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Address: 4592 Ulmerton Rd STE 201, Clearwater, Florida, United States, 33762-4107
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Address: 4592 Ulmerton Rd STE 201, Clearwater, Florida, United States, 33762-4107
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Add contact information for CallPass
Horrible. Cancelled my owlcam subscription before year was up that was paid for
I have an Owl Camera and was trying to subscribe to there services
I have had an Owl Camera for 2 years now. I heard they were sold and so I went to the company that purchased them and tried to subscribe and I did. Still did not work so I called customer service(which took my 2 days because of constant disconnects) Talked to some one who was clueless and said they would call me back(that was a week ago) I have emailed twice with no answer. All I want is a refund of the $34 I paid for a services that don't work and there customer service is no existent
All I want is a refund of the $34 I paid for a services that don't work and there customer service is no existent
Contact Name and Title: Jason A./President
Contact Phone: 7273241395
Contact Email: ***
We are sorry for any inconvenience. Clarification Owl Camera Inc was not sold they went bankrupt and subsequently out of business. CallPass is here to provide support. Our apologies to Mr *** I have personally notified our Customer Support Manager of the issue and the complaint around response time and level of service. We will initiate a refund for the amount purchased which you should receive an email receipt within 24hr I will also have the Manager reach out directly and ensure service for the rest of the month.
(The consumer indicated he/she ACCEPTED the response from the business.)
I except the refund. As far as the service for the rest of the month I don't need it because I have removed the cameras from both of my vehicles.
Owlcam had an amazing dash cam that offered a 4G LTE plan for $100/year on top of the purchase price of the camera at $350/each.
As of December 2019, Owlcam was purchased by a new business Callpass. When Callpass purchased the company, it raised the yearly fee from $100 to $214 and does not even offer support for cameras that do not have the subscription active. For all users that had the camera, it is impossible to try and reach them by phone or email and when a call back number is left because their lines are busy, they never return a call. Without purchasing the new subscription, the camera is useless and there is no support or even afterthought to consumers who purchased the camera before they originally went out of business, the original company Owlcam just went dark in November of last year and out of no where they we acquired by CallPass with all active subscriptions cancelled, and a mandatory sign up for the new subscription at almost triple the price or the camera is useless. As you will notice in the attached picture, it says "Please register your camera by selecting one of the new Owlcam Plus options below in order to continue using your Owlcam with 4G LTE connectivity and to ensure you receive premium features that also include customer and sales support" so basically unless I pay three times the price that I paid for the previous subscription, I will not havge access to customer service or the original reason why I bought the camera.
Offer a refund to prior customers that bought the camera under the old subscription terms.
Contact Name and Title: Jason A.
Contact Phone: 72703241395
Contact Email: [email protected]
Hello, while we appreciate Mr. concern it is important to understand that what is stated is not factual and need clarification. CallPass Tech did not "Purchase Owl Camera Inc" or have business dealing with Owl Camera Inc. The entity known as Owl Camera Inc filed for bankruptcy after defaulting on bank loans. The bank then sold the Intellectual Property to Xirgo Technologies Inc.
CallPass LLC has a partnership and business relationship with Xirgo Technologies Inc and through that relationship was contracted to provide Technical Service, Billing Services and Customer support in an effort to allow existing Owlcam Camera owners the ability to continue service. Unfortunately for Mr *** and thousands of customers is the purchased cameras that were to be provided services afforded to them by Owl Camera Inc expired upon the companies bankruptcy.
Regarding refunds it would be in Mr. best interest to go back to the retail outlet he purchased the camera from, potentially a Best Buy, Walmart or Amazon. CallPass LLC has no recourse to provide refunds on cameras they did not sell nor any legal obligation to do so. We are currently providing new service subscriptions at a price that is considered fair market value for the technology and it is independent of the original camera purchase. Again we are sorry that customers like Mr. and thousands of others were adversely impacted by the demise of Owl Camera Inc and we hope we can work with them so they can continue to utilize the fantastic technology the camera provides.
