Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
As I stated, I received an email about being charged and not one relating to the credit, which is not good business
I appreciate my charges being credited me as it was not clear to me what had been done
However, what this business relates as having occurred with the supervisor--in actuality---DID NOT OCCUR
The issue with the technician was not as what has been reported
I was asking about the technician and what he was doing and received no response. *** came to the phone and argued with me about what was going on and then informed me that I would receive no help from anyone
AS the technician was working, Supervisor *** had the technician stop from performing the work. The words of the technician: " I cannot continue to work as you did not authorize me to do so" I asked technician to continue and complete the work giving him, the technician permission. *** made the technician stop the work, There I was with an issue, having paid 99.99, not knowing if I were to receive a refund, and then to have the technician stop the work.
In fact, after the technician stopped his work and told me:" You do the work from here. My supervisor had told me to stop"
When I called the number, I was told to: "go to another company. We will not help you here." I was informed the supervisor had gone home and nobody was going to help me from AVG. The person answering the phone was rude and could barely speak English
I have since found another company that will help me and has helped me where AVG and CallTechy did not and outright refused putting in a very precarious position: the workability of my computer with the viruses
The way I was treated was reprehensible.
Since last night, I have removed AVG from my computer, and will neither use nor recommend AVG or Call Techy to anyone, and I am in a position to recommend AVG (or Call Techy--the vendor handling AVG's tech support) to anyone, any company at any time and for any reason.
I close with this question: Where is/was ***'s supervisor?
Regards,
*** ***
CC: AVG
Dear *** ***
We again apologise for the inconvenience you had with our
servicesDuring our last response we have already informed you that we have
voided the payment made and offered a Free Computer Tune-up. We would be more than happy to assist to gain
your trust back. We would also like you
inform you some important information, please read the following points below
1)
We have no association with AVG or any other computer
brand in any manner, nor we support or promote any product from any brand and
we are not a vendor for AVG by any means
2)
Supervisor *** has been provided with Immediate Corrective
Action Plan in which he is on the review period of next days, any such
incidence in future will get him fired from the job
3)
As per supervisor *** , he had some family issues related to her
mother that’s why he had to leave early for the same however it is still not an
excuse for any kind of human error during Service Delivery Period
4)
On the date of your call to us , we didn’t find
any problem with your AVG antivirus,
there was a problem in your browser
and computer has some junk files that’s why we recommended you for
Computer Tune Up. We do not recommend
any of our customers to remove any of the antiviruses from the computer
5)
As per your email, we would to inform you if you
have removedAVG please install any antivirus of your choice and scan from it,
it is not advisable to keep a computer without an antivirus
Please let us know if you agree we can arrange a call-back
from Supervisor *** himself, *** will personally fix and tune your computer up
We would be more than happy to assist you
Once again, we apologise for all the inconvenience you had,
we assure you that we will improve our services for future and generate best
possible customer experience
Customer Services
Call Techy Solutions LLC [email protected]
Dear J*** * ***
We apologise for the inconvience you had with our services We performed our investigation through one to one meetings with both the technician and supervisor who worked on your computer issueWe would like to inform
you that your purchase has been voided on the same day and should reflect on your card back within to business hoursPlease find attachement as the confirmation of void of $
We would also like to inform you that your computer was behaving sluggish when you contacted us and it required immediate attention however due to unknown circumstances , correct education about the computer state was not passed on to you, Supervisor "***" did tried to explain but nothing went for complete conversation We hereby proactively confirm that you won't face such problems in future and as a compensation we are offering you a Free one time computer PC Optimzation , please allow us to display our services and provide us a chance to gain your faith once again.
