Cambridge

Initial Business Response / [redacted] (1000, 11, 2015/08/05) */ Cambridge Institute is a nationally recognized learning center with policies regarding registration and tuition payment set in writing that no Cambridge Institute employee is allowed to violateOn the registration form, which a parent of the Cambridge student in question has read and signed, it clearly states that tuition paid in full is nonrefundableCambridge Institute has teachers and directors who are trained to deal with possible bullying behavior from students, a type of behavior that unfortunately can be found everywhere and is not the fault of Cambridge Institute's directors and staffHad the parent of the student brought the concern to the attention of Cambridge Institute's director or staff, the bullying behavior would have been terminated immediatelyThe tuition can only be refunded if Cambridge Institute stops providing educational service in the middle of a session for any reasonHowever, the summer session that the student paid tuition for has never been interrupted, and Cambridge Institute has continued to offer education of the highest quality during the time that the student has been absentA copy of the registration form can be found on Cambridge Institute's website: www.cambridgeei.comMultiple witnesses can testify that the parent of the Cambridge student in question has indeed signed the registration form, an official legal document, affirming that she has read, understood and acknowledged the no-refund policy In response to the CONSUMER'S ADDITION INFORMATION on 07/20/2015, the offer of $credit is the only alternative that the director has at her disposalIt is offered out of kindness at a loss to the companyThe director is not at liberty to violate the company's policy, which, again, is set in writing and has been read, understood, and agreed to with the parent's signature on an official legal documentThe director and staff of Cambridge Institute have conducted themselves with unapproachable professionalism by abiding strictly to company policy, which is set in place so Cambridge Institute can focus on its primary objective of offering the best education possible to children Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) "Multiple witnesses can testify that the parent of the Cambridge student in question has indeed signed the registration form, an official legal document, affirming that she has read, understood and acknowledged the no-refund policy." Consumer Rebuttal: On the day of registration (6/15/2015), there were many parents and kids crowding at the small reception area and there were not enough staff to handle all the parentsI was provided a registration form to sign, and admittedly I was in a hurry and glanced over the form quickly without reading in detail as there were many parents around meNo staff at any point provided any reminder or clarifation that there would be no refund for tuition payment unless classes were cancelledI was never directed to any webiste to find the content of the form in advance nor was I provided a copy of the signed formTo this day I have no idea what was on the form that I signedI should indeed have read it carefully before I signed the form in hindsight, but I believe that Cambridge took advantage of the chaotic situation on the registration day and many parents like myself unknowningly signed the form without realizing what was on the form "Had the parent of the student brought the concern to the attention of Cambridge Institute's director or staff, the bullying behavior would have been terminated immediately." Consumer rebuttal: My child was clearly tramatized by what she encountered at Cambridge that she did not even want to talk about it whenever I inquired why she no longer wanted to go to CambridgeOn June 30th when I asked her while taking her shopping at Sprouts, she cried hysterically in the car and shouted loudly "I do not even care about that girl"She was scared to go inside Sprouts until I assured her that there would be no big kids inside as it was a weekdayShe cried at the mention of Cambridge subsequentlyI suspected there was bully behavior as my daughter did mention the week before that some girl called her "lunatic" - she only casually mentioned it so I did not dwell on it to avoid magnifying the situationHowever, whatever happened after clearly had been a lot worse than that and my daughter agonized even by mentioning of going back to CambridgeI communicated that with [redacted] at Cambridge in the same week of June 29thShe was clearly aware of the situationWhen I inquired about the tuition refund on July 3rd (Friday) while discussing it with her on the phone, [redacted] never mentioned that it was not refundable, nor did she remind me that I signed a form waiving my right to any tuition refund - her reply was that she needed to check with another director of Cambridge [redacted] and get back to meShe never did, until I email notified her that I had filed a Revdex.com complaint on July 17th, exactly weeks later My child is a 7-year old girlI may never find out what happend to her that made her so afraid of going back to Cambridge unless she decides to tell me when she gets olderUnder this circumstance, I cannot request my child to go back to that place - for 1), she refused to go; 2) I would never want to gamble with my child's wellbeing without complete trust in Cambridge's staff membersThere have been telltale signs of unprofessional conducts by Cambridge: 1) Director [redacted] did not get back to me for a full weeks on my inquiry of tuition refundDuring those two weeks, I emailed ***, left message for her with a staff named [redacted] at Cambridge reception, and no one repliedOn July 17th, when I called Cambridge office number and talked to someone, who I believed was ***, she did not identify herself and instead asked me to hang up and call back again to talk to someone named MinI called back times in a row and each time I was put on voicemail with memory full (I could not leave voicemail)That was the day I filed Revdex.com complaint and within minutes of notifying [redacted] by email of the complaint that I filed with Revdex.com, she replied with long text messagesHer office staff member Min called me back on the same day and offered $credit for future enrollmentClearly cambridge director [redacted] did not feel the need to respond to my refund inquiry until she was under third party's scrutiny - how could I trust that she would swiftly handle a child's bully situation or any other situation? 