Customer wanted to put a stop payment on their check since we hadn't received it after mailing daysOur Customer Service/Collection person was informed by customer on the 9th day at 2:pm he was going to put a stop payment on the check At that time payment had not been received or posted However, our AcctsReceivable person, who operates from another location, was already on the way to our mailbox location and had deposited the customer's check before returning to the office AcctsReceivable did not receive message concerning the stop payment until after returning to the office from the bank Upon A/R returning to the office, they informed Customer Svcof the deposit of the check, which customer service in turn sent a message to our customer and mailed a revised statement showing the payment We always deposit and post payments upon receipt and never leave them 'sitting' or 'disregarded' in our officeIt has and always will be our goal to post all payments immediately Unfortunately, in this case, the timing of customer informing Customer Service of the stop payment on their payment and AcctsReceivable retrieving the mail and depositing the check all happened within a very small window of time at two different locations and couldn't have been avoided or done differently Due the confusion surrounding the narrow time frame of events we have posted a credit for the stop payment charge we billed to our customer
Customer wanted to put a stop payment on their check since we hadn't received it after mailing daysOur Customer Service/Collection person was informed by customer on the 9th day at 2:pm he was going to put a stop payment on the check At that time payment had not been received or posted However, our AcctsReceivable person, who operates from another location, was already on the way to our mailbox location and had deposited the customer's check before returning to the office AcctsReceivable did not receive message concerning the stop payment until after returning to the office from the bank Upon A/R returning to the office, they informed Customer Svcof the deposit of the check, which customer service in turn sent a message to our customer and mailed a revised statement showing the payment We always deposit and post payments upon receipt and never leave them 'sitting' or 'disregarded' in our officeIt has and always will be our goal to post all payments immediately Unfortunately, in this case, the timing of customer informing Customer Service of the stop payment on their payment and AcctsReceivable retrieving the mail and depositing the check all happened within a very small window of time at two different locations and couldn't have been avoided or done differently Due the confusion surrounding the narrow time frame of events we have posted a credit for the stop payment charge we billed to our customer