Calvin's Tailoring

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please refer to attachment for details of why the matter is not resolved. Calvin's has not taken responsibility for the issue nor have they offered reimbursement  as requested. I am again requesting reimbursement for expenses incurred and the cost of the dress.
Regards,
[redacted]

I have read the complaint filed by [redacted] and her side of the story is drastically different from what actually happened. In the statement, she said that the dress is brand new however from my many years of experience all of my customers who have brought in a new dress have a price tag still on the...

dress. They have told me not to cut away the price tag just in case they wanted to return the dress. On 5/27/16 when [redacted] brought the dress to me, she never said the dress was brand new and there was no price tag so I had no idea that the dress was new. Originally she wanted the dress to cover her feet but to show the top of her shoe, and I did exactly what she wanted. She picked up the dress on 6/3/16 but she did not try it on in the shop. The next day she returned and said the dress was still too long, but it wasn't too long. She just changed her mind, now she wanted the dress to be even shorter to show parts of her toes and I hem up the dress only about half an inch. I told her that I would not charge her for it, and I also told her that if she changes her mind like that next time then I will charge her more. It took me four days to do the dress again, then when she came back to pick up the dress with the shoes that she wanted to wear. She tried it on right there and was very happy, saying thank you many times and then went home. After two days she called me and said the dress was dirty, I told her to come in and show me the dress. When she showed me the dress I thought it was okay, there weren't any visible stains. She told me to pay her back the $55 she paid for the dress to be hem. I told her no because I have spent 3 hours, not including the second time and now she wants me to pay her back in full. I was never rude to her, I simply told her to find another tailor to fix her clothes for her in the future since she falsely accused me of staining her dress. Three days later she comes back and demanded that I pay her $35 to clean her dress, again I told her no. In my six years of opening my own business, this is the first time someone has filed a complaint and it is not true at all. She altered many parts of the story, from saying that I failed to hem the dress properly even though she changed her mind, then stating that she took the dress home to try it on the second time I fixed it even though she tried it right at the shop. In the Desire Settlement, she even mentioned she that has been a customer for several years but she only started coming couple months ago and only came by a total of 3 times. Two of the times was just hemming pants for only $6 each and the third time was the dress, not a long time loyal customer like she stated. It is amazing how many lies she put in the complaint, I deal with my customers one on one and then personally work on their clothes myself. I definitely would not mistreat my customers because if I did I would be out of business. I wanted to respond to this complaint as soon as possible to clear up the issue, to keep my business integrity.