This is Darran Johnson, owner/office at the Liberty Tax Store at [redacted] *** The customer, Mrs [redacted] , along with her boyfriend came and had their taxes filed with usI personal did her boyfriends return, my assistant manager did Mrs [redacted] 's returnI finished her boyfriends return and was asked over by my assistant to discount Mrs [redacted] 's fees, as she was already upset by the amount of her returnI discounted her return by $100, and proceeded to explain all the fees to herMy assistant manager then proceeded to finish her return and she explained our fees AGAIN to Mrs [redacted] I truly don't understand the confusion, not only did I and my assistant manager explain the cost associated with the return, but her boyfriend has filed with us for probably 5+ yearsI'm sure even if she didn't understand, he should've been able to mediateI can't do nothing about the $fee because it is a bank fee associated so the customer doesn't have to pay upfrontI further don't understand why the customer is asking for $back
This is Darran Johnson, owner/office at the Liberty Tax Store at [redacted] The customer, Mrs. [redacted], along with her boyfriend came and had their taxes filed with us. I personal did her boyfriends return, my assistant manager did Mrs. [redacted]'s return. I finished her...
boyfriends return and was asked over by my assistant to discount Mrs. [redacted]'s fees, as she was already upset by the amount of her return. I discounted her return by $100, and proceeded to explain all the fees to her. My assistant manager then proceeded to finish her return and she explained our fees AGAIN to Mrs. [redacted]. I truly don't understand the confusion, not only did I and my assistant manager explain the cost associated with the return, but her boyfriend has filed with us for probably 5+ years. I'm sure even if she didn't understand, he should've been able to mediate. I can't do nothing about the $49.95 fee because it is a bank fee associated so the customer doesn't have to pay upfront. I further don't understand why the customer is asking for $100 back.
This is Darran Johnson, owner/office at the Liberty Tax Store at [redacted] *** The customer, Mrs [redacted] , along with her boyfriend came and had their taxes filed with usI personal did her boyfriends return, my assistant manager did Mrs [redacted] 's returnI finished her boyfriends return and was asked over by my assistant to discount Mrs [redacted] 's fees, as she was already upset by the amount of her returnI discounted her return by $100, and proceeded to explain all the fees to herMy assistant manager then proceeded to finish her return and she explained our fees AGAIN to Mrs [redacted] I truly don't understand the confusion, not only did I and my assistant manager explain the cost associated with the return, but her boyfriend has filed with us for probably 5+ yearsI'm sure even if she didn't understand, he should've been able to mediateI can't do nothing about the $fee because it is a bank fee associated so the customer doesn't have to pay upfrontI further don't understand why the customer is asking for $back
This is Darran Johnson, owner/office at the Liberty Tax Store at [redacted] The customer, Mrs. [redacted], along with her boyfriend came and had their taxes filed with us. I personal did her boyfriends return, my assistant manager did Mrs. [redacted]'s return. I finished her...
boyfriends return and was asked over by my assistant to discount Mrs. [redacted]'s fees, as she was already upset by the amount of her return. I discounted her return by $100, and proceeded to explain all the fees to her. My assistant manager then proceeded to finish her return and she explained our fees AGAIN to Mrs. [redacted]. I truly don't understand the confusion, not only did I and my assistant manager explain the cost associated with the return, but her boyfriend has filed with us for probably 5+ years. I'm sure even if she didn't understand, he should've been able to mediate. I can't do nothing about the $49.95 fee because it is a bank fee associated so the customer doesn't have to pay upfront. I further don't understand why the customer is asking for $100 back.