2) Cambridge has a small (8ft x ft)lunch room filled with two large tables (each sits for 6-children) and cabinet countertopsOn the day of registration I asked [redacted] about not using microwaves in the same room where children were presentShe said she would take note of thatHowever, a few days into the summer program, my child informed me that staff were using two microwaves in the lunch room to warm up lunch during lunch time and sometimes it was very longThe closest seat was only a couple of feet away from the microwavesNot knowing if the microwaves were old in which case the door seam could be leaking high radio frequency waves, I talked to the staff at the front desk, [redacted] and another lady, and they mentioned that most lunch was warmed up before children were sitted in the lunch room but there was always times when children forgot to hand over their lunch box in advance or when children wanted their food reheated again, in which cases they had used the microwave with children sitted in the room alreadyI spoke to another staff member [redacted] the next day and she adamantly denied the above situation and insisted that no microwave was used in the presence of childrenThe answers were clearly conflicting, but I felt better when [redacted] assured that there would be no microwave usage with children present in the same roomA couple of days later however, my daughter told me that an older lady with dark wavy hair used the microwave again while the children were having lunch in the same room - that lady was the director [redacted] Cambridge clearly neglected my concern as a parent and more importantly it showed a lack of concern for children's wellbeing Under the situation that my child is scared of going back to Cambridge and that I no longer trust in Cambridge's professionalism, a credit of $for future enrollment is not an optionWe request full refund Final Consumer Response / [redacted] (3000, 20, 2015/08/10) */ By communicating with parents who have sent their children to Cambridge in the past, I have learned additional unprofessional conduct by Cambridge director: Cambridge asks their staff members, many of whom are high-school/college students temporarily hired during the summer, to drive students on field trips each Friday during the summerMy child participated in one of the trips - when I asked her and she just told me that she was driven to "Pump it up" by MsMiley, Cambridge's summer school teacherI was never informed that someone other than a licensed school bus driver would drive my kid on field tripsThere is clearly a liability issue that Cambridge again ignoredAre the staff members legal and/or safe drivers? I was never provided a consent form to allow temporary teacher, who was stranger to me, to drive my child around This again clearly shows that Cambridge director [redacted] and others in charge of Cambridge affair are not capable of professinoal conducts when it comes to children's safety and wellbeing, and without any trust in their professionalism, I would never gamble with my child's wellbeing by sending her back to Cambridge, let alone that she refuses to get in the car

Initial Business Response /* (1000, 11, 2015/08/05) */
Cambridge Institute is a nationally recognized learning center with policies regarding registration and tuition payment set in writing that no Cambridge Institute employee is allowed to violate. On the registration form, which a parent of the...

Cambridge student in question has read and signed, it clearly states that tuition paid in full is nonrefundable. Cambridge Institute has teachers and directors who are trained to deal with possible bullying behavior from students, a type of behavior that unfortunately can be found everywhere and is not the fault of Cambridge Institute's directors and staff. Had the parent of the student brought the concern to the attention of Cambridge Institute's director or staff, the bullying behavior would have been terminated immediately. The tuition can only be refunded if Cambridge Institute stops providing educational service in the middle of a session for any reason. However, the summer session that the student paid tuition for has never been interrupted, and Cambridge Institute has continued to offer education of the highest quality during the time that the student has been absent. A copy of the registration form can be found on Cambridge Institute's website: www.cambridgeei.com. Multiple witnesses can testify that the parent of the Cambridge student in question has indeed signed the registration form, an official legal document, affirming that she has read, understood and acknowledged the no-refund policy.
In response to the CONSUMER'S ADDITION INFORMATION on 07/20/2015, the offer of $1020 credit is the only alternative that the director has at her disposal. It is offered out of kindness at a loss to the company. The director is not at liberty to violate the company's policy, which, again, is set in writing and has been read, understood, and agreed to with the parent's signature on an official legal document. The director and staff of Cambridge Institute have conducted themselves with unapproachable professionalism by abiding strictly to company policy, which is set in place so Cambridge Institute can focus on its primary objective of offering the best education possible to children.
Initial Consumer Rebuttal /* (3000, 13, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"Multiple witnesses can testify that the parent of the Cambridge student in question has indeed signed the registration form, an official legal document, affirming that she has read, understood and acknowledged the no-refund policy."
Consumer Rebuttal: On the day of registration (6/15/2015), there were many parents and kids crowding at the small reception area and there were not enough staff to handle all the parents. I was provided a registration form to sign, and admittedly I was in a hurry and glanced over the form quickly without reading in detail as there were many parents around me. No staff at any point provided any reminder or clarifation that there would be no refund for tuition payment unless classes were cancelled. I was never directed to any webiste to find the content of the form in advance nor was I provided a copy of the signed form. To this day I have no idea what was on the form that I signed. I should indeed have read it carefully before I signed the form in hindsight, but I believe that Cambridge took advantage of the chaotic situation on the registration day and many parents like myself unknowningly signed the form without realizing what was on the form.
