Cals Automotive Incorporated

IN RESPONSE TO YOUR LETTER ON FEBABOUT A CUSTOMER COMPLAINTTHE CUSTOMER CAME FOR A CHECK ENGINE LITE ON AND FOR A STATE INSPECTION ABOUT 1/26/AT THAT TIME WE PERFORMED A SMOKE TEST ON THE VEHICLE FOR AN EVAP CODE PROBLEM AND FOUND TWO LEAKS IN THE INTAKE MANIFOLD AREATHESE WERE
MINOR PROBLEMS SO WE ADDRESSED THE PROBLEMS AND RESET THE COMPUTER SO THAT THE CUSTOMER COULD PERFORM A DRIVE CYCLE PROCEDURE TO RESET THE COMPUTER MONITORS TO READY THE VEHICLE FOR THE EMISSION TESTSWHILE ROAD TESTING THE VEHICLE WE NOTICED THE REAR END OF THE VEHICLE WAS KNOCKING AND WE PUT THE VEHICLE UPIN THE AIR AND FOUND THE REAR TRAILING ARMS WERE BADWE POINTED THIS OUT TO THE CUSTOMER AND SHE STATED THAT SHE HAD A HANDLING PROBLEM WITH THE VEHICLE COMING OVER ONE OF THE BRIDGES: THE VEHICLE VEERED HARD ONE WAY WHICH WOULD COROSPOND TO THE REAR END SHIFTING THE PARTS WERE ORDERED AND AN APPOINTMENT WAS MADE FOR 2/3/AND THAT THE PARTS WERE ABOUT $APIECE FOR THE 4ARMSISTATED THAT I WOULD PUT THE BILL FOR THE ENGINE REPAIRS ON THE NEXT INVOICE WHEN WE DID THE INSPECTION AND FIX THE ARMS,THE WORK WAS PERFORMED 2/3/AND THE CUSTOMER WAS GOING TO WAIT AROUND FOR THE CAR, HOWEVER THE REPAIRS WERE GOING TO TAKE SOMETIME AND THE CUSTOMER STATED SHE HAD A JOB INTERVIEW AT TWO OCLOCK IN THE AFTERNOON, SO OFFERED THE USE OF MY VEHICLE TO HER FOR THE ERRANDS SHE NEEDED TO PERFORM WHICH SHE GLADLY ACCEPTEDABOUT ONE OCLOCK I CALLED TO SAY THE VEHICLE WAS DONE AND THAT SHE WOULD BE DOWN TO PICK THE CAR UP, ABOUT TWENTY AFTER ONE THE CUSTOMER ENTERED AND HURRIDLY HANDED ME THE CREDIT CARD STATING THAT SHE NEEDED TO GET TO THE JOB INTERVIEW BY TWO OCLOCKTHE CREDIT CARO HAD TOBE SWIPED TIMES TO GET IT THROUGHI PRESENTED THE CREDIT CARD SLIP WITH THE THREE INVALID ENTRIES AND THE ONE THAT ACTUALLY WENT THROUGH FOR THE PURCHASE, AND KEPT THEN ON SIGNATURE SLIPEVERYTHING WAS GIVEN BACK TO THE CUSTOMER.THE CREDIT CARD, SLIP AND INVOICE MARKED, PAID CREDIT CARDI WILL ADMITT UNDER THE TIME CONTRANTS IT WAS A BIT HECTIC BUT EVERYTHING SEEMED FINE AND THE CUSTOMER ONCE AGAIN THANKED ME FOR THE USE OF MY VEHICLE AND LEFTSHE HAS BEEN A VALUED CUSTOMER FOR OVER TWELVE YEARS AND THIS WAS TOTALLY UNEXPECTEDIMUST APOLIGIZE FOR THIS ONE TRANSACTION OVER THESE MANY YEARS IF IT WAS HANDLED WRONGLY, -CALVIN F