Please find below the information of your purchase payment and void payment
Void Amount $99.99
Void Transaction Reference *** *** *
Time 2014/05/19:41:
Purchase Amount $
Purchase Transaction Reference *** *** *
Time 2014/05/19:06:
Thank you
Customer Services
Call Techy Solutions LLC [email protected]
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
As I stated, I received an email about being charged and not one relating to the credit, which is not good business
I appreciate my charges being credited me as it was not clear to me what had been done
However, what this business relates as having occurred with the supervisor--in actuality---DID NOT OCCUR
The issue with the technician was not as what has been reported
I was asking about the technician and what he was doing and received no response. *** came to the phone and argued with me about what was going on and then informed me that I would receive no help from anyone
AS the technician was working, Supervisor *** had the technician stop from performing the work. The words of the technician: " I cannot continue to work as you did not authorize me to do so" I asked technician to continue and complete the work giving him, the technician permission. *** made the technician stop the work, There I was with an issue, having paid 99.99, not knowing if I were to receive a refund, and then to have the technician stop the work.
In fact, after the technician stopped his work and told me:" You do the work from here. My supervisor had told me to stop"
When I called the number, I was told to: "go to another company. We will not help you here." I was informed the supervisor had gone home and nobody was going to help me from AVG. The person answering the phone was rude and could barely speak English
I have since found another company that will help me and has helped me where AVG and CallTechy did not and outright refused putting in a very precarious position: the workability of my computer with the viruses
The way I was treated was reprehensible.
Since last night, I have removed AVG from my computer, and will neither use nor recommend AVG or Call Techy to anyone, and I am in a position to recommend AVG (or Call Techy--the vendor handling AVG's tech support) to anyone, any company at any time and for any reason.
I close with this question: Where is/was ***'s supervisor?
Regards,
*** ***
CC: AVG
Dear *** ***
We again apologise for the inconvenience you had with our
servicesDuring our last response we have already informed you that we have
voided the payment made and offered a Free Computer Tune-up. We would be more than happy to assist to gain
your trust back. We would also like you
inform you some important information, please read the following points below
1)
We have no association with AVG or any other computer
brand in any manner, nor we support or promote any product from any brand and
we are not a vendor for AVG by any means
2)
Supervisor *** has been provided with Immediate Corrective
Action Plan in which he is on the review period of next days, any such
incidence in future will get him fired from the job
3)
As per supervisor *** , he had some family issues related to her
mother that’s why he had to leave early for the same however it is still not an
excuse for any kind of human error during Service Delivery Period
4)
On the date of your call to us , we didn’t find
any problem with your AVG antivirus,
there was a problem in your browser
and computer has some junk files that’s why we recommended you for
Computer Tune Up. We do not recommend
any of our customers to remove any of the antiviruses from the computer
5)
As per your email, we would to inform you if you
have removedAVG please install any antivirus of your choice and scan from it,
it is not advisable to keep a computer without an antivirus
Please let us know if you agree we can arrange a call-back
from Supervisor *** himself, *** will personally fix and tune your computer up
We would be more than happy to assist you
Once again, we apologise for all the inconvenience you had,
we assure you that we will improve our services for future and generate best
possible customer experience
Customer Services
Call Techy Solutions LLC
[email protected]
Dear J*** * ***
We apologise for the inconvience you had with our services We performed our investigation through one to one meetings with both the technician and supervisor who worked on your computer issueWe would like to inform
you that your purchase has been voided on the same day and should reflect on your card back within to business hoursPlease find attachement as the confirmation of void of $
We would also like to inform you that your computer was behaving sluggish when you contacted us and it required immediate attention however due to unknown circumstances , correct education about the computer state was not passed on to you, Supervisor "***" did tried to explain but nothing went for complete conversation We hereby proactively confirm that you won't face such problems in future and as a compensation we are offering you a Free one time computer PC Optimzation , please allow us to display our services and provide us a chance to gain your faith once again.
Please find below the information of your purchase payment and void payment
Void Amount $99.99
Void Transaction Reference *** *** *
Time 2014/05/19:41:
Purchase Amount $
Purchase Transaction Reference *** *** *
Time 2014/05/19:06:
Thank you
Customer Services
Call Techy Solutions LLC
[email protected]
###-###-####