By way of introduction, we are a rental companyWe specialize in providing items for parties, on a rental basisPlease see our website for more detailFor the purposes of explaining the business issues related to the complaint, please understand that the products, services and experience we provide is a consumableThe products themselves are not consumables, but the revenue model that produces income and allows all business such as ours to exist, isFor instance, if a client obtains a guaranteed reservation for a chair rental for a given date, then the availability of that chair is no longer available to any other renterIf the chair is reserved for that given date, and for a client driven reason does not get used, then the cost to provide that chair is coveredHowever, as in this case, if the client decides not to use the chair and also does not want to pay for the guaranteed reservation that protected that chair for his use and denied its availability to all other interested parties, the engagement has been consumedIt is impossible to ever capture revenue from that specific date for that chair rental ever again.Specific to the reservation/complaint, it is important to understand the primary components to the $client approved charge.• $– Delivery Fee• $– Product Rental• $– PiFee• $– Damage Waiver Fee• $– Ohio Sales TaxThe Product Rental Fee subsidizes the labor, fuel and truck costs since the cost of delivery and picking up well exceed the transportation fees.On the basis of the above, and specific to this reservation and the complaint that ensued, the following are the simple facts and are irrefutableI will not address the versions of the oral exchanges since there is some difference and a single agreed upon version is unobtainableBoth parties do agree that the client sought and received a guaranteed reservation and the delivery (under special request – the company granted the request for a very early in the week delivery) was for November 21st for use on Thanksgiving November 24th.Late in the afternoon of the November 21st around 5:00pm or so, the client inquired as to when the order might be deliveredAt that time, the client was advised that due to circumstances that were out of the company’s control (extraordinary traffic – as widely reported in the media) deliveries were running later than usualThe client indicated that they very much wanted the delivery to still be made that day, though it would be delivered in the early evening hoursThe client’s order was then loaded on the truck, along with others, and the truck left for the client’s locationThe delivery truck arrived on or about 7:20pmThe driver was unable to get the client to come to the door to receive the deliveryThe driver waited patiently in case the client was briefly tied upSoon after, the driver tried calling the client and was advised, while at the clients location, that the client changed their mind and no longer wanted the itemsThe client sent the driver on.The next day, the client requested a full refund and the request was forwarded for considerationUpon understanding that the client changed their mind upon arrival and through no fault of the company; the request was denied.However, upon further consideration, I have approved a refund of the pifee as well as the Damage Waiver Fee since we did not need to make the trip to the client’s home to pick up the items the following week and the client did not expose the products to accidental damageI cannot approve the refund of the Product Rental Fee as it was a “consumable” and could not be provided to others for the same date and never will be again.I do approve the above refunds, but with the following concerns and observationsThe client is clearly comfortable with writing and transmitting their thoughts and concerns as they have with the Ohio Attorney General’s office as well as the Cincinnati Revdex.comA simple email would have been appreciated with the same concerns rather than willfully skipping that very reasonable step and directing it to the outside entities for interventionAlso, in the very short time that occurred between the 5:00pm conversation, and subsequent cost/effort, whereby the client insisted on receiving the products that evening, and the arrival time of 7:20pm...a phone call would have been appreciated rather than allowing the cost/effort to be incurred with no intention of accepting the deliveryUpon receiving the client’s acceptance of the funded resolution, the original form of payment will be credited as noted above
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ---Below is the response I received from my original complaint against Camargo Rental Center number ***It is filled with misinformationI would not bother with continuing to address this matter but I have the credit card and phone records to prove when the original calls and credit card transaction took place and provide evidence of Mr M*** mis-truths in his responseI called the business on Wednesday for a delivery the following day, not Thursday for a delivery the same day as MrM*** representsI have records of this callI placed the charge on Wednesday for delivery the following dayThere are many other revisions and denials of the facts by MrM*** that are simply untrue including that there was an absence of specific details of the time the rental furniture had to be dropped off; I was implicit of the start time of my event and the time the furniture needed to be delivered byI did call to "ask" for my refund of delivery charges the day the equipment was returned but that was only after Kate, the sales person, committed to credit the delivery fee when delivering the furniture lateThis is a factIt's unfortunate