Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI decided to accept the business' response because the issue has been resolved and there have been no further water shut off incidentsIn the future, should there be another water shut off, I, along with all the other community members, expect an appropriate response this time, as opposed to the unacceptable response of the management during the last incidentThe messages that [redacted] attached to her response email were not concerning the incident I was referring toHer attached messages were about another water shut off incident that had happened previous to the incident that I citedI also disagree that these incidents are not directly relatedThey are directly related in the sense that Camden's infrastructure (or rather, the infrastructure that Camden bought out from Potter's Mill Apartments) is sub par, and therefore resulted in several unplanned breaksIt makes no logical sense that numerous water breaks were isolated incidents given how close together in time they occurredAs I mentioned, there have been no further issues with water shut offs since this complaint was filed, but you can rest assured that I will be getting in contact with the Revdex.com should another mishandled incident occur at this community Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I decided to accept the business' response because the issue has been resolved and there have been no further water shut off incidents. In the future, should there be another water shut off, I, along with all the other community members, expect an appropriate response this time, as opposed to the unacceptable response of the management during the last incident. The messages that [redacted] attached to her response email were not concerning the incident I was referring to. Her attached messages were about another water shut off incident that had happened previous to the incident that I cited. I also disagree that these incidents are not directly related. They are directly related in the sense that Camden's infrastructure (or rather, the infrastructure that Camden bought out from Potter's Mill Apartments) is sub par, and therefore resulted in several unplanned breaks. It makes no logical sense that numerous water breaks were isolated incidents given how close together in time they occurred. As I mentioned, there have been no further issues with water shut offs since this complaint was filed, but you can rest assured that I will be getting in contact with the Revdex.com should another mishandled incident occur at this community.
Regards,
[redacted]
Hello,The recent water shut offs have been isolated incidents, not directly related. As always, we address any emergency immediately and work until it is resolved. Residents are notified either by direct email or on our MyCamden.com resident portal account should there be an emergency...
requiring the water to a building to be turned off temporarily.The total monthly rent paid by resident includes cable and valet waste. These are amenities that are included on the lease, and are not separate charges that can be removed. Residents are aware when signing a lease agreement that the cable and valet waste are included in the total monthly rent, in addition to any other rentable items they choose to lease. We encourage our residents to contact us should they ever have any concerns, as we are committed to providing Living Excellence.Best Regards,[redacted], Camden Copper Ridge[redacted]T ###-###-#### | F ###-###-####
Complaint: [redacted]
I am rejecting this response because: Some of the statements made out untrue, as well as never getting an opportunity to talk to the main manager, even after the fact I called and left messages. The apartment was not a suitable living environment, due to the fact of AC not cooling all day or at night. I had put in a service request more than just once. I had about 3 service request complaining about everything and nothing was done other than the one time that maintenance came to tell me nothing was wrong with my AC. Not only that but I requested for pest control and again no one came to the apartment. We had spiders and roaches filled in the apartment. The refigerator was not installed correctly so that we could not access it appropriately. We had to fix that ourselves. Th assistant manager that I did talk to about this was very unprofessional and had attitude was dosrespectful to my mother who attended me for the walk through as a witness to how rude the staff is. When I signed on for the lease I was promised a microwave in the apartment by the assistant manager. Also, the lady who else signed our lease with was unsure if a program called the NSF but insisted to add us on after the fact that we were thinking we were eligible for the apartment. After talking me it over ad her explaining everything as rent would be pulled out every paycheck and informing her my husbands paycheck of every two weeks. She told us the first months rent would be pulled out from when he gets paid. There was not forms or contracts given to us of the NSF arrangements saying otherwise. Then the first months rent came around and they expected us to pay rent before the 4th and my husband didn't get paid until the 8th, I tried calling the manager and explaining the situation no one got back with me to see what would be arranged other than the letter that said we must pay full months rent plus [redacted] charges for everyday Bing [redacted] until the 8th. None of that was discussed with us or told to us or understood when talking about this NPS arrangement.