(The consumer indicated he/she DID NOT accept the response from the business.)
Although reaching out to a commercial entity where the camera was purchased is an excellent idea, many of the consumers, like myself, purchased the cameras directly from OwlCam. In this case, the only entity that I could reach out to is OwlCam directly. When I tried reaching OwlCam directly, who contracted their customer support out to CallPass, I get no response, no callback, and no customer support in general. With no available way to contact Xirgo Technologies, CallPass is the only route. I would love to discuss possible avenues with CallPass and Xirgo with this issue but have not received a response for three weeks. Although OwlCam went bankrupt, Xirgo assumes responsibility for the client base and the possible fallback from increasing subscription prices. I know for a fact I am not the only customer attempting to receive a refund, and there are hundreds of forums stating the same complaint I have, with no available means of contacting customer support. How can a consumer contact Xirgo directly instead of going through CallPass?
We are sorry Mr *** is not satisfied with our response or response times. Unfortunately suggesting that there is no way to reach our company is not factual, we have [email protected] available in addition to dedicated phone line with "hold queue call back" at 869-569-5226. Please understand these are avenues for support and trouble shooting for active subscriptions.
While we appreciate the position the facts remain the following, a camera was purchased from Owl Camera Inc not CallPass Tech or CallPass LLC. CallPass did not buy, purchase, inherit or have any dealings with that company and received no monetary compensation from that company. If we did not sell the camera how can we possibly refund a purchase or be expected to refund a purchase?
We are here to provide essentially a lifeline for former Owl Camera Inc customers that still wish to utilize the camera they originally purchased. This is an optional program not mandatory we apologize for any confusion or inconvenience but in the event any camera owner would like to purchase a subscription and utilize their camera we are here to help. If anyone is looking for a refund on a purchase we again have to suggest looking towards either the retailer or original company it was purchased from as we are unable to provide.
This company acquired Owlcam, a dashcam manufacturer. After the acquisition, CallPass ceased all service to the dashcams without subscription.
I purchased my OwlCam Dashcam from BestBuy on February 24, 2020 for $314.99. At the time, it was being advertised on the OwlCam website and all other websites as having free LTE for the first year, and was working perfectly fine as advertised up until May 31, 2020. On May 20, 2020 I received an email stating that OwlCam was acquired by CallPass Tech and that if I did not purchase a premium subscription plan, I would no longer be able to receive customer support or access certain features of my product. The plan is $20 per month which is equivalent to an additional 76% of the entire purchase price of the product annually and without the plan I cannot access my camera remotely or be notified if someone breaks-in to the vehicle which was the only reason why I purchased this camera. Furthermore, CallPass has stated that the camera will still be functional without the subscription service by connecting to the camera directly. This is not the case, and I cannot receive customer support to correct the problem since they will not provide customer support to anyone who doesn't pay the subscription. Essentially, even though this product carries a 1 year manufacturer warranty, the manufacturer now refuses to honor it unless you pay them the subscription. None of this was disclosed when I purchased the camera and had it been advertised this way I would not have purchased it. CallPass is now holding my DashCam functionality hostage unless I pay them an exorbitant amount of money and this needs to be corrected. My camera is not even working properly in the direct-connect wifi only way as they said it would and I can't even get support under the manufacturer warranty. Not only did I get scammed by a "bait and switch" type of gimmick, but now the product is defective and I can't even get support.
I would like a refund for my DashCam and I will 100% gladly return this to the manufacturer.
We completely understand Mr ***'s frustrations with customer support we have a huge increase in calls and support tickets. It's important to understand that CallPass LLC did not purchase Owl Camera Inc, Owl Camera Inc defaulted on a bank loan and filed bankruptcy. The bank sold the Intellectual Property to Xirgo Technologies Inc. Again CallPass LLC has not had nor have we ever had any dealings with Owl Camera Inc. CallPass has a business relationship and partnership with Xirgo Technologies Inc and has been contracted to provide Technical Support, Billing Support and Customer Support for existing Owlcam Camera Owners who wish to continue service for their camera.
