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Cambria Heights Car Wash

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Cambria Heights Car Wash Reviews (1)

Review: I brought my car to Cambria Car Wash for the first time on May [redacted], 2014. I have a brand new Nissan Rogue 2014. After leaving the car wash I went home and decided to wipe down my car. I notice 2 deep scratches on the hood of the car. In addition paint had chipped on the edge of the hood also. I was very upset discovering this, and I called the Nissan dealer the next day about this issue. He asked if I went to a car wash. He explained there's no way paint will just chip off of the car, or scratches just appear unless brushes were used on the car. I explained the brushes were used on the car. He advised I go back to the car wash and file a complaint. I did go to the car wash on May [redacted], 2014 and spoke to the [redacted]. He would only give me his first name. I explained what happened. His response was, how does he know it happened at his car wash and they are a brushless car wash. I explained to him brushes were used on the car prior to it going thru the remainder of the cycle. He said there's nothing he could do about it. I reiterated to him the scratches and paint peeling wasn't there before. He had me touch the brushes which I believe can cause damage to the paint of my car. He became offended when I asked why doesn't he have customers? He then said to me "this conversation is over." I got a business card from the cashier and left.Desired Settlement: I would like for the scratches to be fixed and the paint repaired. This is a brand new vehicle I purchased in March 2014. In addition, I know the scratches, and chipped paint on the hood wasn't there before.

Consumer

Response:

At this time, I have not been contacted by Cambria Heights Car Wash regarding complaint ID [redacted].

Sincerely,

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Description: CAR WASH & POLISH

Address: 208-15 Linden Blvd, CAMBRIA HEIGHTS, New York, United States, 11411

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