We have determined that it was the fault of our driver that caused the damage to the tire, we would be happy to pay for a replacement tire identical to the tire that was on the vehicleHowever, we will not replace the spare that is being used
My driver arrived on scene to the disabled vehicle and the owner handed him the keys, the owner asked if there was anything else the my driver neededMy driver told him "no, that is all I need", my driver proceeded to load the vehicleWhile my driver was loading the vehicle the owner left the
scene and started walking down the highwayAfter loading the vehicle my driver drove past the owner 1/mile away from the scene, the owner did not try to flag him down at that timeRegardless of my above statement, the disputed payment in this case was for the towing of the vehicleThe vehicle was towed to the destination provided by the customer without incident
[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Our contract with the property owner indicates that we remove any vehicle without a parking permit, this vehicle did not have a parking permit. Any discrepancy that may be contained in the tenants lease would be between them and the property owner.
I have tried to reach out to the vehicle owner over the last several days and have left several messages. Our company is willing to pay for the damage under the condition that the owner sign a release stating that the issue has been resolved.
To Whom It May Concern:I need more information so I can respond to this complaint. I will need a date, vehicle information, and also where it towed from.If you would have the receipt number which would be a five digit number at the bottom right, that would be most helpful.Thank You
This vehicle was towed using a method consistent with the manufacture specifications. It is common and likely that if the steering is not locked prior to a tow that they will move to the locked position under this method, this will not have any effect on the condition of the vehicle. The owner...
picked up the vehicle on 10/28/2016 and did not report any issue to us for two days, we have no way of knowing what might have happened in those two days or what the condition of the alignment components and undercarriage were prior to us towing the vehicle. The damages claimed by the owner are not possible while towing a vehicle under this method, the owner suggested that the vehicle came part way off of a flat bed truck and that is how the damage was caused, I believe this theory cam from the repair facility that inspected the vehicle because that is the only scenario the could have possibly caused this type of towing damage. This vehicle was not towed on a flatbed.
To Whom it may concern: I did receive the consumers information, but unfortunately the permits must be displayed properly by hanging on the rear view mirror. My employeedisagrees that the permit was visible, and also we are not required to check with the management company for license numbers of the vehicles.Thank YouDebbie LambertGeneral ManagerCamcar Towing614 [email protected] 614 486-4348
When [redacted] Roadside Assistance called the company to assign my case to them, Camcar had the option of telling [redacted] that they were unable to provide service within a reasonable amount of time. [redacted] then would have assigned my request to a different subcontractor. It is my understanding from the [redacted] customer representative that the service Camcar provided did not meet their minimum expectations for their service providers. This would indicate that timeliness is a component of the contract and clearly that aspect was not met by this provider. At the very least Camcar should refund the payment amount that they will receive from [redacted] for the service. I will be filing a formal complaint with the government regulatory agency that oversees towing services in the City of Columbus.
While we strive to meet all ETA's that we provide to customers we cannot always be as prompt as we would like, we apologize for any inconvenience this may have caused. We base our charges on the service that is performed, not how quickly the service is performed. Again, we apologize for the lateness...
of the service but the service was provided and could have been refused at the time we arrived. There was no payment made to Camcar Towing from the customer. We are payed by [redacted] not the customer, any transaction between [redacted] and the the customer would be a dispute between the customer and [redacted].
[To assist us in bringing this matter to a close,...
you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:The tenant said that is not true. I Also attached damage that was done to he car while in their possession .
Regards,
[redacted]
I am writing this to dispute the closing of the case...
with Camcar, Inc (Complaint ID # [redacted]). I wasn't notified that there was a response from the company back on July 12, 2017, to know to respond back until I received the closing of the case email this morning. I would like the case reopened. I would accept the businesses response that they are willing to take care of the replace of the tire they had damaged during the tow. Please let me know what else I have to do, to further get this taken care of. I have receipts of the replacement tire.