that MrM*** has chosen to revise the facts of this complaint and also to imply that I "threaten" retaliation by filing a legitimate complaint, through the proper channel and means, with facts that can be corroboratedI ask that you post this response to MrM*** response and allegations, my original complaint stands and has not been resolved and it is inappropriate that his less than factual response be what reviewers see as the final word on a legitimate complaintMESSAGE FROM BUSINESS: Ms***: I have investigated the customer’s claim and have found that it contains many untrue statementsSetting that aside and addressing only the actual facts, the following is a true and accurate statement: On Thursday morning, the customer called Camargo Events indicating he had failed to place an order leading up to his party on Thursday eveningThe Event Specialists became very empathetic to his pleas for an order, an order he requested delivered on the same day (which is unusual)The event specialist accepted the order and made arrangements for the delivery of the productsAt no time was there a discussion indicating any order constraints other than it must be delivered by 6:00pmOn or about 5:00pm, the customer called and demanded the order’s imminent arrivalThe Event Specialist determined that the order was going to arrive precariously close to 6:00pm and once again, became very empatheticThe Event Specialist internalized the adverse phone call and took it upon herself to travel to the Company’s warehouse, load her own car with the products, and deliver them directly to the client; well before 6:00pmThe client gratefully accepted the highly unusual delivery by a non-qualified person whose responsibility does not include physically pulling orders, much less loading them and delivering themThe following day, the customer called and demanded his delivery and his pifees be creditedSetting aside the emotions on both sides, it was quickly determined by various managers that this was not only an undeserved credit request, but was actually quite shocking someone would demand suchIn summary, an order was receivedThe items were deliveredThe items were usedThe items were then picked upThe order was closedThe Company did not fail to perform in any mannerThe client signed an order and the order was fulfilled without deviation from the customer’s acceptanceIt should be noted that the customer could have picked up the items at any timeFurther, he accepted special delivery and at no time disclosed he objected to the delivery fees or planned to not pay the delivery fees prior to receiving and enjoying the use of the rented productsEditorially, it is disturbing a customer who does not get his way and threatens retaliation by way of the Revdex.com or other non-legal means, is so readily accommodatedThe Company accepts thousands of orders a year and has at least a 99.99% satisfaction rating-*** ** ***
Ms. [redacted]: I have investigated the customer’s claim and have found that it contains many untrue statements. Setting that aside and addressing only the actual facts, the following is a true and accurate statement: On Thursday morning, the customer called Camargo Events indicating he had...
failed to place an order leading up to his party on Thursday evening. The Event Specialists became very empathetic to his pleas for an order, an order he requested delivered on the same day (which is unusual). The event specialist accepted the order and made arrangements for the delivery of the products. At no time was there a discussion indicating any order constraints other than it must be delivered by 6:00pm. On or about 5:00pm, the customer called and demanded the order’s imminent arrival. The Event Specialist determined that the order was going to arrive precariously close to 6:00pm and once again, became very empathetic. The Event Specialist internalized the adverse phone call and took it upon herself to travel to the Company’s warehouse, load her own car with the products, and deliver them directly to the client; well before 6:00pm. The client gratefully accepted the highly unusual delivery by a non-qualified person whose responsibility does not include physically pulling orders, much less loading them and delivering them. The following day, the customer called and demanded his delivery and his pick-up fees be credited. Setting aside the emotions on both sides, it was quickly determined by various managers that this was not only an undeserved credit request, but was actually quite shocking someone would demand such. In summary, an order was received. The items were delivered. The items were used. The items were then picked up. The order was closed. The Company did not fail to perform in any manner. The client signed an order and the order was fulfilled without deviation from the customer’s acceptance. It should be noted that the customer could have picked up the items at any time. Further, he accepted special delivery and at no time disclosed he objected to the delivery fees or planned to not pay the delivery fees prior to receiving and enjoying the use of the rented products. Editorially, it is disturbing a customer who does not get his way and threatens retaliation by way of the Revdex.com or other non-legal means, is so readily accommodated. The Company accepts thousands of orders a year and has at least a 99.99% satisfaction rating. [redacted]
By way of introduction, we are a rental company. We specialize in providing items for parties, on a rental basis. Please see our website for more detail. For the purposes of explaining the business issues related to the complaint, please understand that the products, services and experience we...