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI decided to accept the business' response because the issue has been resolved and there have been no further water shut off incidentsIn the future, should there be another water shut off, I, along with all the other community members, expect an appropriate response this time, as opposed to the unacceptable response of the management during the last incidentThe messages that [redacted] attached to her response email were not concerning the incident I was referring toHer attached messages were about another water shut off incident that had happened previous to the incident that I citedI also disagree that these incidents are not directly relatedThey are directly related in the sense that Camden's infrastructure (or rather, the infrastructure that Camden bought out from Potter's Mill Apartments) is sub par, and therefore resulted in several unplanned breaksIt makes no logical sense that numerous water breaks were isolated incidents given how close together in time they occurredAs I mentioned, there have been no further issues with water shut offs since this complaint was filed, but you can rest assured that I will be getting in contact with the Revdex.com should another mishandled incident occur at this community Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I decided to accept the business' response because the issue has been resolved and there have been no further water shut off incidents. In the future, should there be another water shut off, I, along with all the other community members, expect an appropriate response this time, as opposed to the unacceptable response of the management during the last incident. The messages that [redacted] attached to her response email were not concerning the incident I was referring to. Her attached messages were about another water shut off incident that had happened previous to the incident that I cited. I also disagree that these incidents are not directly related. They are directly related in the sense that Camden's infrastructure (or rather, the infrastructure that Camden bought out from Potter's Mill Apartments) is sub par, and therefore resulted in several unplanned breaks. It makes no logical sense that numerous water breaks were isolated incidents given how close together in time they occurred. As I mentioned, there have been no further issues with water shut offs since this complaint was filed, but you can rest assured that I will be getting in contact with the Revdex.com should another mishandled incident occur at this community.
Regards,
[redacted]
Hello,The recent water shut offs have been isolated incidents, not directly related. As always, we address any emergency immediately and work until it is resolved. Residents are notified either by direct email or on our MyCamden.com resident portal account should there be an emergency...
requiring the water to a building to be turned off temporarily.The total monthly rent paid by resident includes cable and valet waste. These are amenities that are included on the lease, and are not separate charges that can be removed. Residents are aware when signing a lease agreement that the cable and valet waste are included in the total monthly rent, in addition to any other rentable items they choose to lease. We encourage our residents to contact us should they ever have any concerns, as we are committed to providing Living Excellence.Best Regards,[redacted], Camden Copper Ridge[redacted]T ###-###-#### | F ###-###-####
Complaint: [redacted]
I am rejecting this response because: Some of the statements made out untrue, as well as never getting an opportunity to talk to the main manager, even after the fact I called and left messages. The apartment was not a suitable living environment, due to the fact of AC not cooling all day or at night. I had put in a service request more than just once. I had about 3 service request complaining about everything and nothing was done other than the one time that maintenance came to tell me nothing was wrong with my AC. Not only that but I requested for pest control and again no one came to the apartment. We had spiders and roaches filled in the apartment. The refigerator was not installed correctly so that we could not access it appropriately. We had to fix that ourselves. Th assistant manager that I did talk to about this was very unprofessional and had attitude was dosrespectful to my mother who attended me for the walk through as a witness to how rude the staff is. When I signed on for the lease I was promised a microwave in the apartment by the assistant manager. Also, the lady who else signed our lease with was unsure if a program called the NSF but insisted to add us on after the fact that we were thinking we were eligible for the apartment. After talking me it over ad her explaining everything as rent would be pulled out every paycheck and informing her my husbands paycheck of every two weeks. She told us the first months rent would be pulled out from when he gets paid. There was not forms or contracts given to us of the NSF arrangements saying otherwise. Then the first months rent came around and they expected us to pay rent before the 4th and my husband didn't get paid until the 8th, I tried calling the manager and explaining the situation no one got back with me to see what would be arranged other than the letter that said we must pay full months rent plus [redacted] charges for everyday Bing [redacted] until the 8th. None of that was discussed with us or told to us or understood when talking about this NPS arrangement.
Regards,
[redacted]