Cambridge Judicial Processors, Inc.

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me; the only issue is, is that a friend or personal mechanic, came to my home and replaced the part, I did not take it to a physical shop, therefore I do not have an official receipt, however, he can create an invoice of sorts for me, if that will sufficeThank you

Business states that they are aware of the matter. After further review and discussing the matter directly with the employee in question, business is willing to take the part back reluctantly and conditionally. Consumer is welcome to bring the starter back to the location accompanied  by the...

receipt for the crank sensor purchased and invoice from the mechanic who installed it. Consumer is welcome to fax over the paperwork to [redacted] Without the requested paperwork, no refund will be provided.

First, Ms. [redacted] did purchase a [redacted] (not a [redacted]); but she also, only dealt with a regular employee (counterman) and not the owner. The owner was out of town for over 10 days, from March 11th thru March 23rd. The owner wasn't aware of what was going on with this purchase, as he hadn't been involved with the sale. This is beside the point, when she brought the starter back for a second time on 04/04/16 she did encounter the owner; and Mr. [redacted] did tell her the part was used (meaning it had been installed) and couldn't be returned. She stated it was in the original condition as when she purchased it. The owner told her to please come back the next day, because he needed to talk with the employee that had sold her the part (it was the employee's day off), and he could get a better picture of what happened. The customer did get very vocal, yelling she couldn't come back and needed that money now. We do not take back any electrical parts after they have been installed and WE DO HAVE A SIGN POSTED TO THAT EFFECT; this is common practice among ALL Auto Parts dealers. But, even though that is our policy, Mr. [redacted] asked her to please return with the part, during the time when the employee would be present, so he could get to the bottom of what happened. The reason for the caution is because this happens at least a few times a week. A customer will buy a part, install it and find out it wasn't the correct part after all, and they want to return it. This make electrical parts unstable & unreliable when they are installed more than once; this is why the whole Auto Parts Industry will NOT TAKE RETURNS ON ELECTRICAL PARTS. Ms. [redacted] did return on 04/06/16 and the owner did in fact, refund the money to [redacted] on Invoice #[redacted] in the amount of $285.90, with no fault blamed on either side. Sincerely, [redacted] Office Manager