We have determined that it was the fault of our driver that caused the damage to the tire, we would be happy to pay for a replacement tire identical to the tire that was on the vehicleHowever, we will not replace the spare that is being used
My driver arrived on scene to the disabled vehicle and the owner handed him the keys, the owner asked if there was anything else the my driver neededMy driver told him "no, that is all I need", my driver proceeded to load the vehicleWhile my driver was loading the vehicle the owner left the
scene and started walking down the highwayAfter loading the vehicle my driver drove past the owner 1/mile away from the scene, the owner did not try to flag him down at that timeRegardless of my above statement, the disputed payment in this case was for the towing of the vehicleThe vehicle was towed to the destination provided by the customer without incident
[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Our contract with the property owner indicates that we remove any vehicle without a parking permit, this vehicle did not have a parking permit. Any discrepancy that may be contained in the tenants lease would be between them and the property owner.
I have tried to reach out to the vehicle owner over the last several days and have left several messages. Our company is willing to pay for the damage under the condition that the owner sign a release stating that the issue has been resolved.
To Whom It May Concern:I need more information so I can respond to this complaint. I will need a date, vehicle information, and also where it towed from.If you would have the receipt number which would be a five digit number at the bottom right, that would be most helpful.Thank You
This vehicle was towed using a method consistent with the manufacture specifications. It is common and likely that if the steering is not locked prior to a tow that they will move to the locked position under this method, this will not have any effect on the condition of the vehicle. The owner...
picked up the vehicle on 10/28/2016 and did not report any issue to us for two days, we have no way of knowing what might have happened in those two days or what the condition of the alignment components and undercarriage were prior to us towing the vehicle. The damages claimed by the owner are not possible while towing a vehicle under this method, the owner suggested that the vehicle came part way off of a flat bed truck and that is how the damage was caused, I believe this theory cam from the repair facility that inspected the vehicle because that is the only scenario the could have possibly caused this type of towing damage. This vehicle was not towed on a flatbed.
To Whom it may concern: I did receive the consumers information, but unfortunately the permits must be displayed properly by hanging on the rear view mirror. My employeedisagrees that the permit was visible, and also we are not required to check with the management company for license numbers of the vehicles.Thank YouDebbie LambertGeneral ManagerCamcar Towing614 [email protected] 614 486-4348
When [redacted] Roadside Assistance called the company to assign my case to them, Camcar had the option of telling [redacted] that they were unable to provide service within a reasonable amount of time. [redacted] then would have assigned my request to a different subcontractor. It is my understanding from the [redacted] customer representative that the service Camcar provided did not meet their minimum expectations for their service providers. This would indicate that timeliness is a component of the contract and clearly that aspect was not met by this provider. At the very least Camcar should refund the payment amount that they will receive from [redacted] for the service. I will be filing a formal complaint with the government regulatory agency that oversees towing services in the City of Columbus.
While we strive to meet all ETA's that we provide to customers we cannot always be as prompt as we would like, we apologize for any inconvenience this may have caused. We base our charges on the service that is performed, not how quickly the service is performed. Again, we apologize for the lateness...
of the service but the service was provided and could have been refused at the time we arrived. There was no payment made to Camcar Towing from the customer. We are payed by [redacted] not the customer, any transaction between [redacted] and the the customer would be a dispute between the customer and [redacted].
They have asked for additional info and they did not provide a way of reaching them with it.
[To assist us in bringing this matter to a close,...
you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:The tenant said that is not true. I Also attached damage that was done to he car while in their possession .
Regards,
[redacted]
I am writing this to dispute the closing of the case...
with Camcar, Inc (Complaint ID # [redacted]). I wasn't notified that there was a response from the company back on July 12, 2017, to know to respond back until I received the closing of the case email this morning. I would like the case reopened. I would accept the businesses response that they are willing to take care of the replace of the tire they had damaged during the tow. Please let me know what else I have to do, to further get this taken care of. I have receipts of the replacement tire.