Cambridge Holding Reviews (%countItem)
Cambridge Holding Rating
Address: 9 Damonmill Sq H-Wing, Concord, Massachusetts, United States, 01742-2858
Phone: |
Show more...
|
Fax: |
+1 (978) 371-7040 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Cambridge Holding
Add new contacts
I recently purchased a product "bundle" including a new release printer and a pink heat press. The pink heat press shipped immediately. Then the printer apparently went out of stock and I was told I would not receive the printer for nearly 2 months. I had already been charged for the entire order. I asked to cancel the entire order since I have no use for a heat press without the printer. I was told I would need to pay to return the heat press. I was advised that I had purchased a "preorder" item even though it was advertised on the website that the printer was in stock. I was charged for my full order even though the printer would not be shipping for weeks and the warranty period started on the heat press the day I received it. This sounds like a bait and switch to me. They are making it so difficult and expensive for me to return the heat press they hope I keep it. Not to mention the review below make it sounds like this heat press is a very inferior product. Buyer beware!
Hi, due to the COVID *** had delays with the launch of their new printers. The listing was for preorders of the *** bundles. Originally *** had a ship date of April but due to COVID it was delayed until June. No retailers had the *** printers in stock. The heat press can be used on its own and was in stock which was the reason for shipping it right away.
I purchased a Cameo 4 Sihouette Cutter and I received the original software with the cutter. I also purchased in the original purchase the Designer/business version of the software. Once I received the products; I realized that I could not use the business version of the software unless you purchase the Designer version of the software. I thought by purchasing the Designer/Business version of the software; I would have both, but not the case. I then purchased the Designer version of the software. Then I tried to install the Designer/Business version of the software and still could not use it. Therefore, this company owes me a refund or they need to inform me as to how I can use the Business version of the software. I was also promised a 100 free designs with the Designer version of the software and was not able to get them. I have sent them 5 emails and I have not gotten a response back. I have contacted them on the phone and this was no success. I want a refund because I deserve it or I need for them to tell me how I can use the Designer/Business version of the software and I would like my free designs.
Hi, The customer ordered the following code - *** It says the following - This upgrade code is for users who own Silhouette Designer Edition PLUS and would like to upgrade to the business edition software. It also states that the code is not refundable because it is digital and once the code is issued it can not be taken back. This is a normal policy for any digital item bought online. The customer then purchased the following code - ***. This takes the user from Basic Edition (free version) to Designer Edition. Once this code is entered the customer would need to buy the bridge from Designer Edition to Designer Edition Plus - *** Once Designer Edition Plus is added then the original purchase of Designer Edition Plus to Business can be used. Our listings are very clear and accurate with the information. This is the link for going from Free to Business, it would have allowed the customer to skip 3 upgrades and go right to Business. Unfortunately once the codes are issued the manufacturer will not issue a refund. What the customer purchased can still be used and are valid codes
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** for the most part. However, I need to know how to get my free $25.00 and how to download my free designs. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
I purchased some items from this company that totaled $48.98 on April 19th. I have reached out to the company seeking information about my purchase because I have not heard anything from the company regarding my order. The response I received through email did not address my initial inquiry about my missing order. The money has been taken from my account but I have not receive any tracking information or anything. I would like a refund for the purchase being that I have not received any of my order.
Hi, We are very backed up with customer service messages due to the corona virus. Normally we handle 100-200 a day, right now we are getting 3k plus messages a day. So it is taking longer than normal to follow up with order inquiries. The order shipped Via USPS - Tracking ***. USPS seems to be having issues updating a lot of their tracking numbers, which seems to be due to the increased volume they are having. This happens around the holidays as well. Best
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** as long as I received my merchandise within 5 days being that the original order was placed on April 19, 2020. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
I ordered *** HTV vinyl and what was shipped to me was a much cheaper vinyl.
Hi,We only offer one brand of Heat Transfer Vinyl, ***. It would not be possible for us to ship another brand as we only stock one brand. Sometimes the blade settings can make it more difficult to weed the vinyl. For example if there is too much or too little blade pressure. We would need more information as to what issues the user is having to try and troubleshoot where the issue is when it comes to cutting the material.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The only vinyl I use is ***, and I have used it many times, what I was sent was not ***. The backing on *** vinyl is clear, and what you sent me was not clear, it had a foggy looking, and not smooth to the touch. This was more like the un-named barn that comes with the starter packs.
