Cambria Suites Denver International

From: Tyler [mailto: [redacted] Sent: Friday, May 20, 2:PM To: Stephanie Sudduth Subject: Complaint ID [redacted] I am writing you in response to the complaint we received dated 5/11/ I was aware of this issue involving this guestThe guest was asked to leave due to the threatening nature of the interaction, Not due to a cent discrepancy over a cracker However, due to the fact that they did not spend the entire nightI have initiated a refund with the company they booked with, priceline.com Tyler Biederwolf General Manager

Complaint: ***
I am rejecting this response because: I Did not receive a refund from this company or priceline, not did my family and I act in any threatening mannerWe were treated terribly and there is no way that this woman that wrote back saying that I would receive a refund can possibly know what we had to go through that nightWe only dealt with Marisela who refused to give any manager infoI won't be satisfied until we receive a refund and they fix their cracker sign, and also coach their employees betterAlso, don't lie and tell me your working out a refund, I've received nothing from them, not even an apology and for someone who wasn't there dealing with the situation I don't appreciate you undermining it the way you didMy family had to pack and LEAVE in the middle of the night due to a disgruntled unhappy employee and you can't even own up to thatPretty pathetic business, you can bet you'll never see me ory family at any one of your establishments again! I just want my refund! It's the least you can do.
Sincerely,
Stephanie Brewer

From: Tyler [mailto:[redacted] Sent: Friday, May 20, 2016 2:00 PM To: Stephanie Sudduth Subject: Complaint ID [redacted]   I am writing you in response to the complaint we received dated 5/11/2016   I was aware of this issue involving this guest. The guest was asked to leave...

due to the threatening nature of the interaction, Not due to a . 50 cent discrepancy over a cracker.   However, due to the fact that they did not spend the entire night. I have initiated a refund with the company they booked with, priceline.com   Tyler Biederwolf General Manager.