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Cambria Luxury Apartments Reviews (9)

Good Afternoon, the two issues that Ms [redacted] has raised are 100% unrelated so I will address them separately 1) Included with my initial response, I provided documentation from independent, licensed HVAC contractors, so we stand behind the measures taken to resolve her complaint The comments regarding a "family friend" are completely untrue ***, the Maintenance Supervisor, called approved vendors who are respected within our industry One of which she worked with at her previous employer, so she knows him better than the other two It is highly unlikely that any licensed, certified vendor would risk their credentials by providing an inappropriate assessment 2) I have attached a copy of Ms [redacted] 's lease agreement, move in condition form, as well as a copy of her move out statement On the signed move in condition form you will see it noted the apartment was in good condition upon move in, including a note that the carpet was "new" On the lease agreement, it reflects pet fees totaling $- $refundable, $nonrefundable On the move out statement, you will see that the apartment was left in poor condition, requiring blind replacement, carpet replacement, and bedroom door replacement, most of which was damaged by a pet We can provide receipts for all supplies and/or repairs On the move out statement, you will also see that the mailing address matches the address listed on this complaint, that would lead me to believe Ms [redacted] received the move out statement To date, we have not received it as "return mail" so we assume it was either delivered or lost by the USPS Finally, with respect to collecting packages after they had moved, Dean, who would have most likely been the person to help them, is our leasing agent, he does not deal directly with collections, so he would not have known about any balances due As stated in my initial response, the balance that Ms [redacted] owes is appropriate, we are willing to work out payment arrangements directly with her, however, she will need to contact the Cambria property manager

In response to complaint # [redacted] , I have researched the service requests associated with apartment #*** I found that Ms [redacted] did report her AC was not working properly in June & July of I also found that the site manager and maintenance team followed appropriate procedures while trying to determine the cause of her complaints [redacted] Management Services, Incis a professional management organization, therefore we expressly deny her accusation that a "family friend" looked at the AC unitInitially, the on site maintenance team, both of which are HVAC certified, looked at the unit to find there was nothing wrong When Ms [redacted] insisted the AC unit was still not working correctly, we hired different licensed HVAC contractors to look at the AC unit as well Each of these contractors also found nothing wrong with the AC unit, please see the attached documentation With respect to the move out charges, the bulk of what Ms [redacted] is being charged is for replacement of her carpet which was damaged by a petThe carpet was new when Ms [redacted] moved in, so she was charged accordingly, please see attached documentation Our records indicate we followed the appropriate move out procedures and mailed a copy of the move out statement to the address on file prior to sending the file to collections In order to discuss or dispute the move out charges, Ms [redacted] should contact the site manager directly to discuss Otherwise, we stand behind the move out charges as billed and no adjustments will be made as requested

Good Afternoon, the two issues that Ms. [redacted] has raised are 100% unrelated so I will address them separately.  1)  Included with my initial response, I provided documentation from independent, licensed HVAC contractors, so we stand behind the measures taken to resolve her complaint.  The comments regarding a "family friend" are completely untrue.  [redacted], the Maintenance Supervisor, called approved vendors who are respected within our industry.  One of which she worked with at her previous employer, so she knows him better than the other two.  It is highly unlikely that any licensed, certified vendor would risk their credentials by providing an inappropriate assessment.  2)  I have attached a copy of Ms. [redacted]'s lease agreement, move in condition form, as well as a copy of her move out statement.  On the signed move in condition form you will see it noted the apartment was in good condition upon move in, including a note that the carpet was "new".  On the lease agreement, it reflects pet fees totaling $300 - $150 refundable, $150 nonrefundable.  On the move out statement, you will see that the apartment was left in poor condition, requiring blind replacement, carpet replacement, and bedroom door replacement, most of which was damaged by a pet.  We can provide receipts for all supplies and/or repairs.  On the move out statement, you will also see that the mailing address matches the address listed on this complaint, that would lead me to believe Ms. [redacted] received the move out statement.  To date, we have not received it as "return mail" so we assume it was either delivered or lost by the USPS.  Finally, with respect to collecting packages after they had moved, Dean, who would have most likely been the person to help them, is our leasing agent, he does not deal directly with collections, so he would not have known about any balances due.  As stated in my initial response, the balance that Ms. [redacted] owes is appropriate, we are willing to work out payment arrangements directly with her, however, she will need to contact the Cambria property manager.

Do not rent here. Not luxury, poorly built and maintained. You hear every thing from other appartments. Dangerous people and dogs. Management, especially Amy are horrible, racists people that do not care about tenants. New owners stole thousands from us and Amy lied about everything. Be aware, false advertising, theives.

