While we are disappointed that the customer was unhappy with their overall Payability experience, we do need to respond to these claims as they are completely untrue and defamatory. In short, we did not take $1,300 and we did in fact honor the free trial. Please see the attached statement that...
details the payments made to the customer including the Federal Reference Numbers. We never took money from the customer, this is a completely false claim. The free trial period was 1 week, which on the attached statement you can see that no fees were charged from 6/**/17 to 6/**/17. The claim that the free trial was not honored is not true.In addition, we made special concessions for this customer including discounting our fees after the free trial.
While we are disappointed that the customer was unhappy with their overall Payability experience, we do need to respond to these claims as they are completely untrue and defamatory. In short, we did not take $1,300 and we did in fact honor the free trial. Please see the attached statement that...
details the payments made to the customer including the Federal Reference Numbers. We never took money from the customer, this is a completely false claim. The free trial period was 1 week, which on the attached statement you can see that no fees were charged from 6/**/17 to 6/**/17. The claim that the free trial was not honored is not true.In addition, we made special concessions for this customer including discounting our fees after the free trial.