We are sorry that [redacted] is not happy with our response to his inquiry [redacted] requested we send our technician to his home to diagnose the problem he was experiencing with his LG Washer After troubleshooting the appliance, speaking with LG technical assistance, and spending over hour and minutes at the LaRose home, our technician provided [redacted] with his diagnosis, which he opted not to proceed with As previously noted in our 6/25/reply, [redacted] owns a "stacked unit", meaniang the dryer was installed on top of the the washer In order to perform the repair that was necessary for this LG washer, the dryer would need to be uninstalled and removed for the tope of the washer, in order to achieve this repair [redacted] was informed that should he wish for Solar to remove it for him, we would need to send two technicians on the return trip, and that there would be an additional charge for the second technicianThe other option given to [redacted] , was that he could uninstall the dryer on his own, prior to the repair being performed This would have resulted in no additional charge for the second technician Solar provided the diagnose requested by [redacted] The service charge paid by [redacted] is, therefore, not refundable.Sincerely,Corrine CC***, General Manager
We are sorry that [redacted] is not happy with our response to his inquiry [redacted] requested we send our technician to his home to diagnose the problem he was experiencing with his LG Washer After troubleshooting the appliance, speaking with LG technical assistance, and spending over hour and minutes at the LaRose home, our technician provided [redacted] with his diagnosis, which he opted not to proceed with As previously noted in our 6/25/reply, [redacted] owns a "stacked unit", meaniang the dryer was installed on top of the the washer In order to perform the repair that was necessary for this LG washer, the dryer would need to be uninstalled and removed for the tope of the washer, in order to achieve this repair [redacted] was informed that should he wish for Solar to remove it for him, we would need to send two technicians on the return trip, and that there would be an additional charge for the second technicianThe other option given to [redacted] , was that he could uninstall the dryer on his own, prior to the repair being performed This would have resulted in no additional charge for the second technician Solar provided the diagnose requested by [redacted] The service charge paid by [redacted] is, therefore, not refundable.Sincerely,Corrine CC***, General Manager