In response to complaint #[redacted], I have researched the service requests associated with apartment #[redacted].  I found that Ms. [redacted] did report her AC was not working properly in June & July of 2013.  I also found that the site manager and maintenance team followed appropriate...

procedures while trying to determine the cause of her complaints. [redacted] Management Services, Inc. is a professional management organization, therefore we expressly deny her accusation that a "family friend" looked at the AC unit. Initially, the on site maintenance team, both of which are HVAC certified, looked at the unit to find there was nothing wrong.  When Ms. [redacted] insisted the AC unit was still not working correctly, we hired 3 different licensed HVAC contractors to look at the AC unit as well.  Each of these contractors also found nothing wrong with the AC unit, please see the attached documentation.  With respect to the move out charges, the bulk of what Ms. [redacted] is being charged is for replacement of her carpet which was damaged by a pet. The carpet was new when Ms. [redacted] moved in, so she was charged accordingly, please see attached documentation.  Our records indicate we followed the appropriate move out procedures and mailed a copy of the move out statement to the address on file prior to sending the file to collections.  In order to discuss or dispute the move out charges, Ms. [redacted] should contact the site manager directly to discuss.  Otherwise, we stand behind the move out charges as billed and no adjustments will be made as requested.

In response to complaint #[redacted], I have researched the service requests associated with apartment #[redacted].  I found that Ms. [redacted] did report her AC was not working properly in June & July of 2013.  I also found that the site manager and maintenance team followed appropriate...

procedures while trying to determine the cause of her complaints. [redacted] Management Services, Inc. is a professional management organization, therefore we expressly deny her accusation that a "family friend" looked at the AC unit. Initially, the on site maintenance team, both of which are HVAC certified, looked at the unit to find there was nothing wrong.  When Ms. [redacted] insisted the AC unit was still not working correctly, we hired 3 different licensed HVAC contractors to look at the AC unit as well.  Each of these contractors also found nothing wrong with the AC unit, please see the attached documentation.  With respect to the move out charges, the bulk of what Ms. [redacted] is being charged is for replacement of her carpet which was damaged by a pet. The carpet was new when Ms. [redacted] moved in, so she was charged accordingly, please see attached documentation.  Our records indicate we followed the appropriate move out procedures and mailed a copy of the move out statement to the address on file prior to sending the file to collections.  In order to discuss or dispute the move out charges, Ms. [redacted] should contact the site manager directly to discuss.  Otherwise, we stand behind the move out charges as billed and no adjustments will be made as requested.

Good Afternoon, the two issues that Ms. [redacted] has raised are 100% unrelated so I will address them separately.  1)  Included with my initial response, I provided documentation from independent, licensed HVAC contractors, so we stand behind the measures taken to resolve her complaint.  The comments regarding a "family friend" are completely untrue.  [redacted], the Maintenance Supervisor, called approved vendors who are respected within our industry.  One of which she worked with at her previous employer, so she knows him better than the other two.  It is highly unlikely that any licensed, certified vendor would risk their credentials by providing an inappropriate assessment.  2)  I have attached a copy of Ms. [redacted]'s lease agreement, move in condition form, as well as a copy of her move out statement.  On the signed move in condition form you will see it noted the apartment was in good condition upon move in, including a note that the carpet was "new".  On the lease agreement, it reflects pet fees totaling $300 - $150 refundable, $150 nonrefundable.  On the move out statement, you will see that the apartment was left in poor condition, requiring blind replacement, carpet replacement, and bedroom door replacement, most of which was damaged by a pet.  We can provide receipts for all supplies and/or repairs.  On the move out statement, you will also see that the mailing address matches the address listed on this complaint, that would lead me to believe Ms. [redacted] received the move out statement.  To date, we have not received it as "return mail" so we assume it was either delivered or lost by the USPS.  Finally, with respect to collecting packages after they had moved, Dean, who would have most likely been the person to help them, is our leasing agent, he does not deal directly with collections, so he would not have known about any balances due.  As stated in my initial response, the balance that Ms. [redacted] owes is appropriate, we are willing to work out payment arrangements directly with her, however, she will need to contact the Cambria property manager.

Do not rent here. Not luxury, poorly built and maintained. You hear every thing from other appartments. Dangerous people and dogs. Management, especially Amy are horrible, racists people that do not care about tenants. New owners stole thousands from us and Amy lied about everything. Be aware, false advertising, theives.

My ac would never go past 79. At one point it got up to 91 degrees with the ac running all day, I have it all documented on my phone. We had to stay at my parents that night. We also paid  a 330$ bill because of our ac in our ONE bedroom apartment. One of the electricians stated we were lucky they sent him and that he is a family friend of theirs, and the lady maintenance also clarified that. It's not fair that we paid so much money for our ac to run constantly and it never get cool. I called aps and they said we were putting out enough kilowatts to run 25 refrigerators at one time which is almost impossible for a one bedroom apartment.  We gave you a deposit to move in and a 300$ pet deposit. Before we moved I gave them my forwarding address, yet we never received a bill from you for this charge after we moved. Me and my boyfriend has also came in at least three times to get packages after we moved and not once were we informed of these charges or given a bill. We has no idea the charges untill we got a letter from collections staying we owed and that we had been sent into collections. Now I have my name in collections and collectors call me five times a day. I am not standing down on this complaint because it is not fair. I don't know why we were never informed of out charges and just sent into collections.

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Address: 130 W Guadalupe Rd, Gilbert, Arizona, United States, 85233-3328

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