Hi, Unfortunately this is just not true. We only carry *** branded Heat Transfer. The carrier sheets *** uses do vary in thickness depending on the production runs. All of our packs, regardless of if they are a sample pack or come with a machine, are 100% *** and supplied directly from ***. We do not order or stock any other brand. It is impossible for us to ship another brand. If the customer would like to contact *** directly to verify the material they can. Best
I purchased a key code for my silhouette studio to upgrade from the basic version to the designer edition. The key code I recieved did not do anything at all.
Hi,This order was for digital software. All codes we provide come directly from the manufacturer and are guaranteed to work. We tested the code in house and it does in fact work. The customer chose not to follow the install instructions. We tried to help the customer but they chose not to get the help. You can see there are over 1k reviews for this item, we did everything correctly *** A refund was issued for $25.
Terrible customer service I ordered the hot pink craft press on April 26, 2018, the welds separated on November 20, 2018. Swing designs told me to contact ***. *** was great at first they replaced the press, had me mail the other one back. Again 6/21/2019 weld failure, and they again send me a replacement. Yet again weld failure on 10/23/2019. *** refuses to replace or upgrade the press and Swing Designs refuses to refund the purchase. None of these presses lasted more than 7 months. How do you pay $300+ and not receive a refund when none of the presses last a year? Swing is also not publishing any of my reviews regarding the press on their website.
Original Purchase 4.26.18
Welds failed replacement 11.20.18
Welds failed replacement 6.21.19
Weld failure again 10.23.19
Hi,
Unfortunately once it falls out of our coverage *** requires any warranty claims to go thought them as they are the manufacturer and have the tech support & replacement parts in stock. We are more than happy to help assist with getting an updated response from
I ordered *** from this company, what they shipped me was 11.5 inches wide. I specifically ordered 12 inch cause my machine will print up to 12 inches and I needed my material to fir in my machine. I tried to contact the company directley and they refused fix the problem. I am over a month behind now thanks to this.
Hi, This customer also filed a *** dispute which was rejected by *** and was awarded in our favor. The material is supplied directly by the manufacturer and they state that there can be some variance in the size and that it is rounded up to the nearest inch. This applies to anyone who sells the *** product. We have offered to send at no charge additional material to help resolve the issue. The customer also has the ability to return the goods using a prepaid label we provide. However at this point the customer has not responded to the communication we provided and is still in position of the products. We do not believe this is a fair claim as we have provided multiple resolution options and the case was reviewed by *** and awarded in our favor.
Revdex.com: The only reason the claim was dismissed through *** was because I am not paying to ship something back when the seller is the one that messed up and sent the wrong product. I will gladly ship the product back when I get the prepaid postage and a refund. I am already out 48.00 and have lost multiple clients because of this companies mistakes.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Regards
Hi,Below was the last email which was sent to the customer where we indicated we can replace the rolls or she could return them via prepaid label. However, due to the customer filing with *** we are not able to take any actions until the claim is removed from *** based on the terms *** has. The customer decided to let *** settle the dispute. The customer's response to the below email was it is in ***'s hands now. She did not respond to any of the resolution offers. The claim was never withdrawn and so we have to follow ***'s policy for disputes. Hi ***,I am not able to speak to other sellers of the same product. The only information that I would be able to provide is that the manufacturer, *** themselves acknowledges that there will be these slight, 1/4" variances in roll sizes. You are more than welcome (and encouraged) to contact *** directly if you need more information on that. As I mentioned previously, 1/2" is not common, so I have notified our warehouse of this matter and asked them to check existing stock for other rolls of this variance. We understand from a buyer perspective how this can add up, so we take shorts very seriously.I also see that you have also filed a *** claim on this order. Once a *** claim is opened, *** steps in and claims sole facilitation between the the three parties. If you remove the claim, we are happy to continue working towards a resolution for this problem. We can do a swap for the rolls you received for new 12" rolls. I am happy to have our warehouse double-check and make sure that the new rolls shipped to you do not pulled up over 1/4", but as I mentioned, we cannot guarantee under 1/4" variance with replacements.Otherwise, we are more than happy to send you a prepaid label for the return of the rolls pending removal of that *** claim. I am at your disposal if you have any other questions or would like to continue working towards resolution. Best
