Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint As previously stated and clearly seen in the pictures provided, the carpet required a cleaning NOT replacementThe apartment staff DID mention that carpet steam cleaning was included in the clean out feeAs for the "Heavy Pet Odor" I have to say that I am shocked to see this on the move-out report, the apartment was in exceptionally clean condition at move-out and I am truly disappointed in the lack of integrity displayed by this management companyAs you can see from the submitted documentation, there was a walk-through completed by a Camden employee prior to move-out and there was no mention of: "apartment smells bad" "heavy pet odor" or "destroyed carpet"Following the walk-through and move-out inspection we were led to believe our deposit would be returned (minus the water/trash bills owed) and certainly not be charge for carpet replacementThe lack of a timely and adequate response to this complaint should give an indication as to the level of professionalism and competency of the management at Camden City Centre Regards, [redacted] ***
From: *** *** *** Sent: Monday, August 18, 10:AMTo:
drteamCc: *** ***Subject: Revdex.com Case # *** *** *** ***
We apologize in the delay for the response. It was a miscommunication and we thought that the response had already been forwarded to y’all on July 29th
Please let me know if you have any questions
Thanks,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
As previously stated and clearly seen in the pictures provided, the carpet required a cleaning NOT replacement. The apartment staff DID mention that carpet steam cleaning was included in the clean out fee. As for the "Heavy Pet Odor" I have to say that I am shocked to see this on the move-out report, the apartment was in exceptionally clean condition at move-out and I am truly disappointed in the lack of integrity displayed by this management company. As you can see from the submitted documentation, there was a walk-through completed by a Camden employee prior to move-out and there was no mention of: "apartment smells bad" "heavy pet odor" or "destroyed carpet". Following the walk-through and move-out inspection we were led to believe our deposit would be returned (minus the water/trash bills owed) and certainly not be charge for carpet replacement. The lack of a timely and adequate response to this complaint should give an indication as to the level of professionalism and competency of the management at Camden City Centre.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint As previously stated and clearly seen in the pictures provided, the carpet required a cleaning NOT replacementThe apartment staff DID mention that carpet steam cleaning was included in the clean out feeAs for the "Heavy Pet Odor" I have to say that I am shocked to see this on the move-out report, the apartment was in exceptionally clean condition at move-out and I am truly disappointed in the lack of integrity displayed by this management companyAs you can see from the submitted documentation, there was a walk-through completed by a Camden employee prior to move-out and there was no mention of: "apartment smells bad" "heavy pet odor" or "destroyed carpet"Following the walk-through and move-out inspection we were led to believe our deposit would be returned (minus the water/trash bills owed) and certainly not be charge for carpet replacementThe lack of a timely and adequate response to this complaint should give an indication as to the level of professionalism and competency of the management at Camden City Centre Regards, [redacted] ***
From: *** *** *** Sent: Monday, August 18, 10:AMTo:
drteamCc: *** ***Subject: Revdex.com Case # *** *** *** ***
We apologize in the delay for the response. It was a miscommunication and we thought that the response had already been forwarded to y’all on July 29th
Please let me know if you have any questions
Thanks,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
As previously stated and clearly seen in the pictures provided, the carpet required a cleaning NOT replacement. The apartment staff DID mention that carpet steam cleaning was included in the clean out fee. As for the "Heavy Pet Odor" I have to say that I am shocked to see this on the move-out report, the apartment was in exceptionally clean condition at move-out and I am truly disappointed in the lack of integrity displayed by this management company. As you can see from the submitted documentation, there was a walk-through completed by a Camden employee prior to move-out and there was no mention of: "apartment smells bad" "heavy pet odor" or "destroyed carpet". Following the walk-through and move-out inspection we were led to believe our deposit would be returned (minus the water/trash bills owed) and certainly not be charge for carpet replacement. The lack of a timely and adequate response to this complaint should give an indication as to the level of professionalism and competency of the management at Camden City Centre.
Regards,
[redacted]