Calling2Home

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved This issue has not been resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Calling2Home provided the service to the customer and a new local phone number [redacted] was assigned to this account, the following information was filled with this information:Name: [redacted] City: [redacted] State: ***Cellphone: [redacted] E-Mail: [redacted] Contact Phone: [redacted] Customer purchased Minutes Plan on 2017-04-11:06:from the IP Address: and the account was activatedThe activation email was sent to the email [redacted] @verizon.net We know that the customer logged in this account on 2017-04-13:23:Before the Customer can pay with this Card , Customer need to agree the Terms of Service otherwise Customer can not continue to the Payment screenWe have our refund policy in https://www.calling2home.com/terms.php

About this customer , customer made accounts , customer requested the cancellation after the current mont with this words in the email , "That's fine then cancel my membership on both accounts after this monthThank you" , we are not affiliated with any jail and we only sell local phone numbers we never offered a free service , we only give the new local phone number to this customer and the number was always working

We have all the information in our web page www.calling2home.com , customer accepted the terms of service the service was provided and all the instructions were sent to the customer emailattached is the screenshot of the terms of service and the accept button

Calling2Home responded to this customer minutes before the first mail, in october 16, customer requested a cancellation on October and the account was closed the same day Calling2Home provided the service to the customer and a new local phone number [redacted] was assigned to this account, the following information was filled with this information: [redacted] Jail Information:Facility Name: [redacted] CenterFacility City: San AntonioFacility State: TexasFacility Phone: [redacted] Customer purchased Minutes Plan on 2017-10-21:05:from the IP Address: [redacted] and the account was activatedThe activation email was sent to the email [redacted] @gmail.com We know that the customer logged in this account on 2017-10-10:02:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The details on we site were not revealed in full to me untill after payment when I then did everything possible to cancel it including both online and the following phone call which was not accepted This is not acceptable to me and considered fraudulent If not refunded to my account I will contact my lawyer and said lawyer will reply with legal letter It may be a small amount in total but in principle very wrong in expence to me I fully expect resolution in a timely manner.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There is no resolution to this complaint. They admitted that the phone number provided was "blocked"; therefore, that is proof that the service they provided did not work for me. Calls made to this number did NOT work as intended or as advertised. The Emails that can be provided by both the company and myself will show that they talked in circles which was scripted with intent to deceit and without any true solid foundation to assist. I have proof that I have sent emails since Sept 26th (attached) requesting resolution with no response from Calling2Home.
Their admittance to the number not working/being "block" should be grounds enough to grant a refund. I followed the terms as they stated yet they still refuse to provide me with the refund
Regards,*** ***

Calling2Home always respond all the email from this customer , we have all the emails with the customer responses, we have the records that the customer used the number that we provided , the number was restricted with another company than Calling2Home , the number that we provided to this customer
was always working Calling2Home provided the service to the customer and a new local phone number *** was assigned to this account, the following information was filled with this information:*** ***
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*** *** ***Customer purchased Unlimited Minutes Plan on 2017-08-18:37:from the IP Address: *** and the account was activatedThe activation email was sent to the email *** We know that the customer logged in this account on 2017-09-16:02:

The request refund for this customer has been proccessed APPROVED========== TRANSACTION RECORD ========== *** *** * *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** * *** *** ** *** *** *** *** *** *** * *** *** *** *** * *** *** * ** *** ** *** *** * * *** *** * *** * * *** *** *** * *** *** *** *** * *** *** *** *** *** *** *** *** *** *** **======================================

In our website www.calling2home.com we have all the information and a video of how this service works, you can navigate in all the website and see the video , the terms of service and more before you can make the purchaseUnfortunately you were sending the cancellation email to a wrong address
ussing [email protected] instead [email protected] that charged automatically was for the monthly fee, since this account was not cancelled, our terms of service says that every month the charge is automatically unless the customer cancel the accountNow your account is closed

Calling2Home provided the service to the customer and a new local phone number *** was assigned to this account, the following information was filled with this information:Name: *** *** ***
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*** *** ***Customer purchased Minutes Plan on 2017-10-08:03:from the IP Address: *** and the account was activatedThe activation email was sent to the email *** We know that the customer logged in this account on 2017-10-09:43:28 Before the Customer can pay with this Card , Customer need to agree the Terms of Service otherwise Customer can not continue to the Payment screenWe have our refund policy in https://www.calling2home.com/terms.php

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I followed promts on web site I did send cancelation to email there However I then did call and talked to a person again stating the fact that I wanted it canceled as I could not use it I asked for a refund This site was misleading I did not get all I formation untill after payment made I would not have made a payment if I realized as stated after the fact funds would have to ne used from inmate's phone account and there may have to be arrangements made with the facility This was for calls the inmate could not make I should be reimbursed due to the way site represented terms upfront I definitely should not have been charged
Regards,
*** ***

We have our terms of service in our webpage www.calling2home.com and the refund policy there, all the information is in our webpage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed...

appear below.
 
Regards,
[redacted]

About this customer , customer made 2 accounts , customer requested the cancellation after the current mont with this words in the email ,  "That's fine then cancel my membership on both accounts after this month. Thank you" , we are not affiliated with any jail and we only sell local phone...

numbers we never offered a free service , we only give the new local phone number to this customer and the number was always working.

This account was closed at the first email

We have all the information in our web page www.calling2home.com , customer accepted the terms of service the service was provided and all the instructions were sent to the customer email. attached is the screenshot of the terms of service and the accept button.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Calling2Home provided the service to the customer and a new local phone number [redacted] was assigned to this account, the following information was filled with this information:Name: [redacted]City: [redacted]State: [redacted]Cellphone: [redacted]E-Mail: [redacted]Contact Phone:...

[redacted]Customer purchased 250 Minutes Plan on 2017-04-14 11:06:15 from the IP Address: 47.187.255.96 and the account was activated. The activation email was sent to the email [redacted]@verizon.net We know that the customer logged in this account on 2017-04-14 13:23:04 Before the Customer can pay with this Card , Customer need to agree the Terms of Service  otherwise Customer can not continue to the Payment screen. We have our refund policy in https://www.calling2home.com/terms.php