provide is a consumable. The products themselves are not consumables, but the revenue model that produces income and allows all business such as ours to exist, is. For instance, if a client obtains a guaranteed reservation for a chair rental for a given date, then the availability of that chair is no longer available to any other renter. If the chair is reserved for that given date, and for a client driven reason does not get used, then the cost to provide that chair is covered. However, as in this case, if the client decides not to use the chair and also does not want to pay for the guaranteed reservation that protected that chair for his use and denied its availability to all other interested parties, the engagement has been consumed. It is impossible to ever capture revenue from that specific date for that chair rental ever again.Specific to the reservation/complaint, it is important to understand the primary components to the $283.99 client approved charge.• $25.00 – Delivery Fee• $197.00 – Product Rental• $25.00 – Pick-up Fee• $19.70 – Damage Waiver Fee• $17.29 – Ohio Sales TaxThe Product Rental Fee subsidizes the labor, fuel and truck costs since the cost of delivery and picking up well exceed the transportation fees.On the basis of the above, and specific to this reservation and the complaint that ensued, the following are the simple facts and are irrefutable. I will not address the versions of the oral exchanges since there is some difference and a single agreed upon version is unobtainable. Both parties do agree that the client sought and received a guaranteed reservation and the delivery (under special request – the company granted the request for a very early in the week delivery) was for November 21st for use on Thanksgiving November 24th.Late in the afternoon of the November 21st around 5:00pm or so, the client inquired as to when the order might be delivered. At that time, the client was advised that due to circumstances that were out of the company’s control (extraordinary traffic – as widely reported in the media) deliveries were running later than usual. The client indicated that they very much wanted the delivery to still be made that day, though it would be delivered in the early evening hours. The client’s order was then loaded on the truck, along with others, and the truck left for the client’s location. The delivery truck arrived on or about 7:20pm. The driver was unable to get the client to come to the door to receive the delivery. The driver waited patiently in case the client was briefly tied up. Soon after, the driver tried calling the client and was advised, while at the clients location, that the client changed their mind and no longer wanted the items. The client sent the driver on.The next day, the client requested a full refund and the request was forwarded for consideration. Upon understanding that the client changed their mind upon arrival and through no fault of the company; the request was denied.However, upon further consideration, I have approved a refund of the pick-up fee as well as the Damage Waiver Fee since we did not need to make the trip to the client’s home to pick up the items the following week and the client did not expose the products to accidental damage. I cannot approve the refund of the Product Rental Fee as it was a “consumable” and could not be provided to others for the same date and never will be again.I do approve the above refunds, but with the following concerns and observations. The client is clearly comfortable with writing and transmitting their thoughts and concerns as they have with the Ohio Attorney General’s office as well as the Cincinnati Revdex.com. A simple email would have been appreciated with the same concerns rather than willfully skipping that very reasonable step and directing it to the outside entities for intervention. Also, in the very short time that occurred between the 5:00pm conversation, and subsequent cost/effort, whereby the client insisted on receiving the products that evening, and the arrival time of 7:20pm...a phone call would have been appreciated rather than allowing the cost/effort to be incurred with no intention of accepting the delivery. Upon receiving the client’s acceptance of the funded resolution, the original form of payment will be credited as noted above.
