Callahan's Lawn Care and Property Maintenance, Inc.

The refund was issued 2 days after the call was made when our admin was in the office after the call.  The driveway was missed on the first plow run of the season in error (we plowed the wrong house in the dark), we offered to come out immediately to clear the driveway.  We also offered to...

refund the contract in full if the customer was not fully satisfied and clear the driveway one time free of charge. The customer continued to use abusive language toward my staff and became very aggressive with our staff. Paul offered the gentlemen the opportunity to continue the conversation if appropriate language was used in a appropriate tone. After the 3rd time asking the customer the to not yell and use abusive language we ended the call and refunded the client in full vi a their credit card as shown on the attachment. No amount of money is worth allowing my staff members being subjected to this kind of verbal abuse, we did miss the driveway by mistake and where happy to clear it as soon as it came to our attention.  Hopefully a full refund is satisfactory, I  personally apologize that we missed the driveway and could not remedy the problem.  Mike [redacted]   Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There seems to be some confusion on your...

part as I am the consumer. The
issue is with me and the contractor regarding the damage done.  I was the person who hired
Callahan's and paid him ( I have a copy of the cancelled check) - he had no interaction with my mother.  All communications with [redacted] were with me. 
The location where the damage occurred happened to be at my mother's home.  I was the
person who hired Callahan's to plow at that address - not my mother!The only request on my part is some type of financial settlement for the damage that was done.Regards,
[redacted]

Phone response - I have sent the requested letter committing to add the topsoil. However, there is an outstanding balance on her account for mowing at this time, and would like to be paid, as the requested letter has been sent.

Pictures were attached to the original complaint.  I have attached another set to this message.  Please confirm receipt.
Regards,
[redacted]

Pictures were attached to the original complaint.  I have attached another set to this message.  Please confirm receipt.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]