Revdex.com:The *** claim was dismissed and the seller still has not sent the prepaid labels or issued a refund. Like I said earlier once I receive my refund and prepaid labels I will gladly send the product back. But I want a refund first the company has drug this out for over 2 months now that is the reason *** was involved, because the seller wouldn't respond to me till I opened a claim through ***.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Regards
Hi, We are not sure what to do at this point. Again the customer was offered both prepaid label or additional material. The customer responded with refusing to remove the *** claim so the issue could be resolved and left the decision up to ***. Below are the last 2 messagesFrom: *** <***>Date: Thu, Jun 20, 2019 at 11:42 AMSubject: Re: my order is not rightTo: *** <***>It's in *** hands I did not order 11.5 inch or 11 3/4 inch vinyl I ordered 12 inch. -------- Original message --------From: *** <***>Date: 6/20/19 11:11 AM (GMT-05:00)To: *** <***>Subject: Re: my order is not rightHi ***,I am not able to speak to other sellers of the same product. The only information that I would be able to provide is that the manufacturer, *** themselves acknowledges that there will be these slight, 1/4" variances in roll sizes. You are more than welcome (and encouraged) to contact *** directly if you need more information on that. As I mentioned previously, 1/2" is not common, so I have notified our warehouse of this matter and asked them to check existing stock for other rolls of this variance. We understand from a buyer perspective how this can add up, so we take shorts very seriously.I also see that you have also filed a *** claim on this order. Once a *** claim is opened, *** steps in and claims sole facilitation between the the three parties. If you remove the claim, we are happy to continue working towards a resolution for this problem. We can do a swap for the rolls you received for new 12" rolls. I am happy to have our warehouse double-check and make sure that the new rolls shipped to you do not pulled up over 1/4", but as I mentioned, we cannot guarantee under 1/4" variance with replacements.Otherwise, we are more than happy to send you a prepaid label for the return of the rolls pending removal of that *** claim. I am at your disposal if you have any other questions or would like to continue working towards resolution. Best
Revdex.com: Issue me a refund and send me a shipping label and I will send your falsely advertised vinyl back to you, which I might ad should be illegal to do. I contacted *** myself and they told me there vinyl is never under the specified width it may be a little over if anything but never under
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Regards
I have purchased from this business one time before, and my items were received in good condition. But a recent experience with the company has left a really bad taste in my mouth. I ordered $40 worth of product, and while it was supposedly delivered very timely, I did not receive my package. Upon emailing the business to see if they could help me find out what happened to the package, I was told to maybe ask my neighbors if they have the package and / or contact the post office myself. I am submitting a review for the post office, to try to find my package, but it's very difficult to do when they want information that the sender needs to provide. I'm very frustrated with the lack of support and customer service that I received. The representative, Donna, who replied to my email seemed to not care at all about my concerns and didn't seem at all interested in helping me to resolve them. It's not like I spent $5, $40 is a lot of money to spend on vinyl. Hopefully I'm able to find my package at the post office, but don't expect Donna to help you.
We would like you to consider investigating Cambridge Creative (aka Swing Design) for potential unfair and deceptive business practices (Section 5 of the Federal Trade Commission Act). Below are the specifics:
Description of problem
We ordered a new Silhouette Curio Digital Crafting Machine on 12/17/2017 and Swing Design fulfilled with a used one. We have contacted Swing Design several times and they refuse to accept the used one back and send a new one.
Since our inquiry with Swing Design, their page on ***.com has been updated to reflect "used" and that the product is no longer available for sale. Our *** purchase order does not reflect used, we purchased this item new and there was no mention of this product being used. This feels a little like "bait and switch" to me. In addition, this product is sold new on ***.com for essentially the same price we paid.
Dollar amount paid
$119.99 (part of 12/17 $164.36 *** purchase)
Swing Design is not associated with ***. We sell wooden swing sets. The company you are looking for is ***.
Hi, This complaint is false. The customer did NOT order a new machine as they claim. They ordered a USED machine. We do not offer new machines for a $119.99 price. That is below our cost. We also have the order in which they chose a USED machine. The reason why the USED machine is no longer available is we offer them for sale when we have USED machines available. We maybe get 1 or 2 a month and do not last long due to the price. We have a 30 day return policy and the customer could have returned the item after realized they ordered a USED machine instead of a new one. They never returned the machine. If you visit our site you can see 10s of thousands of reviews from verified customers. We have on of the top rating in our industry and stand behind everything we sell. This claim is full of false information and should never be posted. We can also provide a copy of the order showing they ordered a USED machine. You can also see that we have never sold a new version of that machine for $119.99. We would lose money on every sale. Please free to contact me. Best, *** Owner