Unfortunately for Mr. and thousands of other customers when Owl Camera Inc filed for bankruptcy all warranties and purchase agreements for their camera dissolved with the company. I would recommend Mr *** reach out to the retailer he purchased the camera from and see if they would be willing to provide a refund for the camera. CallPass LLC does not have the capability to provide a refund on a product it did not sell nor any legal obligation to do so. We have brought on thousands of subscribers over the last 20 days as we continue to try and support a customer base that went without service for an extended period of time. We are offering subscriptions that are independent of the original camera purchase and welcome Mr. business if he chooses to continue with the program. Additionally as we improve our support system to handle the increased traffic we will be sure to escalate any open ticket that Mr *** has. Thank you
I have owl cam and you all purchased them I purchased the monthly plan and it does not work as advertised there is no support for this product
I went on your website on 6/2/2020 and purchased my plan, I have restarted the owl cam and there is still no service on it. I have tried to call support after waiting on the phone for 2 hours I was pushed to voicemail, I then tried to call again 1.5 hour hold and moved position 9 and got pushed to voicemail. I have sent emails and everything but no support for Owl cam service
Please make my service work I paid for it it should work otherwise refund me
This issue has been resolved no further action is needed thank you
Company acquired Owlcam and is not honoring Owlcam's customer agreements
I was given an owlcam for my birthday 10/3/2018. It was activated on that day. I was told by the person who gave it to me that I had two years contract included. At the time, their website stated that the cost afterward was $9.99/month or $99/year. Last month users were informed that owlcam had gone out of business and Callpass, LLC would be servicing the LTE service but that we would have to sign up for new service prior to 6/1/2020 at a rate of $19.99/month (roughly double the agreed upon rate). I still have 3 months of service that was prepaid, but this is being disregarded and now service costs double. Begrudgingly, I created an account and paid for the first month's service. Today, 6/1/2020, my cam became unresponsive and the meter shows no LTE service. I phoned all available phone numbers for owlcam and callpass and one line directs you to wait in a queue without any announcement of what you're waiting for. When I called into that line there were 30 calls ahead of me and each was taking about 10 minutes before the automated system counted down to 29 callsso roughly a 4 hour wait. I believe that this increase in cost and disregard for contracts already in place is neither customary nor fair.
I want my prior agreement honored. I expect that I will receive until 10/3/2020 at no further charge and that after that I will be expected to pay $9.99/month or $99/year for service. If Callpass LLC is unwilling or unable to provide service at this cost, I expect a full refund for the price of the camera of $349 in exchange for the device, power cable and adapter and a single dash mount kit.
I spoke with Mr. Jason A., president of Callpass and he explained that the transition of service from Owlcam to Callpass has been overwhelming and they have not had the resources to make it happen smoothly. He has offered the following resolutionto move my concern to the top of the customer support queue and refund this month's service. I accepted this resolution. I still believe that the agreements made by Owlcam should have been honored and the price matched but I would rather lose the months I have prepaid and have to pay more going forward than to lose the entire functionality of my camera system.
They took over Owl Cam, and the price for the service was originally $10 a month, or $99 a year. They are now charging $19.95 a month for this service
The company is now charging $19.95 a month for service that was promised to customers for $10 a month or $99 a year. This cost made many people such as my self buy this $350 product. Now they are charging a unreasonable amount after many people bought this $350 dash camera and its no longer able to be used.
I would like the company to change back to offering $10 a month/ or $99 a year OR refund the $350 price on my camera.
