CalWest Printing & Reproductions

Final Consumer Response /* (2000, 9, 2017/07/18) */
Please close the complaint

Initial Business Response /* (1000, 5, 2015/11/13) */
Our corporate policies were clearly explained to this customer, there should be no confusion
Our touch up policy is as follows: anytime within year of application date, we will touch vehicle up at no chargeThis vehicle was well past a
year when the customer asked for a touch upKrown is an annual application, the vehicle was due to be re-sprayed in August
Initial Consumer Rebuttal /* (3000, 7, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The circumstances were different in this case due to the car being smashed since Feb 21, and repairs not completed until Oct16,
Final Business Response /* (4000, 11, 2015/12/09) */
Our corporate policies are clear