Callahan Auto Repair

We have reviewed the Consumer complaint filed by [redacted] against White Glove Moving & Storage for non-performance of a moveWe have also reviewed her estimate & our records relative to this matterWe have confirmed that Consumer obtained a phone/email estimate based solely on her representation of the size/scope of services neededThe estimate included a safe specified as "lbs", a smaller safe, & a few other itemsEstimate was for hours of labor + hour travel fee (we also advised her that we have a hour labor MINIMUM + hour travel fee for all moves)The move was scheduled for 7/14/17, with the movers to arrive between 3-5pmHowever, the movers were delayed in getting to her move due to traffic en route to her pilocation & Consumer was called & advised of the delayThe movers did arrive there at approx6pm (hour late) & at that time they viewed the larger safe for the first timeIt was at least 800-lbs, not the lbs that were estimated, and therefore we advised her that it was too heavy to be moved with the men orderedFurther, Consumer kept insisting that she had to be at JFK airport at 10:13pm for a flight, which we advised that with her hour estimate and it being 6pm there was no way we could guarantee that she could leave & arrive at the airport within the next hoursAs such, there was no choice but to cancel the moveRegarding the downed cable wire, this was an unfortunate accident & Consumer was advised to call the cable company as legally they are the only ones who can repair/maintain their equipment.As such, while we regret that Consumer is unhappy, given that the specifications of the safe were incorrect & the fact that [redacted] did not have sufficient time for the hours estimated for her move, services could not be performedWe did not collect any monies from Consumer, therefore we regret that we are unable to provide any reimbursementWe respectfully request that this case be closed as AJRThank you, ML [redacted] , Director CPC

We have reviewed the Consumer complaint filed by [redacted] (aka [redacted] ***) regarding overcharge, service issues, & damaged items/premisesWe have also reviewed the moving paperwork and our claim records relative to this matter.We have confirmed that Consumer hired the Business to perform a Long Distance move from New Jersey to Florida, commencing on 8/10/Delivery was completed on 9/1/in Florida & at that time Consumer signed all documents confirming shipment was received in good condition, without any exceptionsHe signed the Bill of Lading Delivery Acknowledgement confirming “Shipment was received in apparent good condition and services ordered were performed”, & Inventory Lists without any notation of loss/damageFollowing pick-up, over weeks later on 8/25/Consumer contacted our office to advise that his elliptical exercise machine wasn’t moved from the pilocationWe explained that this item was not on the final estimate he had received & that his move was based upon & he had signed the Inventory List at piconfirming that all items were loadedAs the shipment was leaving to Florida right away, there was no way to add the additional item to the load already picked up & Consumer was advised of thisFurther, at piConsumer had significantly more items/volume than were on his estimate, for a total overage of $However, he was only charged a nominal fee of $ for the overage by White Glove, strictly for good willWe advised Consumer that the elliptical was not on his final estimate, not on the Inventory List signed by him at pick-up, & he was not charged for it, therefore he wasn’t entitled to any reimbursement for that item/issueOn 9/4/after delivery, Consumer called us to file a claim for damaged itemsHe was not yet unpacked, so he was advised to complete unpacking/inspecting his shipment & call back to file claimWe did not hear from him, so we contacted him after that & left a voice mail asking him to call back to file his claim, but never heard from him again until receiving a notice of credit card chargeback dated 10/5/To date, over months after delivery Consumer still has not filed any written legal claim as required by the Terms of the Bill of Lading & Interstate Transportation Regulations governing his move, in order for compensation to be considered under the $.60/lb/article coverage chosen by him for his moveFurther, as he has filed two credit card chargebacks for his entire move cost, at this time his move is not paid forIf he wishes to file a claim, he should contact us with his moving documents & list of items in hand well before time frame specified on the Terms of his Bill of Lading expires, so that we may intake claim from him & send him claim documentsAT THIS TIME WE RESPECTFULLY REQUEST THAT THIS CASE BE CLOSED AS BEYOND PURVIEW AS CONSUMER FILED A CREDIT CARD CHARGEBACK PRIOR TO FILING THIS COMPLAINT WITH THE Revdex.comThank you, MLombardi, Director, CPC

Complaint: ***
I am rejecting this response because the White Glove moving company is not truthful and will deceive customers by providing unprofessional servicesThe Elliptical machine was on ALL the inventory lists leading up to the day of the moveThe day of the move was such a disaster as white glove moving failed to properly estimate the amount of boxes that it was beyond chaoticI spent more time trying to fix all the issues caused by White Glove's incompetance that I never realized they did NOT do a final walk through with me in which we would of realized the elliptical was still thereMy stuff was held for almost two weeks in Bayonne, NJ which was about minutes away and they said they could not come pick up the ellipticalOnly when I was in Florida did they say that they didn't charge me for it so I could not make a claimIf it was on every inventory list leading up to the move than why was it not moved?? I spoke to the claims department and made a claim with ***I was told I would only get $on the pound for coverageNow this "coverage" was something they steamroll you with when they come to your house the day of the move with pages to sign, initial, date, etcSo the $custom glass vase they packed with metal and other hard objects was broken and according to their "Claim coverage" would only be worth about $So after an hour of back and forth my claim was denied. The biggest problem (Among all the others) is that they sell you "Professional" packing and moving services yet they hire people off CRAIGS LIST to pack and move for them! This is why I had a lot of damage to my new home from the "Unprofessional" movers who scratched tables, walls, stairs, etc since they were hired the day beforeThis is why they packed glass objects with metal objects....this is why they packed fragile items with shoes and frames....totally mind bogglingBut if you search this company you will find all the negative issues customers had with them in the past and they are almost all for the same reasonsVery sad that this company is allowed to operate in such a manner and scam unsuspecting customers like this and hold them hostage since they have their "stuff". No one ever called me and no one ever emailed meOnce again they make statementsA claim was made with them and it was deniedMoving should be a fun and exciting experience but this was the worst experience I have ever had with movingIt was so bad that when I contacted local newspapers and stations that they were floored with what White Glove Moving did and how they operatedThe public needs to be made aware of this company.
Regards,
*** ***