We appreciate Mr ***'s complaint unfortunately his complaint needs to be with the original company Owl Camera Inc which is now out of business. Our company has been contracted to provide service for existing camera owners and future camera sales. We did not sell Mr *** or any camera owner the originally purchased cameras thus do not have the ability nor responsibility to provide a refund of any type. Mr *** is welcome to subscribe at the listed price for LTE 4G service and support. Our pricing is independent of original purchased plans and is designed to continue service moving forward and is in no way reflective of or associated with Owl Camera Inc or retail stores such as Best Buy where cameras were originally sold.
My company purchased over 550 GPS devices and the most recent 200 or so are not working.
Throughout the last 3 years I have purchased 566 GPS devices for my Buy Here Pay Here dealership with Call Pass/ iGotcha. The devices seemed to be working fine until they switched from Verizon network to the AT&T network. I have now noticed that approximately half of my devices I have purchased (approximately 180 purchased) in the last year are not working. I have over 125 devises that are not working. I reached out to the company about this and they said I must have installed them wrong. I went through about 20 devices and reinstalled them and they began working again. However, they would work for 7-10 days and stop locating again. There is a major issue with the AT&T devices (newest devices they sell). They will work when you install them and for about 2-8 weeks before they just quit locating. I have been forced to switch to a different company and put a GPS in a vehicle I had already paid Call Pass to GPS. I simply cannot risk using their products and not finding vehicles. I reached out to my sales rep about this (Tim *** and he simply said they are clueless to why I am having these issues. He just said he is sorry I am having issues with over 20% of the products I purchased. I have spent over $50k with this company and they are just clueless to why their products are not working.
I would like a refund for the devices that are not working (over 100). I would return them, however half are on vehicles that I might never see again because the GPS is not tracking them. If/when I do find the cars with a Call Pass/iGotcha GPS on them I can then send their GPS back. Getting a refund for a poor product is the least of my trouble. I still have over $500,000 in vehicle loans that are using Call Pass GPS that I cannot track.
Contact Name and Title: Jason A. President
Contact Phone: ***1395
Contact Email: ***@callpasstech.com
We acknowledge the customers complaint and have tried several times to triage the units with the customer but the customer has been unresponsive to all calls relating to the manner. Our head of customer support and our Operations manager have left countless messages with the customer to discuss troubleshooting, tips to assist with installs and triage and other possible ways to bring devices online. Additionally attempts have been made to resolve the perceived issue of non reporting devices both in the form of replacements and refunds but again the customer refuses to communicate with management. We have several disparaging emails from the customer to our account manager who unfortunately has no ability to provide restitution monetarily as the customer appears to be demanding. Further more the customers claims of the number of units that are non responsive is not accurate nor is the assumption and accusation of the cause of the non responsive devices. Our company has over 900,000 devices deployed over the years so any claim that 50% or more are not responsive is simply not factual or accurate. Company policies are clearly stated with terms of service, RMA and Return processes in addition to request for refunds. This customer has made a decision to ignore our companies efforts to assist and resolve the matter and chosen to take a public stance and use a public forum to smear our companies name and reputation, which appears consistent with other "reviews" provided by this customer. As always we welcome the opportunity to discuss all solution options and honor our SLA's to not only this customer but the thousands of customers we support daily. We strongly recommend that this customer take the time to speak with our management team to resolve the issue in a manner they find satisfactory, again we welcome the opportunity to assist with this matter.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not sure what they are referring to. I am not sure how much effort you have put into contacting us or what number you have called, but they only time I hear from Call Pass/iGotcha is when you are trying to sell me on more units. My number for my business is located on my website, email, ect. and it is only myself and my assistant here and I have never receiver a call or message from your company. I have even reached out and spoken to the support department and they have never been able to locate my vehicles. I end up getting them back after skip tracing for the address through other outlets and when I do the GPS is still installed. I install the GPS again and it quits working 7 days later. I do not really care how many devices you sell and how many work for others. I know how many I have that do not work consistently. I noticed other complaints from customers experiencing the same issues I am. I switched to Goldstar GPS. I have the same cars and the same mechanics installing them and have yet to have one fail.
we bought devices around tax time, and they worked when we installed them and later stopped.
