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Callahan Door & Window

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Callahan Door & Window Reviews (1)

Initial Business Response /* (1000, 5, 2015/09/30) */
Contact Name and Title: Robert S[redacted], Owner
Contact Phone: [redacted]
Contact Email: [redacted]
The damage to the customers door was caused by a car hitting the door. We replaced 2 of the four sections of the garage door and the...

customer was only charged for the 2 sections and 1 service call. The additional 2 trips were at no cost to the customer and the door was working properly each time. We returned to the home again for the 4th time today(9/30/2015) and lubricated and adjusted the hinges, however the door is not making any excessive noises that are not normal in a garage door of this quality. Again the customer has not been charged any service fees since the first repair was completed.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per Callahan Door remarks, they are correct on what damaged the door and they did replace 2 panels and return several times to tweak door at no cost to me. The fact is the garage door of this quality did not make this loud banging sound when you open and closed it, before the accident. The only noise I had was roller noise and little noise from opener. When I called them out I ask them to check it out and give me a price to fix door back to original condition and not to a condition that I am afraid to use the door. In fairness the door did sound better at times when they lubricated it and adjusted the hinges, but it didn't last. Before Callahan Door's last visit on 9/30/2015 the door was getting increasingly worse and we were very worried about it being safe to use. Seems the hinges are not working correctly and creating a binding banging noise when door opens and closes per Callahan Door representative that was out on 9/30/2015. Representative bent and adjusted hinges a little and lubricate door and it did seem to help. While this did make some difference in noise, you can still hear issues with the door and I know it will continue to get worse until I have to call someone else out to repair door again. This problem is not my imagination and I have had several other people ask me "what is wrong with your door". I wouldn't waste my time with all of this if I had any other choice.

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Address: 35 Industrial Drive, Lexington, Ohio, United States, 44904

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