"Had the parent of the student brought the concern to the attention of Cambridge Institute's director or staff, the bullying behavior would have been terminated immediately."
Consumer rebuttal: My child was clearly tramatized by what she encountered at Cambridge that she did not even want to talk about it whenever I inquired why she no longer wanted to go to Cambridge. On June 30th when I asked her while taking her shopping at Sprouts, she cried hysterically in the car and shouted loudly "I do not even care about that girl". She was scared to go inside Sprouts until I assured her that there would be no big kids inside as it was a weekday. She cried at the mention of Cambridge subsequently. I suspected there was bully behavior as my daughter did mention the week before that some girl called her "lunatic" - she only casually mentioned it so I did not dwell on it to avoid magnifying the situation. However, whatever happened after clearly had been a lot worse than that and my daughter agonized even by mentioning of going back to Cambridge. I communicated that with [redacted] at Cambridge in the same week of June 29th. She was clearly aware of the situation. When I inquired about the tuition refund on July 3rd (Friday) while discussing it with her on the phone, [redacted] never mentioned that it was not refundable, nor did she remind me that I signed a form waiving my right to any tuition refund - her reply was that she needed to check with another director of Cambridge [redacted] and get back to me. She never did, until I email notified her that I had filed a Revdex.com complaint on July 17th, exactly 2 weeks later.
My child is a 7-year old girl. I may never find out what happend to her that made her so afraid of going back to Cambridge unless she decides to tell me when she gets older. Under this circumstance, I cannot request my child to go back to that place - for 1), she refused to go; 2) I would never want to gamble with my child's wellbeing without complete trust in Cambridge's staff members. There have been telltale signs of unprofessional conducts by Cambridge:
1) Director [redacted] did not get back to me for a full 2 weeks on my inquiry of tuition refund. During those two weeks, I emailed [redacted], left message for her with a staff named [redacted] at Cambridge reception, and no one replied. On July 17th, when I called Cambridge office number and talked to someone, who I believed was [redacted], she did not identify herself and instead asked me to hang up and call back again to talk to someone named Min. I called back 3 times in a row and each time I was put on voicemail with memory full (I could not leave voicemail). That was the day I filed Revdex.com complaint and within minutes of notifying [redacted] by email of the complaint that I filed with Revdex.com, she replied with long text messages. Her office staff member Min called me back on the same day and offered $1020 credit for future enrollment. Clearly cambridge director [redacted] did not feel the need to respond to my refund inquiry until she was under third party's scrutiny - how could I trust that she would swiftly handle a child's bully situation or any other situation?
2) Cambridge has a small (8ft x 10 ft)lunch room filled with two large tables (each sits for 6-8 children) and cabinet countertops. On the day of registration I asked [redacted] about not using microwaves in the same room where children were present. She said she would take note of that. However, a few days into the summer program, my child informed me that staff were using two microwaves in the lunch room to warm up lunch during lunch time and sometimes it was very long. The closest seat was only a couple of feet away from the microwaves. Not knowing if the microwaves were old in which case the door seam could be leaking high radio frequency waves, I talked to the staff at the front desk, [redacted] and another lady, and they mentioned that most lunch was warmed up before children were sitted in the lunch room but there was always times when children forgot to hand over their lunch box in advance or when children wanted their food reheated again, in which cases they had used the microwave with children sitted in the room already. I spoke to another staff member [redacted] the next day and she adamantly denied the above situation and insisted that no microwave was used in the presence of children. The answers were clearly conflicting, but I felt better when [redacted] assured that there would be no microwave usage with children present in the same room. A couple of days later however, my daughter told me that an older lady with dark wavy hair used the microwave again while the children were having lunch in the same room - that lady was the director [redacted] Cambridge clearly neglected my concern as a parent and more importantly it showed a lack of concern for children's wellbeing.
Under the situation that my child is scared of going back to Cambridge and that I no longer trust in Cambridge's professionalism, a credit of $1020 for future enrollment is not an option. We request full refund.
Final Consumer Response /* (3000, 20, 2015/08/10) */
By communicating with parents who have sent their children to Cambridge in the past, I have learned additional unprofessional conduct by Cambridge director: Cambridge asks their staff members, many of whom are high-school/college students temporarily hired during the summer, to drive students on field trips each Friday during the summer. My child participated in one of the trips - when I asked her and she just told me that she was driven to "Pump it up" by Ms. Miley, Cambridge's summer school teacher. I was never informed that someone other than a licensed school bus driver would drive my kid on field trips. There is clearly a liability issue that Cambridge again ignored. Are the staff members legal and/or safe drivers? I was never provided a consent form to allow temporary teacher, who was stranger to me, to drive my child around.
This again clearly shows that Cambridge director [redacted] and others in charge of Cambridge affair are not capable of professinoal conducts when it comes to children's safety and wellbeing, and without any trust in their professionalism, I would never gamble with my child's wellbeing by sending her back to Cambridge, let alone that she refuses to get in the car.