Around tax time hammonds auto bought 20 devices or more, we put them on the car's and the device's stopped tracking with in a day or two. We called callpass and they talked to us like it was our problem and we hooked them up wrong, After a while of going through taking them off and putting more back on, (which is very hard,costly and time consuming) we called other dealers who used callpass and they stated to us that they where having the same problem. Callpass's solution to us was to take the devices off and send them while buying more to replace those and they would check them, knowing darn well the hole time the issue was them and their product. We just sent 10 device's back to them, and all we really want is our money back. which is over $1,000.00. for a product that didn't work and cost our business more then we spent on the dvice's.
Refund for all new device's that we bought that didn't work.
We recognize and acknowledge the complaint about devices not working. We offer a very simple return policy that allows for a refund if devices are returned. To date *** has returned 1 device in which they have received a refund for the device. It appears they put in a ticket request of 5-28-19 that they were returning 10 devices and expecting a refund. It also appears that this complaint same day-seems unfair to categorically imply wrong doing when we have just been notified of the returning of devices. As always if the devices are returned we will refund the return. We regret that there are multiple reasons for device failures in Hammond's geographic region. We have been working with other dealers in the area with partners to resolve the issues. We understand that Hammond's has made a decision not to allow us access to work on the issues and have decided to take their business elsewhere which we regret yet completely understand. We apologize for any issues and hope to have an opportunity to service Hammond's in the future.
(The consumer indicated he/she DID NOT accept the response from the business.)
Today is the first time *** Auto Sale's is hearing that call pass will refund our money. Call pass agreed to refund only the device's that had not been activated yet, in which we only had one. The ten that we sent in was activated and stopped working a day or two after being installed, and we also have more that we need to take off the vehicle's. We called call pass to make them aware that there was 10 device's on the way and that we would like to talk to someone about getting a refund. And we were told that they didn't know if we would get a refund, they would have someone to call us back. someone did call from call pass that day and told us that they had cleared up the matter with the devices and they where now working because of some type of new update they sent to them. When I tried to track a device that had not been working, it still didn't work. We called call pass, they sent another update and as of today it still is not working. *** Auto decided to go with another company because we were lied to about the devices not working and call pass's only solutions was for us to take the non working devices off send them in and wait for replacements. We told them what would satisfy us , would be if they sent us working devices to replace the non working devices, and not make us pay for them up front and trust that we would send in the non working devices. Call pass made it plain and clear that they would not refund devices that had been installed, they would only replace them when we send them in. If call pass would have told us that they would refund our money for the devices , we would never have took this matter this far. We have also had call's from other dealer's asking where we took our business, and if they could have the contact information. So I don't think call pass has helped other dealer's. I think it is rude and unprofessional for call pass to imply that they our just now being notified of the returning devices and we are expecting a refund, When they have never offered a refund for the installed non working devices. this has been an on going matter for months, for them to imply that they offered a refund and that we are just now sending devices and expecting a refund is ridiculous and so miss leading. If call pass will refund our money for all non working devices including installed and still not working, we will be satisfied.
We appreciate Hammond's business. A refund for the 10 devices was processed on Friday May 31st after receiving the devices.
I've been a Dealer for over ten years. IGOTCHA GPS by CALLPASS TECH Is by far the best device I've used. I was with *** and ***. Igotcha has always work very well and there Support Team are very Helpful. If any Dealer needs a reference they can contact me. They are state of the art and will out track anything i've used before.
Very dissatisfied with Callpass Tech. My company was never informed the units would "deactivate" after 2 years with no way to reactivate them without buying new units. Now we are stuck with units that we can not use, that are paid for and with no refund for unused units.
VERY DISSATISFIED ! Units don't work half the time. Very poor customers service.
Just left us hanging on TMobile devices, said would work to end of year and then cut off in June. Sometimes when you try to get location on units, it says "Successfully hit" when it has not. VERY DISSATISFIED !