I am in receipt of your complaint dated April 13, and will attempt to address the described issues. This vehicle was towed to our facility for a no start problemIt is our policy to charge for diagnostics for each and every repairIf a client chooses to have the repairs completed no
diagnostic fee is appliedShould clients not wish to have their repairs completed the diagnostic fee is charged but will be credited toward the repair if they bring the vehicle back within daysIn Ms***'s case, the vehicle had electrical problems that require further electrical diagnoses*** ***, whose name is on the invoice, authorized further diagnostics by phone at 9:am, April 7, 2015. They were given an estimate of about $2,to repair the no start problem but declined to have the work done at that timeMr*** informed us that they would bring the vehicle back for the repairs a few days later, (please note the diagnostic fee would be applied to the repairs then.) To diagnose the problem our technician had to remove the air box cover and pull down the wires inside to find the electrical problemHe did not put the air box cover back on the vehicle at that timeRemember, the vehicle did not run and they were going to bring it back to us a few days later for repairs, saving the technician AND Ms*** at repair timeWhen we were informed that this was unacceptable to Ms*** we had the vehicle towed back to our facility, reattached the air box, and had the vehicle towed back to Ms***'s home at no cost to Ms***/ Mr***We even offered to reduce the price of the repairs by $just for their "trouble".The tow driver tried to reach both Ms*** AND Mr*** when he got back to their home, but neither answered. We have gone above and beyond in attempting to help Ms*** and Mr*** with the repairs to this vehicleWe DID receive authorization for the diagnostics, have repaired their perceived grievance with the air box, and offered a discount on the repairs as a show of good faithNo refund will be granted. If you have any further questions, please call me at ***. Sincerely, *** ***
Complaint: ***
I am rejecting this response because: Cambridge is claiming that they would not have charge the diagnostics if we chose to get repairs there that was never told to usWe were told that the diagnostics Would be $Then the sales guy said because of the bad services of the mechanic leaving everything unwire and parts left on the passenger car seat we would get a discount when the car would get fixedHe acknowledge and accepted that those where not standards of the shopI did not hand them a vehicle with wires every where and I paid the DiagnosticsThey were aware of us picking up vehicle and should have done the proper workAlso Cambridge tow our car back to our home and just dumped the vehicle and left keys in console without notifying anyoneI had to call them to see where my vehicle was at and they said they had dropped it of hours agoNo regards for my vehicle and definitely not customer serviceTo Cambridge it was just of way of saying they did not need our businessThey did not go above and beyond for anyoneI wanted this complaint on the Revdex.com website for customers to be awareAfter this incident we did some asking and several people have given it bad reviewsWish I would have now sooner
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:
I was unable to accurately account for how many miles I went
on my service due to the incorrect mileage inputs on the work orders. I agree I was close to my warranty expiration
but not fully there. I do know when my
compressor sounded like a rock in a can I was told my car takes a rotary
compressor and it's loud. Then the
compressor failsThe reason behind my belligerence was the dishonesty by
Cambridge staffI agree I was informed verbally as well as in writing that the
leak on the radiator was on the bottomI didn't need a radiator because of the
leak at the bottom I needed a radiator because it was damaged by the mechanic
on the topMost people don't open the hood, and had I not Cambridge would have
easily tried to stick me with a full price radiator repair that they damagedIt
wasn't a free repair, I paid for their negligence All the tows were because they failed to do
the job right I don't understand how
putting silicone by the radiator cap is done in good faith, when the leak was
on the bottom. Not to mention not
documenting it or telling me about it. If
they stand so much behind their work how could they put me out with such a
lousy repair?
Regards,
[redacted]
Re: [redacted]I am in receipt of the complaint dated April 10, 2015, and I will attempt to address each issue.The A/C repair on Mr. [redacted]'s 2006 Acura TSX that was completed in September 2013 was under warranty when it came back to our facility in October 2014 and also in March 2015. In October...
