Camden Properties Trust

Camden Brickell’s residents receive a telecommunications package of Comcast internet, video, and equipment for a rate of $95 per month which reflects an approximate 47% savings from Comcast’s retail rates.  Camden entered into what is known as a “bulk services agreement” with Comcast for...

these services and this agreement requires that Comcast repair, replace and maintain the inside wiring related to these provided services.  Comcast recently surveyed Camden Brickell at our request and developed an action plan to alleviate any wiring issues currently impeding our residents from receiving the services. Camden approved the Comcast-proposed repairs which are expected to be completed by Comcast within the next few months. While the wiring upgrades will improve the reliability of the services, they are not the root cause for recent service interruptions.   The bulk of the issues impacting the community are the result of problems with Comcast’s downstream power partner, Florida Power and Light (FPL).  The equipment and lines supporting the Comcast services to Camden Brickell are located in an area where there is currently significant construction activity.  Despite Comcast’s efforts to prevent outages associated with construction, a number have occurred.  The majority of the work in and around the power supply has been completed and the periodic short term outages have dissipated.   Camden has been regularly meeting with Comcast about the internet outages at Camden Brickell and has escalated all resident issues to the Comcast corporate offices.  The prior fixes by Comcast have included generators to compensate for lack of power and unfortunately each solution presented by Comcast has not completely solved the permanent power supply to their equipment.    Camden and Comcast are meeting this week to develop the plan to repair and replace any wiring that needs upgrading and discuss alternative methods for delivering telecommunication services to our residents.

The resident has met with the community manager and the issue has been resolved.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

We have already reached out to [redacted] to communicate our resolution. When we cancelled his application, he was notified via email that any funds already paid would be forfeited. However, we have agreed to waive the outstanding balance on his account from the returned payments.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Regards, they have all these dates on there. But what she didn't say is how there was a second leak in a different place that was not fixed that was told about a month ago. That just got fixed today so it took them a month to fix the second after numerous times and they use the excuse that they couldn't get the first text for a while because the rain which they had about today during the break of the rain. I gave up letting them know anything because they've not been in the laundry room there's no mold in the master bathroom with me going off the walls and everything else. I got ignored and still being ignored about the mold situation I just don't think I should have to inform anybody of my children being sick when they're sick because the apartment. There are other residents with mold growing in their apartments that they had told the office about and they have the emails and there's that hasn't even been taken care of. I had to tell them they were in breach of the lease and I wasn't paying my rent an order for them to have anybody even come out and do anything all they want to do is demand money from you that I'm not giving because I am moving outt. I've been ignored for months now about this so yeah I put notifying them of my children being sick care less care less about the medical bills I have because of it I told her suffer all they want to do is demand money from me. Which they're not going to get it I'm not paying another months rent on an apartment that there's black mold growing that I've shown the manager of the actual drywall on and I still get ignored about that they'll just cover it up with the new resident in here it's going to take somebody that's highly allergic to mold to move in here and something bad happened responsibility for what they've done. But I never denied anyone I just asked became the next day because my [redacted] was very sick and needed to sleep my [redacted] now has asthma. She has to use an inhaler which is not fair for a little three-year-old. This place is not want to take any responsibility for anything with numerous residents with mold issues in their apartment they refused to take care of.

