Callaway Apartments

We were informed by the resident that she would be deployedPer our policy and in accordance withtheService members Civil Relief Act, we requested a copy of her official military deployment orders with her name on it so we could move forward on terminating her leaseUnfortunately, this is something the resident could not provideWe do support our troops and to date for the Fall lease term, we have released other individuals who are being deployed, who were all able to provide official documentation that they were being deployed.As of yesterday, September 5, we spoke with Major in the Oklahoma National Guard in regards to this resident' s deploymentRestated it was odd that papers were being withheld on her,but he did give us something in writing, with her name on it, stating she would be deployed in OctoberWith this,we are able to terminate her lease at the end of September.Because of our unique location within steps to campus,we do have very limited parking availabilityThis was explained during tours with the option of resident garage parkingAdditionally, all residents received a mofolder that outlined all options for visitor parking.In regards to maintenance notices, we do notify residents prior to entering units for any sort of routine or monthly inspect ions, which could be changing air filters, pest control, etcIf a resident has a question about maintenance being performed, they are always more than welcome to call the office.Additionally, if a resident has a concern with maintenance entering their unit while they are unavailable, the resident can schedule a t im e with maintenance to perform any work needed in the apartment.The fire alarm did activate in the building, as there was an issue with the garage sprinkler systemTwas repaired immediately and the building was cleared to enterThere was no fire alarm test, but if we were performing a test, we would notify our residents.Throughout the day, if a resident comes down and requests to speak with a manager immediately, there's a potential that a manager may not be availableWhile we try to make ourselves as available as possible, there are times when we are in other meetings, conference calls, marketing in the community, on property with residents or maintenance, performing building walks, etcAny resident who needs to speak with a manager is always encouraged to reach out and setup a meeting time to ensure there is someone available and ready for the residentIn this resident's case, she did meet with our Leasing Manager multiple times, as well as speak with our Assistant Manager

To Whom It May Concern: All claims stated in the customer complaint are false Callaway acted in full accordance of the Rental Agreement which was signed by both parties Callaway Apartments will not be paying any overage to Rocky Mountain Power, nor will we change the status of his account or write an apologySincerely, Rhonda B [redacted] | Property ManagerW S | Taylorsville, UT84123P801-266-| [email protected] | W.http://www.callawayapts.com

To Whom It May Concern: All claims stated  in the customer complaint are false.   Callaway acted in full accordance of the Rental Agreement which was signed by both parties.   Callaway Apartments will not be paying any overage to Rocky Mountain Power, nor will we change...

the status of his account or write an apology. Sincerely, Rhonda B[redacted] | Property Manager1141 W 3900 S  | Taylorsville, UT84123P. 801-266-9208 | [email protected] | W.htt...⇄

We were informed by the resident that she would be deployed. Per our policy and in accordance withthe. Service members Civil Relief Act, we requested a copy
of her official military deployment orders with her
name on it so we could move forward on terminating her
lease. Unfortunately, this
is...

something the resident could not provide. We do support our troops and to date for the Fall 2017 lease term, we have released 3
other individuals who are  being
deployed,  who  were all able
to  provide official documentation that
they were being deployed.As of yesterday, September 5, we spoke with Major in the Oklahoma National Guard in regards to this resident' s deployment. Restated it was odd that papers were being withheld on her,but he did give us something in writing, with her name on it, stating she would be deployed in October. With this,we are able to terminate her lease at the end of September.Because of our unique location within 15 steps to campus,we do have very limited parking availability. This was explained during tours with the option of resident garage parking. Additionally, all residents
received a move-in folder that outlined all options for visitor parking.In regards to maintenance  notices, we do
notify  residents prior to  entering units for  any sort of routine or monthly inspect ions, which could be changing air filters, pest control, etc. If a resident has a question about
maintenance being performed, they are always more than welcome to
call the office.Additionally, if a
resident has a concern
with maintenance
entering their unit while they are unavailable,
the resident can schedule a t im e with maintenance to perform any work needed in the apartment.The fire alarm did activate in the building, as there was an issue with the garage sprinkler system. Twas repaired
immediately and the building was cleared to enter. There was no fire alarm test, but if we were performing a test, we would notify our residents.Throughout the day, if a resident comes down and requests to  speak with a
manager immediately, there's a potential that a manager may not be available. While we try to
make ourselves as available as possible, there are
times when we are in other meetings, conference
calls, marketing in the community, on property with residents or maintenance,
performing building walks, etc. Any resident who needs to speak with a manager is always
encouraged to reach out and setup a meeting time to ensure there is someone available and ready for the resident. In this resident's case, she did meet with our Leasing Manager multiple times, as well as speak with our Assistant
Manager.