the compressor replacement was not deemed necessary at that time (see side note). In March, the compressor locked up. The proper repair, which we completed under warranty, for that problem requires the replacement of the condenser and expansion valve to ensure that no metal shards enter the A/C system. So, the failure of the compressor was addressed and repaired under warranty at no additional cost to Mr. [redacted].(side note: We normally offer a 24 month/24,000 mile warranty. Mr. [redacted] was over 26,000 miles when he brought the vehicle to us in March 2015. In October, we had offered him an additional six month warranty on the compressor just in case he had future problems with it...THAT is how much we stand behind our work.)In March Mr. [redacted] was informed, both verbally and in writing, of a radiator leak (unrelated to the A/C repairs). It was recommended that he replace the radiator as soon as possible, which he declined. Unfortunately for him it became necessary the next day. In a show of good faith and in order to help him we gave him a free radiator and only charged him the labor to replace it. Where the previous silicone "repair" is concerned; that is not necessarily a "proper repair", and we normally advise against it as it is only a temporary fix. It appears the technician was attempting to buy Mr. [redacted] some time on the coolant leak.I have no idea what body clips he is speaking of.As far as I am aware, Mr. [redacted]'s vehicle is now in proper working order. I understand his frustration with the situation, however, his vehicle has over 128,000 miles on it and has had several other issues. We proudly stand behind all the work we have ever completed for him. He was "fired" as a client due to his belligerence in dealing with [redacted], with [redacted], with [redacted], and with me. We have happily gone above and beyond in helping him resolve these issues, but I must inform him that absolutely no refund will be given. Sincerely,*
[redacted]
I am in receipt of your complaint dated April 13, and will attempt to address the described issues. This vehicle was towed to our facility for a no start problemIt is our policy to charge for diagnostics for each and every repairIf a client chooses to have the repairs completed no
diagnostic fee is appliedShould clients not wish to have their repairs completed the diagnostic fee is charged but will be credited toward the repair if they bring the vehicle back within daysIn Ms***'s case, the vehicle had electrical problems that require further electrical diagnoses*** ***, whose name is on the invoice, authorized further diagnostics by phone at 9:am, April 7, 2015. They were given an estimate of about $2,to repair the no start problem but declined to have the work done at that timeMr*** informed us that they would bring the vehicle back for the repairs a few days later, (please note the diagnostic fee would be applied to the repairs then.) To diagnose the problem our technician had to remove the air box cover and pull down the wires inside to find the electrical problemHe did not put the air box cover back on the vehicle at that timeRemember, the vehicle did not run and they were going to bring it back to us a few days later for repairs, saving the technician AND Ms*** at repair timeWhen we were informed that this was unacceptable to Ms*** we had the vehicle towed back to our facility, reattached the air box, and had the vehicle towed back to Ms***'s home at no cost to Ms***/ Mr***We even offered to reduce the price of the repairs by $just for their "trouble".The tow driver tried to reach both Ms*** AND Mr*** when he got back to their home, but neither answered. We have gone above and beyond in attempting to help Ms*** and Mr*** with the repairs to this vehicleWe DID receive authorization for the diagnostics, have repaired their perceived grievance with the air box, and offered a discount on the repairs as a show of good faithNo refund will be granted. If you have any further questions, please call me at ***. Sincerely, *** ***
Complaint: ***
I am rejecting this response because: Cambridge is claiming that they would not have charge the diagnostics if we chose to get repairs there that was never told to usWe were told that the diagnostics Would be $Then the sales guy said because of the bad services of the mechanic leaving everything unwire and parts left on the passenger car seat we would get a discount when the car would get fixedHe acknowledge and accepted that those where not standards of the shopI did not hand them a vehicle with wires every where and I paid the DiagnosticsThey were aware of us picking up vehicle and should have done the proper workAlso Cambridge tow our car back to our home and just dumped the vehicle and left keys in console without notifying anyoneI had to call them to see where my vehicle was at and they said they had dropped it of hours agoNo regards for my vehicle and definitely not customer serviceTo Cambridge it was just of way of saying they did not need our businessThey did not go above and beyond for anyoneI wanted this complaint on the Revdex.com website for customers to be awareAfter this incident we did some asking and several people have given it bad reviewsWish I would have now sooner
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:
I was unable to accurately account for how many miles I went
on my service due to the incorrect mileage inputs on the work orders. I agree I was close to my warranty expiration
but not fully there. I do know when my
compressor sounded like a rock in a can I was told my car takes a rotary
compressor and it's loud. Then the
compressor failsThe reason behind my belligerence was the dishonesty by
Cambridge staffI agree I was informed verbally as well as in writing that the
leak on the radiator was on the bottomI didn't need a radiator because of the
leak at the bottom I needed a radiator because it was damaged by the mechanic
on the topMost people don't open the hood, and had I not Cambridge would have
easily tried to stick me with a full price radiator repair that they damagedIt
wasn't a free repair, I paid for their negligence All the tows were because they failed to do
the job right I don't understand how
putting silicone by the radiator cap is done in good faith, when the leak was
on the bottom. Not to mention not
documenting it or telling me about it. If
they stand so much behind their work how could they put me out with such a
lousy repair?
Regards,
[redacted]
Re: [redacted]I am in receipt of the complaint dated April 10, 2015, and I will attempt to address each issue.The A/C repair on Mr. [redacted]'s 2006 Acura TSX that was completed in September 2013 was under warranty when it came back to our facility in October 2014 and also in March 2015. In October...
the compressor replacement was not deemed necessary at that time (see side note). In March, the compressor locked up. The proper repair, which we completed under warranty, for that problem requires the replacement of the condenser and expansion valve to ensure that no metal shards enter the A/C system. So, the failure of the compressor was addressed and repaired under warranty at no additional cost to Mr. [redacted].(side note: We normally offer a 24 month/24,000 mile warranty. Mr. [redacted] was over 26,000 miles when he brought the vehicle to us in March 2015. In October, we had offered him an additional six month warranty on the compressor just in case he had future problems with it...THAT is how much we stand behind our work.)In March Mr. [redacted] was informed, both verbally and in writing, of a radiator leak (unrelated to the A/C repairs). It was recommended that he replace the radiator as soon as possible, which he declined. Unfortunately for him it became necessary the next day. In a show of good faith and in order to help him we gave him a free radiator and only charged him the labor to replace it. Where the previous silicone "repair" is concerned; that is not necessarily a "proper repair", and we normally advise against it as it is only a temporary fix. It appears the technician was attempting to buy Mr. [redacted] some time on the coolant leak.I have no idea what body clips he is speaking of.As far as I am aware, Mr. [redacted]'s vehicle is now in proper working order. I understand his frustration with the situation, however, his vehicle has over 128,000 miles on it and has had several other issues. We proudly stand behind all the work we have ever completed for him. He was "fired" as a client due to his belligerence in dealing with [redacted], with [redacted], with [redacted], and with me. We have happily gone above and beyond in helping him resolve these issues, but I must inform him that absolutely no refund will be given. Sincerely,*
[redacted]