We have reviewed the Consumer complaint filed by [redacted] against White Glove Moving & Storage for non-performance of a move. We have also reviewed her estimate & our records relative to this matter. We have confirmed that Consumer obtained a phone/email estimate based solely on her...

representation of the size/scope of services needed. The estimate included a safe specified as "600 lbs", a smaller safe, & a few other items. Estimate was for 6 hours of labor + 1 hour travel fee (we also advised her that we have a 4 hour labor MINIMUM + 1 hour travel fee for all moves). The move was scheduled for 7/14/17, with the movers to arrive between 3-5pm. However, the movers were delayed in getting to her move due to traffic en route to her pick-up location & Consumer was called & advised of the delay. The movers did arrive there at approx. 6pm (1 hour late) & at that time they viewed the larger safe for the first time. It was at least 800-1000 lbs, not the 600 lbs that were estimated, and therefore we advised her that it was too heavy to be moved with the 4 men ordered. Further, Consumer kept insisting that she had to be at JFK airport at 10:13pm for a flight, which we advised that with her 6 hour estimate and it being 6pm there was no way we could guarantee that she could leave & arrive at the airport within the next 4 hours. As such, there was no choice but to cancel the move. Regarding the downed cable wire, this was an unfortunate accident & Consumer was advised to call the cable company as legally they are the only ones who can repair/maintain their equipment.As such, while we regret that Consumer is unhappy, given that the specifications of the safe were incorrect & the fact that [redacted] did not have sufficient time for the hours estimated for her move, services could not be performed. We did not collect any monies from Consumer, therefore we regret that we are unable to provide any reimbursement. We respectfully request that this case be closed as AJR. Thank you, M. L[redacted], Director CPC

We have reviewed the Consumer
complaint filed by [redacted] (aka [redacted]) regarding overcharge,
service issues, & damaged items/premises. We have also reviewed the moving
paperwork and our claim records relative to this matter.We have confirmed that Consumer
hired the Business to...

perform a Long Distance move from New Jersey to Florida, commencing on
8/10/15. Delivery was completed on 9/1/15 in Florida & at that time
Consumer signed all documents confirming shipment was received in good condition,
without any exceptions. He signed the Bill of Lading Delivery Acknowledgement
confirming “Shipment was received in apparent good condition…and services
ordered were performed”, & Inventory Lists without any notation of
loss/damage. Following pick-up, over 2 weeks later on 8/25/15 Consumer contacted
our office to advise that his elliptical exercise machine wasn’t moved from the
pick-up location. We explained that this item was not on the final estimate he
had received & that his move was based upon & he had signed the
Inventory List at pick-up confirming that all items were loaded. As the shipment
was leaving to Florida right away, there was no way to add the additional item
to the load already picked up & Consumer was advised of this. Further, at
pick-up Consumer had significantly more items/volume than were on his estimate,
for a total overage of $4500. However, he was only charged a nominal fee of $1000.00
for the overage by White Glove, strictly for good will. We advised Consumer
that the elliptical was not on his final estimate, not on the Inventory List signed
by him at pick-up, & he was not charged for it, therefore he wasn’t
entitled to any reimbursement for that item/issue. On 9/4/15 after delivery, Consumer
called us to file a claim for damaged items. He was not yet unpacked, so he was
advised to complete unpacking/inspecting his shipment & call back to file
claim. We did not hear from him, so we contacted him after that & left a
voice mail asking him to call back to file his claim, but never heard from him
again until receiving a notice of credit card chargeback dated 10/5/15. To
date, over 1.5 months after delivery Consumer still has not filed any written
legal claim as required by the Terms of the Bill of Lading & Interstate
Transportation Regulations governing his move, in order for compensation to be
considered under the $.60/lb/article coverage chosen by him for his move. Further,
as he has filed two credit card chargebacks for his entire move cost, at this
time his move is not paid for. If he wishes to file a claim, he should contact
us with his moving documents & list of items in hand well before time frame
specified on the Terms of his Bill of Lading expires, so that we may intake
claim from him & send him claim documents. AT
THIS TIME WE RESPECTFULLY REQUEST THAT THIS CASE BE CLOSED AS BEYOND PURVIEW AS
CONSUMER FILED A CREDIT CARD CHARGEBACK PRIOR TO FILING THIS COMPLAINT WITH THE
Revdex.com. Thank you, M. Lombardi, Director, CPC