By way of introduction, we are a rental companyWe specialize in providing items for parties, on a rental basisPlease see our website for more detailFor the purposes of explaining the business issues related to the complaint, please understand that the products, services and experience we provide is a consumableThe products themselves are not consumables, but the revenue model that produces income and allows all business such as ours to exist, isFor instance, if a client obtains a guaranteed reservation for a chair rental for a given date, then the availability of that chair is no longer available to any other renterIf the chair is reserved for that given date, and for a client driven reason does not get used, then the cost to provide that chair is coveredHowever, as in this case, if the client decides not to use the chair and also does not want to pay for the guaranteed reservation that protected that chair for his use and denied its availability to all other interested parties, the engagement has been consumedIt is impossible to ever capture revenue from that specific date for that chair rental ever again.Specific to the reservation/complaint, it is important to understand the primary components to the $client approved charge.• $– Delivery Fee• $– Product Rental• $– PiFee• $– Damage Waiver Fee• $– Ohio Sales TaxThe Product Rental Fee subsidizes the labor, fuel and truck costs since the cost of delivery and picking up well exceed the transportation fees.On the basis of the above, and specific to this reservation and the complaint that ensued, the following are the simple facts and are irrefutableI will not address the versions of the oral exchanges since there is some difference and a single agreed upon version is unobtainableBoth parties do agree that the client sought and received a guaranteed reservation and the delivery (under special request – the company granted the request for a very early in the week delivery) was for November 21st for use on Thanksgiving November 24th.Late in the afternoon of the November 21st around 5:00pm or so, the client inquired as to when the order might be deliveredAt that time, the client was advised that due to circumstances that were out of the company’s control (extraordinary traffic – as widely reported in the media) deliveries were running later than usualThe client indicated that they very much wanted the delivery to still be made that day, though it would be delivered in the early evening hoursThe client’s order was then loaded on the truck, along with others, and the truck left for the client’s locationThe delivery truck arrived on or about 7:20pmThe driver was unable to get the client to come to the door to receive the deliveryThe driver waited patiently in case the client was briefly tied upSoon after, the driver tried calling the client and was advised, while at the clients location, that the client changed their mind and no longer wanted the itemsThe client sent the driver on.The next day, the client requested a full refund and the request was forwarded for considerationUpon understanding that the client changed their mind upon arrival and through no fault of the company; the request was denied.However, upon further consideration, I have approved a refund of the pifee as well as the Damage Waiver Fee since we did not need to make the trip to the client’s home to pick up the items the following week and the client did not expose the products to accidental damageI cannot approve the refund of the Product Rental Fee as it was a “consumable” and could not be provided to others for the same date and never will be again.I do approve the above refunds, but with the following concerns and observationsThe client is clearly comfortable with writing and transmitting their thoughts and concerns as they have with the Ohio Attorney General’s office as well as the Cincinnati Revdex.comA simple email would have been appreciated with the same concerns rather than willfully skipping that very reasonable step and directing it to the outside entities for interventionAlso, in the very short time that occurred between the 5:00pm conversation, and subsequent cost/effort, whereby the client insisted on receiving the products that evening, and the arrival time of 7:20pm...a phone call would have been appreciated rather than allowing the cost/effort to be incurred with no intention of accepting the deliveryUpon receiving the client’s acceptance of the funded resolution, the original form of payment will be credited as noted above
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ---Below is the response I received from my original complaint against Camargo Rental Center number ***It is filled with misinformationI would not bother with continuing to address this matter but I have the credit card and phone records to prove when the original calls and credit card transaction took place and provide evidence of Mr M*** mis-truths in his responseI called the business on Wednesday for a delivery the following day, not Thursday for a delivery the same day as MrM*** representsI have records of this callI placed the charge on Wednesday for delivery the following dayThere are many other revisions and denials of the facts by MrM*** that are simply untrue including that there was an absence of specific details of the time the rental furniture had to be dropped off; I was implicit of the start time of my event and the time the furniture needed to be delivered byI did call to "ask" for my refund of delivery charges the day the equipment was returned but that was only after Kate, the sales person, committed to credit the delivery fee when delivering the furniture lateThis is a factIt's unfortunate