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Calvin's Furniture

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Calvin's Furniture Reviews (2)

March 23, 2015Revdex.com100 Bryant Woods SouthAmherst, NY 14228Re: [redacted]Repair IssuesDear [redacted]:We are responding to our customer's concerns regarding repairs for the purchase of their Flexsteel chair and sofa. Their first request for service was 11/26/1 . Their sofa had...

some pulled threads in need of repair and their chair had frame issues.We sent our service rep the day after Thanksgiving, ho advised he could not repair the chair and that it would have to be sent back to the factor At that ti e we requested a return authorization for the chair which was received 12/15/14, and a part request for the sofa that needed repair for loose stitching. We called the customer 12/16/15 to set u a pick-up day of 12/29/14 to return to Calvin's. Our vendor truck was then delayed and picked up the chair at Calvin's 1/20/15.The part for the sofa took several months and was received 3/3/15. We again sent out our service rep, 3/9/15 who advised us that he could not repair the sofa. We then brought the sofa back to Calvin's and were advised we could in deed complete the repairs of the sofa here instead of shipping back to the factory. The repair was completed on 3/16/15 and t e chair had been returned from the factory. We then advised the client he could review the repairs at Calvin's prior to delivery.The client was not able to take time to review and advised that delivery could be set for 3/20/15 and requested early a.m. for our first stop.The customer has been extremely cordial throughout he whole process and we can understand his frustration with the timeframe involved., He did say he wanted his money back, but when we called him to set up reviewing these items and delivery, he accepted a delivery appointment for Friday, March 20th. Delivery was complete 3/20/1S.Best regards,[redacted]Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

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