Calloway & Sons Reviews (1)
Review: I know these guys have lots of positive online reviews, but I strongly urge you to read my story about a very negative experience before you consider hiring Calloway & Sons HVAC. Initially I was really pleased when they got my HVAC back up and running on a hot, September day. At the time, the technician explained that the repairs he was doing were not up to code but were safe and even encouraged me NOT to pay more for the additional repairs needed to bring my unit up to code. It seemed odd, but I thought he was being honest and trying to save me some money and seemed to know what he was doing. Flash forward to the first cold snap when I powered up my heater and my house filled with a distinct electrical fire smell (not your typical "first heater day of the season" smell). In a panic, I cut all power and called a trusted electrician. When he arrived, he started pulling out melted and charred wires, the same ones I watched the Calloway technician install. His diagnosis was that not only was code ignored, but the work was done dangerously poorly. His actual comments were that whoever did this had "no respect for life or property." I immediately contacted Calloway and they were concerned and apologetic and promised me a full refund on the cost of their work (I did not ask for them to cover the extra service call, only refund my money for a job that was not well done). After I did not hear back for a while, I was told they had no record of the transaction or a work order from the tech. I provided my receipt to them and still did not hear back after several attempts via email, text and phone. Finally I reached them again and was told they would refund half my money and would call me back in 20 minutes. A few hours later they called back to say they took no responsibility and because it had been over 30 days they would not be refunding any of my money. Needless to say I'm pretty upset. Not only did these guys put my home and life in danger, they are took advantage of me financially.Desired Settlement: I am only requesting the amount I paid for the repairs from them $312.88.