that MrM*** has chosen to revise the facts of this complaint and also to imply that I "threaten" retaliation by filing a legitimate complaint, through the proper channel and means, with facts that can be corroboratedI ask that you post this response to MrM*** response and allegations, my original complaint stands and has not been resolved and it is inappropriate that his less than factual response be what reviewers see as the final word on a legitimate complaintMESSAGE FROM BUSINESS: Ms***: I have investigated the customer’s claim and have found that it contains many untrue statementsSetting that aside and addressing only the actual facts, the following is a true and accurate statement: On Thursday morning, the customer called Camargo Events indicating he had failed to place an order leading up to his party on Thursday eveningThe Event Specialists became very empathetic to his pleas for an order, an order he requested delivered on the same day (which is unusual)The event specialist accepted the order and made arrangements for the delivery of the productsAt no time was there a discussion indicating any order constraints other than it must be delivered by 6:00pmOn or about 5:00pm, the customer called and demanded the order’s imminent arrivalThe Event Specialist determined that the order was going to arrive precariously close to 6:00pm and once again, became very empatheticThe Event Specialist internalized the adverse phone call and took it upon herself to travel to the Company’s warehouse, load her own car with the products, and deliver them directly to the client; well before 6:00pmThe client gratefully accepted the highly unusual delivery by a non-qualified person whose responsibility does not include physically pulling orders, much less loading them and delivering themThe following day, the customer called and demanded his delivery and his pifees be creditedSetting aside the emotions on both sides, it was quickly determined by various managers that this was not only an undeserved credit request, but was actually quite shocking someone would demand suchIn summary, an order was receivedThe items were deliveredThe items were usedThe items were then picked upThe order was closedThe Company did not fail to perform in any mannerThe client signed an order and the order was fulfilled without deviation from the customer’s acceptanceIt should be noted that the customer could have picked up the items at any timeFurther, he accepted special delivery and at no time disclosed he objected to the delivery fees or planned to not pay the delivery fees prior to receiving and enjoying the use of the rented productsEditorially, it is disturbing a customer who does not get his way and threatens retaliation by way of the Revdex.com or other non-legal means, is so readily accommodatedThe Company accepts thousands of orders a year and has at least a 99.99% satisfaction rating-*** ** ***
Ms. [redacted]: I have investigated the customer’s claim and have found that it contains many untrue statements. Setting that aside and addressing only the actual facts, the following is a true and accurate statement: On Thursday morning, the customer called Camargo Events indicating he had...
failed to place an order leading up to his party on Thursday evening. The Event Specialists became very empathetic to his pleas for an order, an order he requested delivered on the same day (which is unusual). The event specialist accepted the order and made arrangements for the delivery of the products. At no time was there a discussion indicating any order constraints other than it must be delivered by 6:00pm. On or about 5:00pm, the customer called and demanded the order’s imminent arrival. The Event Specialist determined that the order was going to arrive precariously close to 6:00pm and once again, became very empathetic. The Event Specialist internalized the adverse phone call and took it upon herself to travel to the Company’s warehouse, load her own car with the products, and deliver them directly to the client; well before 6:00pm. The client gratefully accepted the highly unusual delivery by a non-qualified person whose responsibility does not include physically pulling orders, much less loading them and delivering them. The following day, the customer called and demanded his delivery and his pick-up fees be credited. Setting aside the emotions on both sides, it was quickly determined by various managers that this was not only an undeserved credit request, but was actually quite shocking someone would demand such. In summary, an order was received. The items were delivered. The items were used. The items were then picked up. The order was closed. The Company did not fail to perform in any manner. The client signed an order and the order was fulfilled without deviation from the customer’s acceptance. It should be noted that the customer could have picked up the items at any time. Further, he accepted special delivery and at no time disclosed he objected to the delivery fees or planned to not pay the delivery fees prior to receiving and enjoying the use of the rented products. Editorially, it is disturbing a customer who does not get his way and threatens retaliation by way of the Revdex.com or other non-legal means, is so readily accommodated. The Company accepts thousands of orders a year and has at least a 99.99% satisfaction rating. [redacted]
By way of introduction, we are a rental company. We specialize in providing items for parties, on a rental basis. Please see our website for more detail. For the purposes of explaining the business issues related to the complaint, please understand that the products, services and experience we...
