Calligaris New York

April **, 2015Dear sir or madam:Case# [redacted] Chargeback amount# $4,674.22Customer Name: [redacted] ***In response to the customer inquiry received on in the amount of $4,674.22, Customer files numerous chargeback thru his credit card and the cases were closed in our favor with all supporting documentsAfter discussing with the upper management, we decided to close this case by giving him a full refund, no restocking fee is imposedPlease note, customer did not pay $4,as stated on the Revdex.com noticeCustomer only made partial payment of $2,on which this amount is refunded respectively on ($2,337.11) & on ($191.02).We apologize that customer did not have a pleasant experience with BoConceptWe value our customer, and if they are not happy with our goods or services, we always offer the best solution to resolve customer concerns.If you require additional information, please feel free to contact me at ###-###-#### or [redacted] ###-###-####.Thank you, [redacted]

Dear ***, We have received the Revdex.com Complaint on 3/**/2015. 9/**/- Customer placed an order for a sofa on 9/**/She signed the order confirmation,Terms & Conditions, and furnish drawing of the sofa. 10/*/- Customer signed the packing slip upon deliveryShe did not
make any notationon the packing slip. As stated on the Terms & Conditions “Any damaged or missing merchandise must be noted on thepacking slip, prior to the departure of the delivery crew”, “There is no recourse, if there is no notation made on the packing slip. We value our customers so our customer care representative, *** ***, agreed to replace her entire sofa. 11/**/2014, 12/*/- - The sofa was expected to arrive in New Jersey on 11/**/from Denmarkhowever, we had experience an unexpected delay at the Long Beach California port.Below is the link to the LA Times in regards to the congestion at the ports dueto the holidays, (also a hard copy)*** No credit /refund is due; customer did not make any notation on thepacking slip and sofa scratch might have occurred after the delivery was made.We have offered the customer to replace the sofa entirely at no charge.The replacement sofa is currently in our warehouse and can be delivered to her at anytimePlease find attached supporting documents:Signed Order ConfirmationSigned Terms and Conditions Signed Furnished Drawing of the itemSigned Packing SlipNewspaper tear sheetProof of sofa is ready to deliver If you should have any questions, please feel free to contact me at ###-###-#### or Iris at ###-###-####. Thank You, *** *** *** **Tell us why here

RE: Revdex.com Case# [redacted]                                   ...⇄ Card Member Name: [redacted]                                   ...⇄ Revdex.com,Customer received the merchandise on 10/*/2014; it was delivered in good condition. On the Terms and Conditions under the ‘Receiving Your Order & Packing Slip’ section, it states “At the end of the delivery, please inspect your new furniture carefully,  Any concerns not noted on the packing slip will not be held responsible by BoConcept”, it also states “Any damaged or missing merchandise must be noted on the packing slip, prior to the departure of the delivery crew. Do not allow the delivery crew to leave without inspecting your merchandise and making necessary notations on the packing slip.”There was no notation found on the customer’s signed packing slip. (Please find attached)Since there was no damage noted on the packing slip, we were not obligated to open up a claim for her. The damage might have occurred during the time the merchandise was in her possession. However, we decided to open a claim for her in good faith; we ordered for her a brand new sofa and allowed her to keep the existing sofa until the brand new sofa arrived.The sofa was expected to arrive at the end of November but the whole U.S. experienced a long delay in the California loading port due to a labor strike during the 2014 holiday session (as was shown on the news). This dilemma was beyond our control. When the strike ended and we finally received the merchandise, we contacted the customer to schedule delivery but found that the customer refused to schedule.We apologize to the customer for the unpleasant experience they had with BoConcept. We value our customers and their feedback. If they are not happy with our goods and services, we always do our best to offer the best resolution.The customer’s new replacement sofa is currently in our warehouse and ready to be swapped with their existing sofa. If you should have any questions, please feel free to contact me at ###-###-#### or Iris at ###-###-####. Thank You,[redacted]BoConcept NY  Tell us why here...

Dear Revdex.comPatrick ordered a Lugo dining table from BoConcept on 5/*/2015.  **e table was delivered on June [redacted], 2015 to his residence by our delivery team.  The table arrived in its packaging and once removed from the packaging, damage was noticed on the table top and notated on the signed...

packing slip.A claim was made with our customer care department shortly thereafter, which had to be approved by our corporate headquarters in Denmark.  Once approved, the purchase order was made for a new replacement table top on July [redacted], 2015 at no charge to [redacted].Patrick approved of the replacement order to be made.  We are currently waiting for the new tabletop to arrive to our warehouse in New Jersey.  Once it arrives he will be scheduled for delivery and will have the damaged pieced replaced by our delivery team.In addition to the replacement, customer accepted $300 compensation we had offer.thank youStephenStore manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The merchant outlines the events as if it has provided us a favor by acknowledging that the sofa is damaged and offering to replace it. We take particular issue with this response because:1) the company has a damaged goods policy that provides 6 days for a customer to determine that they have received damaged goods. We provided a response to that fact within that allowable window. We have proof of that.2) customer service acknowledged the defective product and offered to provide a replacement, accordingly fulfilling part of the obligations of the merchant's damaged goods policy. We have proof of that.3) the company failed to deliver the product for whatever reason they would like to provide, not once but twice. Both times the date came to pass with no word or update. These dates were November ** and December **. We have proof of that.4) we contacted the company by phone and email after both occasions. We didn't get a reply from them until the first half of January. We have proof of that.5) as they had not delivered on their promises (nor were the responsive) and we had no reason to believe they ever would, we elected to go a different direction and we involved [redacted].This is terrible service, and we've been stuck with a large damaged product for months now. The company has mislead us and we don't want anymore promises from them. Nor do we want their couch.
Happy to provide all proof upon request. 
Sincerely,
[redacted]

April **, 2015Dear sir or madam:Case# [redacted]Chargeback amount# $4,674.22Customer Name: [redacted]In response to the customer inquiry received on 4/**/2015 in the amount of $4,674.22, Customer files numerous chargeback thru his credit card and the cases were closed in our favor with all...

supporting documents. After discussing with the upper management, we decided to close this case by giving him a full refund, no restocking fee is imposed. Please note, customer did not pay $4,674.22 as stated on the Revdex.com notice. Customer only made partial payment of $2,528.13 on 1/**/2015 which this amount is refunded respectively on 4/**/2015 ($2,337.11) & on 4/**/2015 ($191.02).We apologize that customer did not have a pleasant experience with BoConcept. We value our customer, and if they are not happy with our goods or services, we always offer the best solution to resolve customer concerns.If you require additional information, please feel free to contact me at ###-###-#### or [redacted] ###-###-####.Thank you,[redacted]