Cambridge Dirt, Sand & Gravel, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Mr [redacted] indicated this repair was done, it is under warranty, however he is not an authorized Carrier dealerSo there is an $fee to process the warrantyCustomer did not want to pay that after paying him $service callThat is his standard service call fee and did not include the charge for the part

As you can see from the attached invoice, [redacted] the owner of River City Heating agreed to accept $50.00 cash to install the run capacitor. He wrote on the invoice that the $50.00 would include the installation of the part.  He also put on the invoice the day and time he would return to do the work.  I gave him three attempts to come out to install the part before I had to hire another contractor.  I needed my air conditioning.  I also called Carrier and they said "any licensed HVAC contractor can get credit back for a part that is under warranty".  So he just uses that for an excuse.  Also, the last time I spoke to [redacted] on the phone he said and I quote. "I will just give you your money back.  I should of told him I would pay him after he did the work.  I will NEVER pay someone before the work is completed.  He seemed honest.

I saw a phone numbet on one of their adds as 513-252-2747 can't you call and ask for their address

Mr. [redacted] indicated this repair was done, it is under warranty, however he is not an authorized Carrier dealer. So there is an $8.00 fee to process the warranty. Customer did not want to pay...

that after paying him $50 service call. That is his standard service call fee and did not include the charge for the part.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]