpet cleaning to avoid paying the $coordination fee should we have had to do itTenants have an option to clean the unit when they vacate or hire someone to clean for them at their expenseWe provide contact information for various vendors that we recommendMs [redacted] contacted the cleaner we recommend to clean the unitPrior to Ms [redacted] moving out the broker over the townhomes let the new inspector Corinne know about the issues we’d had with the shower and this tenant and that it still needed to be repaired and that carpets should probably not be cleaned prior to this work being doneCorinne asked the carpet cleaner to hold off until the work was completedThe tenant would not be charged a $coordination fee for this nor would it change the amount on the final carpet cleaning bill that she would be responsible forIt was merely an issue of timingApparently Ms [redacted] called the carpet cleaner back and demanded he clean it when she wanted it cleaned and the inspector once again asked the carpet cleaner to hold offThe inspector explained to the Ms [redacted] why we didn’t want carpets cleaned prior to the work as it would be a waste of the carpet cleaners time as he would have to come back again to clean just the master bedroom and the small area below where the ceiling access hole would be patchedMc [redacted] despite this explanation proceeded to call the carpet cleaner and demand that he keep the original appointmentWhen the carpets are cleaned bares no hardship or financial deficit on the tenantWe often ask a carpet cleaner to hold off until after cleaning or maintenance completed so that carpets aren’t dirtied by vendors going into the home after they’ve already been cleaned onceWe fail to see why the tenant is choosing to make such an issue out of this · After the cleaner had finished there was tenant caused repairs and additional cleaning issues with the unit that was tenant responsibility that needed to be addressed that Call Realty had to coordinateThe $coordination fee was charged for thisAfter the inspector discussed this with Ms [redacted] and the broker this fee was waivedPictures are available upon request and were sent to the tenant of the condition the townhome was left inWe had broken and missing blind slats, stove top drip pans that needed to be replaced, dozens and dozens of cigarette butts strewn throughout the front lawn and garden bed outside the front door – despite this unit being a “no smoking unit anywhere in or on the premises” per her lease agreementMs [redacted] response to the cigarette butts was that she doesn’t smoke and they weren’t hersWhen we shared the photographs she stated again that she doesn’t smoke and she wasn’t living there anyway and it was her sister that was living thereAccording to her lease agreement both smoking and allowing an unauthorized person to move in and live in the unit is a direct violation and grounds for termination and forfeiting her entire deposit · Prior to the tenant (or her unauthorized sister) moving out the broker had to show the unit to prospective tenantsThe unit was trashed and absolutely filthyIt was so bad that the prospective tenant shown that day decided that she couldn’t live there even after we explained that we ensure cleaning and carpet cleaning is completed prior to move inOur office made the decision that we would not show the unit again until it was vacated and cleaned out and cleaned up Lastly, I just received our "move out expenses" summary and when calling to ask what damages they found, she stated that all the blinds upstairs were broken which in fact they were NOTAfter talking to the house cleaner, she stated that when she was cleaning, they were not broken which was less than a week agoShe stated, "if anybody broke them it was me but I know that I didn't" as we were already moved out So now they are trying to take $from our deposit for "new blinds"It has been nothing but a problem since the beginningWe would have moved out a long time ago if they didn't charge a $move out fee a long will paying rent until they find somebody to lease it outAlso the "coordination fee" was also deducted for my deposit although I set up the carpet cleaning and house cleaning as instructedKorrin said she will TRY to see what she can do about that · The coordination fee was removed at the tenant request in order to “keep the peace” · The upstairs blinds were not brokenOne bedroom blind was pulled up so tight that it was jammed and would not lower downThe vendor sent to measure ad order the blinds after the inspector had done the move-out inspection was able to fix it get it to lower and operate properlyHe did not charge anything for thisThere were broken blinds including the vertical blind over the glass sliding door that had approximately missing or broken slats that needed to be replaced and the broken valanceThe tenant told the inspector that the slats were in the closetThe slats in the closet were the ones that were broken and missingThe venetian blind in the living room was also broken and being replacedAt this time we do not have the invoice from the vendor for the broken blinds but it won’t be anywhere near $ At this point, it looks like we will be receiving little of our deposit back because this company is not only dishonest but has absolutely no consideration for tenants who were nothing but great to their propertyPlease contact me with further questions as I want to see this company pay for the way they do business with honest individuals · At this point the tenant will have deducted from her deposit the following: For Cleaning which she coordinated and didn’t payCarpet cleaning which she coordinated and didn’t payA past due Modern Electric billReplacement of drip pans and the service call fee to purchase and install themAnd whatever the bill comes to for the two damaged blinds that either she or her unauthorized sister damaged during the tenancyBy far the largest bill of all was the cleaning bill for hours of cleaning and hauling away the trash that the tenant left behind and time spent picking up the cigarette buttsAs of this moment, the total charges against her $(not $as she pointed out) damage, security and cleaning deposit is $ · All pictures, lease and vendor invoices available upon request