To whom it may concern:Please find below our details on this complaint, a summary of charges at the end and we have attached the final walkthrough documents including all the pictures on record.Revdex.com Case # [redacted] - Camden Properties Trust Customer Information: [redacted]
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[redacted] The details of this matter are as follows:Complaint Involves: Billing or Collection Issues Customer’s Statement of the Problem: I had been living at Camden for 15 months and the time to move out had come. Prior to moving out,Management: A lease violation was extended to [redacted], sole registered resident in unit [redacted], about an unauthorized resident.  After months of persistence we convinced Mr. [redacted] that he could not continue to keep his granddaughter [redacted] without proper registration.  Mr. [redacted] did not wanted to stay as part of the lease and at the same time he wanted to have his granddaughter stay in the lease by herself. [redacted] was approved with conditions due to credit issues and needed to present a guarantor or a security deposit.  Once the conditional approval was fulfilled [redacted] was added to the lease as the sole resident by a lease revision on 7/19/16.I had advised the property manager Oscar, that there was a wood plank in my living room floor that needed to be replaced because there was a scratch on it and it was not from me.Management: Mr. [redacted] took possession of apartment [redacted] on move-in day 12/17/2015 yet no news of a damage planks was reported at move-in.At the time, he said he would send maintenance to come take a look at it, but no one ever did.Management: On 1/19/17 a work order about lifting planks and scratched planks was received; our maintenance technician replaced the loose planks and explained to resident that the other scratch planks are damage that needs to be billed to the resident because this deep gauges were not there at move-in, these damaged planks were replaced after resident moved out and the former resident was charged $25.00The day of move out, I moved everything out the apartment, and left maybe 3 trash bags in the house along with other things I did not want. The house was not dirty like the management said it was. On my final statement that I received, I am being charged a pet treatment fee because of a "stain" that was underneath the carpet. I do not understand why if I had already paid $600.00 for a pet deposit that was non refundable and $600.00 that is.Management: A pet lease violation was extended to [redacted] for unauthorized pets and later she fulfilled the Pet agreement (signing pet addendum); Mrs. [redacted] registered two pets for which she was required to pay $300 pet fee per pet (total $600), pet deposit of $300 per pet (total $600) and a $20 per pet rent (monthly).  The Pet fee and the pet rents do not pay for pet damage; we require that all Pet Owner’s bring house broken pets to prevent damage.  Also, the pictures taken clearly show the amount of trash or unwanted things left behind and the pet damage found; these items were charged as follows: Pet Treatment of apartment $95, floor heavy cleaning $40, planks replaced $25 these items combined were $160.00That is the reason why there is a deposit so in case they needed to change the carpet, so to be charged a second time for this is not right. Also, they stated it was a "red stain" but the picture clearly shows no sign of red and it was "underneath" the carpet. So in order to know, they needed to remove the carpet completely. So if the complex already knew they were going to change the carpet, then why charge me for it.Management: The carpet was lifted to see the damage and re-stretched in placeI previously lived at this complex back in 2012-2013 and the same thing happened with being charged a high amount for "supposedly damages" that did not seem to be the right amount. I feel like this business is taking advantage of people and their deposits given. They will charge any amount just to deduct from a deposit that was left. This is why I did not want to leave a deposit to begin with because I already knew this would happen. I feel this needs to end because based upon the websites reviews of this company, they are well known for scamming people for their money through the deposits that are placed.Management: We delivered an excellent product and that is why our residents move-in in the first place.  Our property does not assume resident’s damages as stated on the lease agreement.  Residents are entrusted with a high quality apartment and agree to upkeep the property; if there are damages due to resident’s negligence we will assess the charges to the resident’s account.Not to mention the amount of robberies that take place. My house was robbed in May 2016 and I went to the police station to get the report of the complex and apparently there had been a robbery just a month or two before and the management put cameras in the back of the complex only because I made it a big deal and brought it to there attention that something needs to be done to provide safety and relief for residents.Management: Crime is present in all areas of town, it is a potential risk for everyone regardless of location or time; we have planned to continue to add new security monitoring reason why the third set of cameras was installed because it was decided in the previous year’s budget of property improvements.If the management was aware of these break ins, then why not do something sooner. The cameras aren't even placed in the very back of the complex. The residents pay a lot of money in a place they are suppose to feel safe and instead I felt afraid because no security on site or cameras at the time to alarm burglars that there is security cameras. The management in this company needs to change and this needs to stop soon.Management: Cameras are only deterrents of crime, they do not stop crime.  Safety begins with the resident’s behavior, resident’s must screen who they invite into their apartments, residents must use the alarm system we have pre-installed in each apartment as an additional deterrent for break in, residents are invited to participate in our safety meetings to ensure they remain updated with police advice for their protection and their belongings. Management: In summary, from the $125 unit deposit and the $600 pet deposits for a  total deposit of $725.00; the following charges were assessed to the final account statement:$75.38 last water bill$135.00 for 4 bags of trash and heavy cleaning throughout the apartment$160.00 pet treatment of apartment $95, floor heavy cleaning $40, planks replaced $25___________$370.38 Total charges at move-out $725.00 deposit -$370.38 charges at move-out=$354.62 refund sent to former resident Per our review of Mrs. [redacted]’s account all supporting information concludes the charges were a fair assessment of the damages found and requires no modification.  See attached photos and final walkthrough documentation (notice the sheetrock repairs were not charged). Best Regards, The Camden Whispering Oaks Management. Complaint Background: Product/Service: Resident Purchase Date: 3/22/2017 Problem Occurred: 5/22/2017 Model:  Account Number:  Order Number:  Talked to Company: 5/22/2017 Talked to Company (2nd): 5/23/2017 Talked to Company (3rd): 5/27/2017 Name of Salesperson: Oscar  Purchase Price: $600.00 Disputed Amount: $371.00 Desired Settlement:                         $371.00 (This is the balance they took out from my pet deposit that I should've been returned in full) If you are viewing this complaint online, attachments are highlighted in blue and located at the bottom of the page. Attachments for mailed complaints are enclosed. Tell us why here...

I spoke to [redacted] on Friday, October 13th and the 18th of October after he left a voice mail around 9:45am.   I let [redacted] know that pest control was coming was scheduled to treat his apartment home and around his building on the ground level.  After...

the Tech treated both in and outside the perimeter building I asked if he seen any evidence of fire ants and he said he did not see any mounds of ants outside or around the building or any inside the apartment home but still treated both.   We did add weather striping on his patio door where he felt the were coming inside 9/28/16.  We will continue to monitor and follow up with [redacted] to make sure that the issue has been resolved.

Thank You so much for your feedback, Our goal is to provide Living Excellence to all our residents. Before we received this notice, we had concussed the carpet repair charges and revised the finial account statement. We did however have to replace the carpet and we will absorb the cost. It is our...

goal to have satisfied residents as well as former residents. We are working diligently to make sure future experiences better at move out. Thank You.