provide is a consumable. The products themselves are not consumables, but the revenue model that produces income and allows all business such as ours to exist, is. For instance, if a client obtains a guaranteed reservation for a chair rental for a given date, then the availability of that chair is no longer available to any other renter. If the chair is reserved for that given date, and for a client driven reason does not get used, then the cost to provide that chair is covered. However, as in this case, if the client decides not to use the chair and also does not want to pay for the guaranteed reservation that protected that chair for his use and denied its availability to all other interested parties, the engagement has been consumed. It is impossible to ever capture revenue from that specific date for that chair rental ever again.Specific to the reservation/complaint, it is important to understand the primary components to the $283.99 client approved charge.• $25.00 – Delivery Fee• $197.00 – Product Rental• $25.00 – Pick-up Fee• $19.70 – Damage Waiver Fee• $17.29 – Ohio Sales TaxThe Product Rental Fee subsidizes the labor, fuel and truck costs since the cost of delivery and picking up well exceed the transportation fees.On the basis of the above, and specific to this reservation and the complaint that ensued, the following are the simple facts and are irrefutable. I will not address the versions of the oral exchanges since there is some difference and a single agreed upon version is unobtainable. Both parties do agree that the client sought and received a guaranteed reservation and the delivery (under special request – the company granted the request for a very early in the week delivery) was for November 21st for use on Thanksgiving November 24th.Late in the afternoon of the November 21st around 5:00pm or so, the client inquired as to when the order might be delivered. At that time, the client was advised that due to circumstances that were out of the company’s control (extraordinary traffic – as widely reported in the media) deliveries were running later than usual. The client indicated that they very much wanted the delivery to still be made that day, though it would be delivered in the early evening hours. The client’s order was then loaded on the truck, along with others, and the truck left for the client’s location. The delivery truck arrived on or about 7:20pm. The driver was unable to get the client to come to the door to receive the delivery. The driver waited patiently in case the client was briefly tied up. Soon after, the driver tried calling the client and was advised, while at the clients location, that the client changed their mind and no longer wanted the items. The client sent the driver on.The next day, the client requested a full refund and the request was forwarded for consideration. Upon understanding that the client changed their mind upon arrival and through no fault of the company; the request was denied.However, upon further consideration, I have approved a refund of the pick-up fee as well as the Damage Waiver Fee since we did not need to make the trip to the client’s home to pick up the items the following week and the client did not expose the products to accidental damage. I cannot approve the refund of the Product Rental Fee as it was a “consumable” and could not be provided to others for the same date and never will be again.I do approve the above refunds, but with the following concerns and observations. The client is clearly comfortable with writing and transmitting their thoughts and concerns as they have with the Ohio Attorney General’s office as well as the Cincinnati Revdex.com. A simple email would have been appreciated with the same concerns rather than willfully skipping that very reasonable step and directing it to the outside entities for intervention. Also, in the very short time that occurred between the 5:00pm conversation, and subsequent cost/effort, whereby the client insisted on receiving the products that evening, and the arrival time of 7:20pm...a phone call would have been appreciated rather than allowing the cost/effort to be incurred with no intention of accepting the delivery. Upon receiving the client’s acceptance of the funded resolution, the original form of payment will be credited as noted above.