March 30, 2015Re: ID [redacted]Response to Complaint:We have spoken with [redacted] in person and via email and have explained to her that the Technology Package is an amenity that is offered on the community. She has had the cable package since she moved in 5/29/2014. We provide a price quote to...
everyone that fully details the rental amount and amenities included so that they are fully aware of the services provided. It is listed on the Master Lease that this service is included, if the residents prefer an alternate service they may choose it, however it is not an option to have these included services removed. As well, we provide a written renewal offer prior to someone's lease expiration of what their current renewal offer is. This gives them sufficient notice if there are any price increases or changes to amenities offered. Providing the renewal offer prior to lease expiration also gives the resident time to decide if they would like to accept the offer or to give notice to move out. We are not forcing anyone to renew their lease. We would like for everyone to renew their lease. But, fully understand if they are not happy with the services and products offered that they have the option to give written notice to move out.[redacted]livingexcellence
March 30, 2015Re: ID [redacted]Response to Complaint:We have spoken with [redacted] in person and via email and have explained to her that the Technology Package is an amenity that is offered on the community. She has had the cable package since she moved in 5/29/2014. We provide a price quote to...
everyone that fully details the rental amount and amenities included so that they are fully aware of the services provided. It is listed on the Master Lease that this service is included, if the residents prefer an alternate service they may choose it, however it is not an option to have these included services removed. As well, we provide a written renewal offer prior to someone's lease expiration of what their current renewal offer is. This gives them sufficient notice if there are any price increases or changes to amenities offered. Providing the renewal offer prior to lease expiration also gives the resident time to decide if they would like to accept the offer or to give notice to move out. We are not forcing anyone to renew their lease. We would like for everyone to renew their lease. But, fully understand if they are not happy with the services and products offered that they have the option to give written notice to move out.[redacted]livingexcellence